Leave a Review Bnft
Technical support
I’m not sure what has been happening with the app it’s been working well up until last week but for the last week when I go to sign in it just gives me the loading sign and as of yesterday it gives me an unknown error message and will not let me sign in to scan products, check my balance, or see my transaction history. I’m not sure if this is a widespread issue or just me I tried deleting the app and then re-installing it nothing is working.Show lessEmman8t0r7
Does not give access
It was working fine for a couple months but now it has been about 2 months that it doesn’t give access it says it will send me a text or a call to verify and I never get a call or a text I have to click forgot password and create a new one so I can access my account every single timemmmmmmmytyyyyy
Can’t fix problems!
My problem is the app has my phone number wrong so when I log in an they want to send me a text it goes to someone else and it won’t let me change the phone number. I’ve called local Wic office, called number on back of card (which is automated) and no one will answer and fix my problem! I tried to report as problem on app site and again it wants my phone number (which app shows the wrong number and won’t let me put the right number in) !!! I deleted app and reinstalled and got on computer and tried regular desktop but still has wrong phone number! Would be nice if customer support had live agent.Show lessI you !
Cannot update phone number- LOCKED OUT!!
God forbid you have to change your phone number. This app and all of its features insist that they verify your identity using a single phone number- they will let you update your password with only your email address- but not your phone number. And when the only way to access your account is to change your password, because you cannot change your phone number- and of of course calling customer service was NO HELP!! They were supposed to reset my account- but I still have not been able to resolve my issue. I have no access to my old phone number and cannot change it without being able to access the phone number! FIX THIS NOW!! I cannot use my benefits without access to this app to know what I have remaining!Show lessnutchild88
Treat the lower class better…
It’s so hard when I budget for groceries. Plan a 30 minute trip one way! To get fresh veggies/fruit and the app just doesn’t work. I CAN’T access my farmer’s market benefits without this app. I’m out $60 plus the gas it took there and back.
It’s hurtful to be offered extra help just to not be able to use it.
I also called customer service. They didn’t even know we needed to use a separate app for farmer’s market benefits!!Show lessHppeachy
Developer Response
Hi there, thanks for contacting us. I would be happy to help you with the app. Please send us an email at ewic@solutran.com and we can assist directly. Thank you, Anna.Dimes it works, sometimes not
This app is extremely finicky when, if ever it’s going to work. It freezes a lot. I’ll sign you out as you’re in the middle of doing something with it, in the first place, it tends to be rather on the slow side too, despite having a strong connection to the Internet, as far as the basic operation, it works information a list of yoghurt, is that every brand I scan not accepted. This would save time, frustration and moneyShow lessScottish_mama
Developer Response
Hi there, thanks for contacting us. I would be happy to help you with the app. Please send us an email at ewic@solutran.com and we can assist directly. Thank you, Mohammed.Easy to use
This is a great app to keep up with your benefits and it has a scanner so you can tell if something is eligibleMrsRobinson0225
Developer Response
Hi there, thanks for the positive feedback! It's great to hear you are finding the app useful. Thank you, Nicole.It’s awesome, but the app is just.. no
You can’t even log in a majority of the time, you have to keep track of every single purchase yourself. Which is fine, just makes the app pretty useless.jahayaianabwksishajwnkaoa
Developer Response
Hello, thanks for contacting us. I would be happy to help you with the app. Please send us an email at ewic@solutran.com and we can assist directly. Thank you, Nicole.Love it!
Absolutely love this app! It is a big help especially if I’m at a store and there are items not labeled I’m able to scan and see if it’s approved by the card.mkaydd
Developer Response
Hi there, thanks for the positive feedback! It's great to hear you are finding the app useful. Thank you, Gary.AMAZING
This is the most amazing app that was create d. Thank you so much for making it possible for us moms to see what we have on our wic cards!bg starz
