Ugh
I have been using this card for over 7 years now and I love it when it actually works!! I always have a problem moving money from the vault to my available balance!! Every single time I need to move money there’s an issue. Sometimes it takes hours to have access to my money!! Hours!!! That is ridiculous!!
It would also be great if we would be able to see our deposits pending like a normal bank!!!
It would also be great if we would be able to see our deposits pending like a normal bank!!!
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Great! Most of the time..
I have been using this card and “bank account” service for many years. It’s awesome ! Most of the time. I don’t like that I can’t talk to a real person. That would make this perfect. I had to wait over 2 months to gat a new card not too long ago. While your waiting for a card, your account is FROZEN. Can’t use ANY type of money transfer app, atm, move it from savings to checking, NOTHING. That was a VERY HARD 2 months. They assured me it would never happen again but we’ll see… I have to get a new card and I’m dreading it.. I’ll let y’all know. Other than that!! It’s been wonderful.
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Not good service..
I’ve had my card for 5 years or so never had problems never used stashed so idk much about that , but what I came to realize is that once your card expires you can’t get any of your money at all without a new card that right there is unacceptable, also there customer service is so trash they don’t help you at all when you come at them with real good questions they put the same prompt every time this company needs an actual bank cause it’s unacceptable for us to not be able to get our money out without a card WE NEED OUR MONEY…
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My so unhappy
I have been a turbo card holder for about 5 or more years, but I’m so unhappy as of right now! My account was frozen due to unusual activity which I called and let them know it was me…. Now there asking me to show proof of my Identity which I already did and yet they still went ahead and now continue to close my account! Even after I sent my ID called multiple times I need my money to pay my bills to buy food for my kids and I and you guys continue to have my account frozen even after I sent in my ID I will lose my car if I don’t pay it soon and u guys have my account frozen!! Please I need help with this asap!
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Horrible
Words cannot express how much I truly hate them. If your account is fraudulently used you will have to wait weeks for it to maybe be resolved. If you want to request a new card they claim they don’t have expedited shipping to get your card to you faster and now using Apple Pay is not an option. I was on hold for 30 mins before someone answered then they put me on hold for another 15 mins before the call just disconnected. I liked that I was able to get my paycheck early, buts definitely not worth it anymore. On the first train smoking I’m going to a bank. Just know if you have security issues while using this card your screwed for awhile. I HATE GREEN DOT BANK.
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Don’t get
I have this card and for reasons I used it till now and I say till now because I’m finally over it on more than one occasion my money disappeared and I couldn’t touch my money then it pops back on my card but this time it’s not back on there I live in hotel and me and my girl been outside for the last two days be I moved my money to the vault and it disappeared when you called they put you o hold then disconnect and you can’t even texted with and agent on the app you can but they won’t say anything today is the third day I been reaching out to them for help with my money and never got any help never got to even talk to anybody
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you will not be able to access your funds easily
Once or twice a weeks, or more frequently, the site has “performance issues” and you will not be able to access your funds. It’s strange how often you cannot access your own money due to an error, which persist whether you try online or mobile phone. I’ve debated for awhile, and I’m going with PNC bank as I am so frustrated with the constant issues, not being able to access my funds to to errors, and lack of transparency with the company itself who is impossible to get in contact with.
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Sick of it
So i use to be able to move money from my card to cash app and I didn’t have a limit now I’m being told that the limit is 1500 a month by customer service and if I move money from my vault to available too many times I can’t access my funds until the next day and I think that’s stupid it’s my money why is it locked up? Customer service is hard to understand so I don’t even bother calling anymore…You should be able to access your money at all times without limits it’s not like u can overdraft the account!!
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Please fix the bugs ! It’s an inconvenience to the customers !!!
I see I’m not the only one who has a problem when things are serious and I need my money! I love the option to have a vault so no automatic withdrawals are made without my acknowledgment but I have been in service situations before and couldn’t get any money off or transfer my money from my vault because of an unexpected error ! This is caused a lot of frustration and inconvenience for me that I have considered using another card! Now I have a check I would like to deposit and can’t! Mind you my app is updated! I’ve been using this service since Jan 2020 and have been receiving monthly deposits since June 2020 and it told me I needed to have my card for 30 more days ! What type of mess is that? I had to come back because I couldn’t leave this review with my real name smh
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App works when it feels like it!
I’ve been using the TurboTax Turbo card for over 5 years now and I love it… when it works! There have been too many times where I’ve had money stashed in “The Vault” and needed to access some money and wasn’t able to because the app was glitching or whatever the issue is. It says “There was a problem processing your request. Please try again later.” But, later may be the next day! It’s aggravating!! Especially when you’re in a bind or having an emergency! For instance, I was Stuck on the side of a road and needed to send gas money to someone who was going to come help me, but I couldn’t send them any cash because I couldn’t access my cash! Please fix this issue!
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