GREAT APP
This is app is amazingly easy to use and it makes me feel very secure being able to move my money over to the app’s vault. This feature also keeps me from over spending and once you move your money back to available funds the money is immediately available. Not to mention getting my tax refunds and stimulus checks fast. Great app Turbo Tax!!
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This is ridiculous
I recently updated my password after ordering a new card. I try to login today and it’s telling me my password is incorrect. So I try to reset it following the directions and it’s saying I need 8-16 characters and to add 1 letter and 1 number. I DID THIS WHY ISNT IT WORKING!? You guys messed something up in the new update
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Good but messing up
My app isn’t letting me get a new card nor letting me add anything to my account, are we gonna get new cards for the stimulus ? I been calling green dot and turbo for a new one and i been letting know about my account but nothing
Garbage bank
App works fine, is actually pretty well built. Review is for the company itself. Garbage bank decided to take on fees we were all unaware of which put most of our accounts in the negative(many users only use the card for refunds and then forget it until the next year) and due to garnishment protections via the irs on the second stimulus, prevented our stimulus from being loaded onto our cards without any advance warning. Tried to call to figure out what’s going on, and the automated “help” tells you not to call in with questions regarding the stimulus, takes your info, then says something about “maintenance” and hangs up on you. This is abysmal customer service. Please do yourselves a favor and don’t use this card. If you must use turbo tax, set up direct deposit with a bank you trust rather than use their card service.
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If I could give 0 stars I would
First and foremost, I got my tax return on this card. No issue. The issues started when we received the first Economic impact payment;
I had money just VANISH from my account, and I was never able to get it back. One minute I had plenty of money, and the next my account was in the negative. There’s no customer service so I was never able to have it resolved.
Then they closed my account without my knowledge, and unexpectedly reopened it, (why, I don’t know, it’s not helping anyone at this point) so when the second round of payments came out for everyone else, mine was rejected and sent back to be put in the mail.
So I get to worry about how I’m going to sustain life for myself aand my baby much longer then I should have to, and I have this cardholder service to thank for it.
Just don’t do it.
I had money just VANISH from my account, and I was never able to get it back. One minute I had plenty of money, and the next my account was in the negative. There’s no customer service so I was never able to have it resolved.
Then they closed my account without my knowledge, and unexpectedly reopened it, (why, I don’t know, it’s not helping anyone at this point) so when the second round of payments came out for everyone else, mine was rejected and sent back to be put in the mail.
So I get to worry about how I’m going to sustain life for myself aand my baby much longer then I should have to, and I have this cardholder service to thank for it.
Just don’t do it.
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Scam
This card is absolutely useless for anything other then a card. It won’t allow you to move money without the card or having another useless account with Green Dot. A freaking scam Turbo Tax uses when you file taxes. I am extremely angry and unsatisfied with this card. A serious joke
FaultyApp
This app hasn’t worked for me since I got my taxes LAST YEAR IN MARCH. Every time I try to recover my account it says error. When I call the lines are busy there customer service is terrible! I haven’t been able to see if I got my stimulus, I haven’t been able to access my account I will not be doing my taxes with turbo tax next year or this faulty app.
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Trash
I would never use this app again, the bank closes your account out of no where. You will have no access to your money. It’s impossible to reach anybody to get any type of help or reason why they’ve closed the account . Green Dot is the worst bank to ever open and needs to be shut down. I still haven’t received my money from the and they’ve closed my account with not notification to me what’s so ever.
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If I could give 0 stars
Never change phone numbers or emails or you will never have access to your app again. Customer service is no help with updating the info on their end even if you verify all information on the account. Why have 2 step verification in your app when your CS can't assist when someone does something normal like get a new phone number. Ridiculous
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Terrible wait times, fees charged when card wasn’t even issued yet.
Card was missing from the getgo and asked for a replacement twice. The poor customer service person tried their best but they have their hands tied as far as stopping fees or reimbursement.
I had to pay for the companies mistakes and it is unacceptable.
I had to pay for the companies mistakes and it is unacceptable.
