Leave a Review Turbo Card
Poor Customer Service
I filed a dispute a week ago , I called to check on the status and was transferred to the dispute center twice. Both times I was placed on hold for over an hour and both times I couldn’t hear nothing but static then we got disconnected. Not to mention every representative that I’ve spoke with doesn’t speak proper English! Never againShow lessdndkahao
No problems!
Haven’t had any problems with the card this far. However, would be better if we could see the incoming deposits and such. Guess we get to guess on that?!Kgfulcher
Stay away!
Not an actual bank card, cannot transfer outside of green dot bank to your normal everyday checking account. Customer service is atrocious, only refers your questions back to using the app so they are pointless. STAY AWAY!!!!Chipoopi
Can transfer $$$$
I love this app I can receive my direct deposit before everyone at work by a day. I can link it to my Apple Pay and send money to wife or friends and depending on atm you can withdraw $2500 a day. It’s perfect for someone refused for a Checking's account.Joe the electrican
Worst mistake ever
I never received my card. The temporary card details were only available for a short period of time. I should have transferred all of my funds out since now I have no card and I can’t use my funds. I have to request a new card and wait for it to arrive when their first one never arrived. So what faith do I have this new one will arrive. Their customer service team as a joke. Daniel or whoever it was that I chatted with just keep copying and pasting the same responses over and over. During the time when most Americans are looking for a job it’s sickening to know that there are people out there that have a job and don’t take pride in it.Show lessFreakquency369
Terrible
Worst bank I’ve ever used. I’ve been waiting on a card since January 20th and it’s feb 26th now, over a entire month I’ve been waiting for them to tell me I have to wait for my card that hasn’t came At all. Can’t transfer any money, can’t do anything and it’s the most stressful thing ever. I’ll never be using turbo tax or this terrible Banks account againShow lessleahmichelle2000
BAD CUSTOMER SERVICE
I’ve been trying to dispute a transaction that wasn’t not mine for almost two weeks. I’ve called and was hung up on. I waited 45 mins to get on the phone. Then keeps putting me on hold for 10 mins at a time. I was transferred 4 times. Just to be hung up on again. I’ve dude everything that they told me to do and it’s not working. Now I can’t even get someone to answer. And I’m not saying everyone there is bogus. Just my experience. Change my mind.Show lessradiosmoov
Trash. Horrible customer service.
The app tells you to cancel your card just leave the balance zero and they will cancel automatically. It never happened fast forward 3 months, I log back into my acct to see if I even can and if my stimulus got sent there. No stimulus, and now have a negative balance due to monthly fees. I have been calling to get this resolved and haven’t been able to get through. DROP DOWN QUESTIONS TO RESOLVE CUSTOMER ISSUES DO NOT HELP! UPDATE YOUR CALL CENTER. PEOPLE NEED TO SPEAK TO LIVE REPS TO HANDLE ISSUES. Been doing taxes with y’all for years. NEVER AGAIN.Show lesslajdbfiendidndn
Not a bank Card. Can not transfer money
The app is well built. Thecard functions well. It can be added to PayPal as a debit card card but not a bank account. It can be added to some but not all Investment firms. I’ve had no issues with the app.
My problem is the inability to be able to generate a monthly statement when or if needed. And the inability to initiate transfers of money to other financial institutions.
But if you are not able to get a traditional bank account for one reason or another, this app and account will do the trick.
Either use it for your refund then close the account or be sure to have the minimal direct deposit going into the card to avoid fees.Show lessWelcome4awhile
Jujubabies is spot on
I have had several positive experiences with my Green Dot account. That being said - DO NOT lose your card... it can become a nightmare to get a replacement.
One quick piece of advice - take a picture of your card when you receive it. It goes a long way should you ever lose your card.This friend speaks my mind
