Disappointing
Cons: Pending charges stay pending for a minimum of 14 days & do not process until weeks later so if you go to the gas station and pay at the pump, they put a pending charge on your card for $75-$100 that does not correct itself and process for weeks. I just recently purchased my mom a gift for Christmas, Nordstrom cancelled the order 2 days before Christmas, and the refund from the merchant still is in pending status and has not be refunded back to my account.
Customer service is unhelpful
The app crashes often where you can’t access the app for days.
Not recognized by the platform “plaid” so for reporting rent payments or electric payments to help build credit, you can’t because the bank is not recognized by the system
Pros: easy to get a debit card - No approval process
Customer service is unhelpful
The app crashes often where you can’t access the app for days.
Not recognized by the platform “plaid” so for reporting rent payments or electric payments to help build credit, you can’t because the bank is not recognized by the system
Pros: easy to get a debit card - No approval process
Show less
I’ve loved the app but
I’ve loved everything about the app and it was always easy to navigate however, over the last few months my app hasn’t allowed me to log in. I had to log in on a browser and now I can’t do either. What is going on? All of my money is stashed in the vault and I have always unstashed when needed. So I just can’t have access to my money because of whatever error has been going on with the app for months now?
Show less
Not worth it!
It’s seriously not worth it. I’m currently waiting on my 3rd card because my account keeps getting hacked. Most of the time they refuse to help you when you explain the fraudulent transaction wasn’t you. Not to mention the monthly fees are outrageous and you’re paying a $2.50 ATM fee on top of whatever the ATM surcharge already is so sometimes you pay almost $6 just to take money out. It makes me want to close out my green dot account and look into an actual bank in hopes that the ATM won’t be as expensive and my money will less likely get stolen. Please fix all of this!
Show less
App Needs improvement
Just a suggestion in a pending status on a transaction or any transaction should be a option to click on the transaction and stop it or report it that moment and not have to call to do it overall no other problems thank you
Been using for almost 2 years now
I absolutely love this card and app! Thanks all!
Terrible when card is hacked
My card was hacked…$200 stolen. I filled a dispute and was proven the funds were stolen and was told I’d get a refund. They shut off the card soo can’t do refund that way, I’ve had a second turbo card for years and they won’t refund it to that card, I’ve sent it numerous times the things they requested in order for them to send me a check for my $200…. It’s been a year!! 15+ phone calls, emails, every Dept I can reach I’ve called…NOTHING! Soo basically they stole my $200 at the end of the day! I’ve been with them many years and use my card for direct deposit for my job, for tax refunds, etc. They’re NOT an honest company. Calling BBB today!!
Show less
Do yourself a favor choose another card
This is the worst debit card I’ve ever had. My debit card was compromised and I filled out a claim and they sided with the criminals. They rejected it even after I showed proof I didn’t make the transaction. The wait time might as well be forever. I was foolish enough to use it for my direct deposit and it took longer to get paid from other cards. I am using another bank and it’s been better. Do yourself a favor and get another account believe me not worth the headache.
Show less
Fix the app!
I like the card and usually don’t have issues but the APP is a different story! It’s always down or not working or has a tech issue at the most inconvenient times! It will easily let me stash money in the vault (savings) but when I try to release or unstash it’s always a tech issue or seems to crash .. like I said an inconvenience!! It may be a bug that just needs to be fixed but it’s frustrating. Other than that I have no issues with the card I’ve been using it for years.
Show less
App update pls
App has been great past 2 years but in the last month- I log in and randomly doesn’t work- time and time again. Once I get logged in, same thing… error every time I try to stash money or similar. I used it no prob for over 2 years so I know this is not user error. PLS PUT OUT APP UPDATE TO FIX THESE PROBS
Show less
Bad customer service
So I get off of work and need gas to make it home. I have $190 stashed in my account and they won’t let me unstash MY money bc they are doing an update on the system in the middle of the day! I’m literally stuck at work until they get done updating the system which they said would be in 2 hours!! I can’t even touch MY money I worked hard for to get gas bc they have it locked down!
Show less
