Leave a Review SOUFEEL
Products and customer service
I bought products from them a few times. For the first 2 times it was ok however Some diamonds were lost and I didn't complain. Last time I order a moon lamp And just turned it on a few times and it stopped working but no replacement because it is more than 90 days! However it took more than a month and I have it for less than 90 days. Policy is policy but there is no point for me to spend too much money to receive a product that doesn't last long and no customer service. THEY ONLY HAVE 90 DAYS RETURN POLICY and usually they deliver late! And no chance to find any issue for these kind of products in 90 days, so it means no warranty!Show lessSara A Fard
Developer Response
Hi, we are terribly sorry for the inconvenience. Could you please send us an email at cs@soufeel.com about your Problem? So we will check and get back to you ASAP. Thank you for your cooperation!Great Service!
I’ve ordered from Soufeel before and I have no complaints. The first time I ordered a bracelet for my grandmother’s birthday. It was silver with a birthstone of your choice and three heart charms for you to put your name on it. She loved it! I just recently ordered a gold name necklace and I can’t wait for it to arrive. I just hope that Coivd 19 don’t interfere with thatShow lessTayT🌚
Terrible service!
Worst company I have ever dealt with in terms of customer service, not to mention the app is slow and takes forever for things to load. I ordered 2 charms for my pandora bracelet. I did not receive them for 2 months. Received no information from them as to why there was a delay until I reached out demanding more information. I was told I would receive a partial refund for the delay with lack of information. I have yet to receive a dime. On top of that only one of the charms fits. Customer service claims it is because the charm is too small for the bracelet. I have 5 other charms from them that fit, and I have the dimensions for both the bracelet and the charm. The charm has a larger diameter than the bracelet. They keep using the excuse that it’s because the bracelet is too big. This company is a huge waste of money! You are better off going with somewhere like pandora and spending a bit more to get better quality and better customer service.Show less#justletmewriteareview
Developer Response
Hi, we are terribly sorry for the inconvenience. Could you please send us an email at cs@soufeel.com about your Problem? Thank you for your cooperation!Still waiting!!!!
I order gifts going on a month now & still haven’t receive anything. It is driving my crazy because I spent my hard earned money & still don’t have my things. I’m trying my best to be patient because I have no other choice. Every time I contact you guys through call or email I always get customer service representatives are not available at the time. I just want my gifts or just send my money back if I have to wait any longer this is unacceptable & very bad customer service. I’ll never order from here again.Show lessBashx10
Terrible service
Disappointed of the service and answers given by the customer support, first my order take more than two weeks to be processed and in production, when I contact the customer service asking why it took so long to be sent, it took several days to respond and their solution was to say that they felt sorry for the problem and that they would put my product on hold in case I confirmed if I still wanted to receive it, to which I answered yes, confident that my product was still in production and that it would take a little more time to send I wait another week Then I decided to see how my product was again and I was surprised when I saw that it was suspended, I contacted them again to see why they decide to put that status in my product without notifying me and it is the date that have been more than a month waiting and my product has not even been finished.Show lessJordan Cor
Developer Response
Hi, we are sorry for your problem .The emergence of new coronaviruses has caused delays in the customization and delivery of our products. Now that we have resumed normal delivery, we are shipping the backlog of orders based on the order time. In this regard,we also feel very sorry. We are sorry for your problem again.Thanks for your understanding!TERRIBLE
Ok so where do I start I got two name necklaces & two phone cases. Got the confirmation email, then the processing email, it’s been months. Almost two going on three months it’s been processing. Now they emailed me again saying something about a delay because of the coronavirus & all that because they must make the stuff in China I’m assuming. I understood and just accepted the fact I would never be able to gift my gf her things on time for her birthday, when I ordered them a whole month before lol. They take forever to respond to emails there’s no way you can call there’s no actual person there’s never agents available so you have to just use via email. I literally am so disappointed with this app. Now I was patient because i didn’t want them sending me any infected stuff I bought if anyone understands lol. But now this is just ridiculous, don’t waste your money on this app. Just go to the name necklaces website. Best ever, this app here? DONT WASTE YOUR MONEY! I am definitely going to get my money back. TERRIBLE customer service. Save yourself from this BULLShow lessISpeakTruth00
Developer Response
Hi, we are sorry for your problem .The emergence of new coronaviruses has caused delays in the customization and delivery of our products. Now that we have resumed normal delivery, we are shipping the backlog of orders based on the order time. In this regard,we also feel very sorry. We are sorry for your problem again.Thanks for your understanding!Don’t waste your time
I ordered something off of here as a gift over a month ago, and still haven’t received anything. When I check the tracking all it says is that it’s processing and it’s in production. They put out advertisements of their products for Valentine’s Day but fail to ship out products by then. They also fail to respond to emails. I’ve contacted them several times and still have heard nothing back other than an automated message. I honestly will never purchase anything from else off of this website or anything like this one. If it was possible I’d give this negative stars.Show lesssaydeb123
Sharnirutledge
Love it specially since I brought something for my fiancésharnirutledge97
Looooove these charms!
I received two charms as good luck for my start to a new life. They have pictures of me and my niece and nephew on it. Since then every year on my anniversary of my job I get a new charm with my favorite photo of the year!! I also love to give them as gifts!! Being able to personalize them makes it that much better!!Show less6daysreally
Sandhya
Various option to gift someone special ❤️❤️ssandhya
