Leave a Review SOUFEEL
Horrible service
DO NOT GET THIS APP IF YOU WANT QUICK SERVICE. First off, I ordered something from there app to give as a birthday present. After waiting several wells with no emails from them, I go to costumer service. There’s no agents available. I check back multiple times later but still no agents. There is literally never any agents available. So, then I leave them a message asking about when my shipment would arrive. I get the SAME information that I could have read on the website! The response from the agent said the standard shipping time. The date my package was supposed to get here has been updated 2 times now. It now says my item is going to arrive on time, but the date it shares is yesterday’s date. So basically my shipment was supposed to come yesterday, but it hasn’t and it says it is coming on time.Show lessAnienellie
Developer Response
Hi, we are terribly sorry for the inconvenience. Could you please send us an email at cs@soufeel.com about your Problem? Thank you for your cooperation!Watch
Got my husband a watch for his birthday with picture on of yourself and our two kids and he loved itsharonwycherley
My package is lost
I Oder some necklace and now it’s lost in the post office and I tried contacting them and they replied with the same thing over and over then it says my package will be here the next day but then said I can’t use my address and I been ordering things at my address ever since the COVID got serious and after they said my package is in usps and gonna deliver soon they said not to contact them the way I was because no one would answer and I would have to go the the website that says the same thing and doesn’t help at all with why I still haven’t got my package and saying it’s lost .Show lessNevaeeeeeeeeeeeeh
Developer Response
Hello, I'm terribly sorry for the problem but we couldn't find your order number by your name. Could you tell me your email that you used while placing the order, we will check the logistics status of the order for you. Thank you so much for your patience and support!Don’t order from here if you really want something
Ok so I heard that you can buy good phone cases and necklaces on here so I ordered my mom and grandma both a necklace and a phone case so my total was over 63 and I am just like maybe it’s taking time because of the virus and the shipping so I still haven’t got anything and then on top of that I tried to contact them and there’s no one to answer there’s no number to even call so all you can do is send a message and once you do that nobody gets back to you about it so there for I’m really getting impatient with this whole thing and there’s not even a way you can try to get your money back and now I have to try and find out some other way to get my money so no I don’t recommend buying anything from here and I give them not stars because of this but for me to post this I have to give them some type of starShow lessthat girl liyah
Purchases
I’ve used Soulfree for 3 years now and everything I’ve purchase I have cherished. The quality is outstanding and all gifts I’ve given have been adored. You want to purchase something personal and heartfelt than this is the stop you want to make. I even have their app I purchase all gifts here for all occasions!Show lessGigiJennBee
Unfortunate timing
Before I state my review I understand the covid19 situation had a high probability to increase the shipping time. I purchased my items April the 22nd expecting them to get here before May 12th which is highly reasonable because I had to pay extra for shipping. I received an email from soulfeel 9 days later and my shipping date changed and now it is expected to be here after the date I needed it. I ordered here because of the great reviews and I wanted to get my girl something nice. Yes I could’ve ordered this sooner but I expected my items to be here in a timely fashion. Currently myself doing future business with this company is in question.Show lessTomBrady4Real
My 2nd Order
I would love to give you guys a five stars but my last order was two necklaces engraved in one of them you can’t hardly see it but the other one was see it not as good as it should have been if only they were darker and I would have Lovvvvve them but I’m hoping that this order will be better cause they are pictures in color but I’m keeping my fingers crossed lol also I hope that I don’t have to wait until over a month to get this order the two necklaces took a while like a month and almost two weeks later before I got my order wish me luck cause there’s a lot of Birthday’s coming up and that’s what I’m wanting to get everybody for their birthdays is going to come from Soufeel if this order turns out to be a lot better than the engraved necklaces. Thank You Lisa JonesShow lesshoopiejones
Developer Response
Hello, thank you so much for your support! But we couldn't find your order number by your name. Could you send your email or the order number to our CS team at cs@soufeel.com?So we will check and get back to you ASAP.Doesn’t seem like it will ever ship
I ordered a custom photo necklace April 24,2020. The estimated shipping date is between 5-8 Business days. I even went out of my way to email Customer Support and they told me it will ship May 3. Today (May 2, 2020) The estimated shipping date just changed to May 6. All the way up until today it was estimated as May 3. Now, the day right before it’s supposed to ship, they up it 3 days with no explanation whatsoever. I just don’t understand why a Customer Support agent would tell me it would ship a certain date then no further explanation as to why it was moved. Please save both your money and your time (literally) and find a more reliable company.Show lessJakeHeroch
Developer Response
I'm terribly sorry for the problem but we couldn't find your order number by your name. Could you send your email or the order number to our CS team at cs@soufeel.com?Just got my order.
I have ordered from this app multiple times and ever time they amaze me even more. Everything is so beautiful, well made and good Quality. Shipping is within reason. Price is great and always got coupons to save more. I will be ordering more and more. Keep up the work.Na0417
The best charms ever!!!!
Not just the charms, the bracelets and the necklaces... everything is made of good materials and at lower costs than other brands. The detailing in the charms is fantastic!! Highly recommend this brand and very happy with all my purchases.... whoch are a lot 😁❤️❤️comemocox
