Devolución
About two weeks ago I made a purchase which arrived in the mail but they did not deliver it because I had the wrong address, when it is not the first time I have sent for it and they delivered the package, the package was not even in the mail for 2 days when They returned it to you, but here is my complaint and that is that the package should have already arrived where you are and I still have not received a message or calls from you, much less a refund of the money, which is not what interests me since yes I am interested in obtaining the purchase of the shoes in this case, I wrote to you by email, they received the message but there was no response, I await your response.
Hace como dos semanas hice una compra la cual llegó al correo pero no la entregaron por que tenía la dirección mal, cuando ya no es la primera vez que mando a buscar y entregan el paquete, el paquete no estuvo ni 2 días en el correo cuando lo regresaron a donde ustedes, pero aquí mi queja y es que el paquete ya tuvo que haber llegado a donde ustedes y todavía no e recibido mensaje ni llamadas de ustedes y menos la devolución del dinero, que no es lo que me interesa ya que si estoy interesada en obtener en este caso la compra de los zapatos, le escribí por correo, recibieron el mensaje pero no hubo respuesta, espero su respuesta.
Hace como dos semanas hice una compra la cual llegó al correo pero no la entregaron por que tenía la dirección mal, cuando ya no es la primera vez que mando a buscar y entregan el paquete, el paquete no estuvo ni 2 días en el correo cuando lo regresaron a donde ustedes, pero aquí mi queja y es que el paquete ya tuvo que haber llegado a donde ustedes y todavía no e recibido mensaje ni llamadas de ustedes y menos la devolución del dinero, que no es lo que me interesa ya que si estoy interesada en obtener en este caso la compra de los zapatos, le escribí por correo, recibieron el mensaje pero no hubo respuesta, espero su respuesta.
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Love Children’s Place
I have been shopping at this place since 2014 when my son was born and I absolutely love children’s place. I have three kids now 8 years old (son), 2 years old (daughter), and 1 years old (youngest daughter). Anytime I purchase clothes from anywhere else and my kids keep them badly stained I can never salvage the clothes but I had never had that problem with children’s place. There options are big and most times you can purchase clothes for the same price you pay at Walmart or Target. The quality is better here and if they don’t have what your looking for in store you can have it delivered. I recommend children’s place to all my friends, family, coworkers, and even strangers. Not because I get something out of it but because I know it’s hard to keep up with the growth of your children when everything is so expensive.
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Store is great, app is a pain
This is my third time ordering from this app. I love the quality of the clothes and prices they have. I’m becoming addicted to ordering from the Childrens place at this point. The only thing I don’t like about the childrens place is the app and possibly whoever is in charge of packing my child’s clothes getting it ready to send out. The app is the worst since it freezes so much, especially at checkout. I just spent about 10mins at checkout because it takes forever and loads so so sooooo slow. Whoever is in charge of the app needs to fix it immediately because it makes the shopping experience not so enjoyable since it glitches. Now about the manufacturer or person who gets my packages ready to send out, needs to do better! I’ve received a couple items in my first order damaged (stained). I’m praying this order I just place has no issues and gets here soon since I spent over $200 on it. Getting some of my sons Christmas items early so I won’t have to worry too much about it later. I don’t need no issues with this order for that reason so if there is they definitely will be hearing from me. I paid too much money now and in the past to keep having mess ups on my order
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Used to be great, not anymore
I don’t know what happened to this app but I’ve ordered hundreds in clothing for my kids since I opened my account and never had an issue. Now that I’ve moved, I can’t even add my new shipping address. As soon as I type everything in, the entire screen goes blank and the address doesn’t update. I also deleted it and redownloaded the app and now I can’t even log in because as soon as I enable Face ID, the screen goes blank there too. With no way to get out of it except force closing. This app appears to not be compatible with iOS 16. There is no store near me so it looks like I’ll be canceling my card since I can no longer place orders via the app. What a shame. This was really convenient and the source of both my youngest daughter’s majority of clothing. Plus I wanted to order infant items for my spouse’s new grandbaby his daughter will have this weekend. Her first.
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Explain
I love shopping on the app. But I don’t know if it’s the update or what. But it’s a little confusing when you checkout. Instead of saying that an item isn’t available it just gives you the option of picking up or Opry mall . So since I didn’t understand it it just did save for later. But it doesn’t give you really a choice. Also it’s response is lagging or extremely slow. It takes a few seconds for it to respond to. I feel like the sugar and jade and Gymboree combin with children's place may have something to do with its lagging. I will continue to shop with Children’s Place but I would like for them to fix these issues with the website.
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Budget
This became my go to store for my children wardrobes about 10yrs ago. My oldest was to be in a program for school and needed a solid white dress! Called numerous stores around prices ranging from $50+ for a one time use dress. Somehow came across the children a place, which was in the mall and by my own assumption thought it was a pricey place to which I had never shopped at! Unbelievably I called and they had what I needed for $20 drove straight there realized one of there amazing often sales was going on and got the dress for about $12 while there looked around and seen how amazing there stuff was and low prices. After that I was hooked! Was sooo disappointed when my 2 older children grew to big to shop there but a few years after we were blessed with 2 more children so now I get to shop again for several more years! I recommend this store to EVERY single person I know or meet that has children! Don’t ever change you guys provide amazing clothing for an amazing price and have a very loyal customer in myself!
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Perfect place for childrens clothes
I am on a tight budget and have a growing 7. We have been buying clothes from childrens place since he was 1. The prices can’t be beat. We use to shop Walmart and carters. But the deal at childrens place are so much better. I recommend this place to all my friends. I am able to buy summer clothes and some school clothes for him for less the $200. He loves the clothes too. That’s important for an autistic child. And you can’t beat free shipping on anything from one item for $2.99 to a whole wardrobe change for the season. Other places will charge you a shipping fee higher then the price of the item you want to purchase. I do like the online app better then going to the store.
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A Couple Major Gripes about the App
Love the store but app needs improvement. The user interface needs to show payment and product availability messages as a permanent pop up in the center of the Checkout screen, instead of a message that flashes temporarily at the top of the screen. This way the customer can immediately see why the payment may not be going though.
While trying to checkout, I encountered multiple failed attempts at placing the order. Multiple attempts with ApplePay seemed to go well, initially, but ended with no order confirmation. I had to call customer service and my bank to see if the transaction had gone through without duplicates. It had not. I, then, tried completing the order through the app’s Checkout page, but got the same result. It wasn’t until I scrolled to the top of the checkout page to see a message flash about product availability that I realized this was the problem. Not sure what the issue was with the ApplePay because it seemed to go through fine.
I was prompted to “update” the items in the cart to complete the order. However, the app did not specify which item(s) were no longer available, so I had to check each item one by one. Very tedious and inefficient. PLEASE FIX
While trying to checkout, I encountered multiple failed attempts at placing the order. Multiple attempts with ApplePay seemed to go well, initially, but ended with no order confirmation. I had to call customer service and my bank to see if the transaction had gone through without duplicates. It had not. I, then, tried completing the order through the app’s Checkout page, but got the same result. It wasn’t until I scrolled to the top of the checkout page to see a message flash about product availability that I realized this was the problem. Not sure what the issue was with the ApplePay because it seemed to go through fine.
I was prompted to “update” the items in the cart to complete the order. However, the app did not specify which item(s) were no longer available, so I had to check each item one by one. Very tedious and inefficient. PLEASE FIX
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Amazing Stuff but the App glitches
Love! Love! Love! to shop here for my two girls. They sure deliver on time. The sizes, quality, styles are always on point. I wish they had more one piece ((footless)) PJ’s for babies through toodlers. Overall I am a happy happy customer. I love how I can rank up my reward points quickly. Always ready to browse for new items although the App tend to glitch a lot. It takes a long time to update my modifications when I have to change a size or so or when I’m opening a new page onto another and inout a word search loading. I have lost my list a couple of times at some point. It would really help to save time to patch those glitches and make it work a bit more effectively other than that I love shopping at TCP! Thank you! Happy holidays! I would rate it 5 if the App glitches get fixed.
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Used to be my favorite store!
I used to love to shop at Children’s Place for my grands! My issue is not with the store itself. In fact, I’m sorry that our closest location has closed, or at least I was! I do not feel comfortable shopping online at all! I have recently discovered their offices for their customer service and for their credit card are located in Asia. No one there wants to help with any situation. They are rude and I felt as if my frustration in dealing with them was a joke for them! Good luck if you ever have any issues with them or Commenity Bank! When you ask to speak to someone in the USA they refuse to put you through! When you ask to speak to their supervisor they give you the run around! They waste so much of your valuable time making you their laughing stock of the office! With that kind of customer service I can see why many of their stores are closing! Oh and they don’t even deserve that one star!
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