Slow and clunky, at least on iPhone 7
I had to do my shopping over several sessions over three days because it was so difficult to do what I needed to do. I’ve always liked TCP clothing designs, quality and prices. The navigation is organized well and it’s a pretty intuitive and attractive interface, but the buttons and scrolling would often not respond or would take a long time. I loaded the app because I had similar issues with the website on both my phone and my laptop. As I imagine most TCP customers are parents of little kids, it’s not easy for us to find long, solid blocks of time to shop online or in store. I’m glad I managed to complete my order while the sale was still going on. I may have given up altogether if not for two things: (1) the sock prices can’t be beat; and (2) my 3-year-old had already helped pick out some shirts and shorts he liked and I didn’t want to disappoint him for no better reason than a frustrating user experience. TCP, please invest in your online and mobile user experience. I would bet you’re losing millions in revenue because of it.
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New app?? Hope it’s WAY better that the old one!
I LOVE TCP, but I absolutely hated the old app and all of the issues! I’d be ready to check out and it would tell me that there was nothing in my shopping bag and I’d have to try and remember everything I had added to my shopping cart. Seems like it takes FOREVER for my items to arrive, but if I was to have it shipped to the store, it’s much faster! (The entire reason I shop online, is to have the items delivered to my house so I don’t have to go to the mall, AS WELL AS, some items are only online. I hope the new app is a lot better than the last or I will probably be canceling my credit card. I would be super sad if I had to, but I also don’t want the headache that comes along with it, just for some clothes for my kids. I’d go elsewhere if I had to.
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