Over it
I used to be an avid shopper here and endured the app not being the most user friendly. It constantly crashes and always seems so much slower than other apps I use. I recently made a purchase and had the worst experience with customer service that I vow to never purchase from them again. My order shipped out, there was an address issue somehow and I was told they would resend it after they received it. It took a literal month for my order to make its way around USA and get back to them and when I call to check to see when they would resend it they say they refunded me and I can’t have my order anymore and even though these items aren’t sold anymore they can’t give it back to me. FED UP. If you have any issues with you’re order and you call customer service it takes days to get to talk to someone as the line is always busy and tells you to try again later. No thanks!
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Too many problems with the app!!!
I love the Children’s Place. I love the clothes, the prices, the sales, and my kids love it but the Children’s Place app is junk! It definitely needs a major tune up. For one I shouldn’t have to log in TWICE to “manage” my credit card. I am on MY phone and should be able to stay logged in if I want to. I shouldn’t have to keep exiting the app and reloading it because it freezes and won’t do anything but say it’s loading. It shouldn’t start back at the top while I’m scrolling through hundreds of clothing items (I have 5 kids and 1 on the way) so I buy a lot of clothes and I don’t have all day to keep trying to view items. I haven’t been able to “favorite” anything in months for some reason. There have been several times that I was in the process of placing an order and said forget it because I was having so many problems and was tired of being frustrated. Definitely need to get the app together ASAP!
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I love this store and this app!
I can say that I absolutely LOVE the children’s place! It has the best quality clothes with cute designs and they also fit true to size! The app however is a bit slow when you have to scroll to see everything on a certain page though, and (I have an iPhone) every time I go to look at my rewards or go to shop I’m always logged out and I have to log back in but that’s not a huge problem since I can just log in with my Touch ID but other than that I love it, it looks just like the website and everything is easy to find and the search engine works like a charm with the keywords I input and always shows exactly what I’m looking for! I also have to mention the free shipping!! The closest CP store to me is an hour away but with the free shipping I get my sons orders in 3 business days! Also, tracking the order is super easy to do, I’m happy to be a CP customer!
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The Children’s Place App
So frustrated with this app. Third time logging in. I’m using an IPad mini on super speed WiFi. It doesn’t remember my login and password so I have to rekey it. So slow I’m hitting buttons and waiting. I selected menu option and tried to filter. Nothing happened, no drop down on filter options. So then I tried to scroll through the numerous selections and the screen was either non responsive or slow. Then it timed out and returned to the main page. On the few occasions where it allowed me to select an item, every time a box would pop up saying go to cart or check out and this was annoying. I finally did go to cart just to get this painful shopping experience over with only to discover it didn’t remember my paypal information either. Im not sure if I will ever use this app again. I will say, however, the menus are easy to follow, the pictures are clear and the selection is good.
If only it worked.
If only it worked.
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App is frustrating!!
The app continually freezes up so I have to keep closing it and it is so slow when shopping. Favorites will never load which is so frustrating because I like to order items from my favorites list. I have to go out of the app to the website to pull them up & put them in my bag then switch back to the app. If I have an item in my bag that I want to double check before purchasing, you can’t tap on the item to view the product and full details, you have to go back to “shop” then go back to the bag. I don’t have time to keep going back and forth or to deal with the app scrolling so slowly. Also, with the favorites list being unable to load, I forgot to order a few items...too frustrated to go back and order now...oh well money lost for them. This app is so disappointing because I really love The Children’s Place and they have really great specials.
They state that you can earn reward points for downloading the app but I didn’t see those points appear.
Also, would be nice to have a Save for Later option; especially since favorites list won’t work with the app.
Hoping they will get these issues fixed soon or I’ll probably delete the app.
They state that you can earn reward points for downloading the app but I didn’t see those points appear.
Also, would be nice to have a Save for Later option; especially since favorites list won’t work with the app.
Hoping they will get these issues fixed soon or I’ll probably delete the app.
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Best shopping experience!!!!!
So I’ve been shopping online using the app and let me tell you it has been so great I’ve had no hassles with returns (2 times) it’s pretty good with shipping. The longest it takes it’s like 5-7 days but not much I usually get my stuff fast. I get promo codes when theirs sales and I get to shop within minutes like how awesome is that!! 🤗 my daughters love their clothes ☺️💕 I’ve bought shoes and tights and everything always comes in an individual packaging so everything is always on brand new condition I’ve never had a problem with anything. The 2 times I returned was because something didn’t fit my kid. But overall I’ve had an excellent experience and I’m happy 😊 thank you!
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The worst shopping experience ever
I've been a Children's Place shopper for over 10 years. Within the past few years , the online shopping experience has been a nightmare. It has become so bad at this point ,that I don't even want to shop at the Children's Place anymore. Tonight I go to make a purchase and I start with the app. The app won't let me see any details on the items I want to see. So I decide to try the app on my IPad. That was even worse. The app was slow and froze the whole time. I start up my laptop. Finally , I get everything in my cart and I go to sign in. Well, I can't log in. The message pops up telling me to wait a few seconds before logging in again. First of all, I've never logged in prior to that login. I repeat the whole shopping process again ,only to be shown the same message at login. I have restarted my laptop, cleaned all my files out ,and still I get this message. So the app and the website are both terrible. I have lost promos and rewards I've earned because I will try again in a few days until eventually my codes expire. This situation needs to be fixed. The Children's Place merchandise is great, but the shopping experience makes it not worth it.
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My App Experience
Although, I was able to sign in EVENTUALLY, it was extremely annoying. My app kept closing out or reloading my sign in even though I am suppose to sign in with my fingerprint.
The app also wouldn’t let me load all of the things I wanted and wouldn’t load my favorites list so that I could purchases things from that list. It kept rebooting so it took me a few hours to get everything I wanted to purchases. I would have spent more money if the application actually worked the way it was suppose to.
My App Store stated that the application was up to date however so I am not sure why it was behaving in that way. I restarted my phone and the app multiple times to no avail. With the Columbus Day sale, I was looking for to spending a good amount of money since winter is coming. Hopefully the issues will be fixed soon.
The app also wouldn’t let me load all of the things I wanted and wouldn’t load my favorites list so that I could purchases things from that list. It kept rebooting so it took me a few hours to get everything I wanted to purchases. I would have spent more money if the application actually worked the way it was suppose to.
My App Store stated that the application was up to date however so I am not sure why it was behaving in that way. I restarted my phone and the app multiple times to no avail. With the Columbus Day sale, I was looking for to spending a good amount of money since winter is coming. Hopefully the issues will be fixed soon.
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New look, faster checkout, better layout!!!
It took a while but finally someone listened. The new layout of the website is easier to navigate through. The clothes look way better. Before I hesitated from the boring site. Now I am more willing to shop online. I love the new Children’s Place card. The better rewards. The fact I can pick up in store instead of waiting to get it ship. The site is faster when loading or reloading. The pictures of real families is great. The selections for size is more available than before. This review is needed. People are complaining but not understanding this is a huge steps from where this app and the online site was. I like the new styles as well.
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Love The Children’s Place Clothes
I love the Children’s Place clothes and so do my grandchildren. The prices are incredibly great plus the extra rewards make buying these clothes quite a bargain. I especially love the blue tee with the sequinned pink cupcake that says ‘Daddy’s Little Cupcake’. My granddaughter didn’t want to take it off for days. The iPhone application has improved but I still find it difficult to do the navigation. For example, when I put something in the cart but still want to keep shopping, I end up at the main page and have to go back to where I left off and continue to scroll and scroll down the page to get back to where I left off.
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