❤️ Love this shop
I’m a mother of 4. One girl and three boys. I absolutely love the children’s place for the prices and the promo sales they run. It’s really great to buy nice shirts for under $5 a piece when you have as many growing boys as I do! They run through clothes like crazy! In the last week I have purchased 3 different times. The first order I had about 22 items in my cart and my total was $98. Last night I purchased two times 18 items for $72, and $56 for 16 items. Including shipping costs. I love how I get rewards every time I shop which is great when they have sales. Because the rewards work ON TOP of the discounted prices. Most stores don’t allow that. I am constantly shopping here. Sometimes they have a lot of stuff out of stock that I want, but even then I’m able to still walk away with a great deal of items I liked for my children! However Gymboree, I don’t much care for their prices. TCP all day every day over here! — and the credit card rewards, yeah big fan! 😊
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App friendliness
The app was overall pretty user-friendly. The only thing that was difficult about it was when you’re clicking on different sub portions I’m going to something but you just want to go back in that sub portion to look at something it can be difficult to use. My example would be if you’re looking at toddler shorts and then whatever specific type of shorts it’s hard to get directly back to that if you click on a particular size that they have so you have to go through the whole clicking process again if you get to one particular item that you likeHowever the set up was very friendly and overall easy to navigate I feel that’s the only area that they really need to improve upon
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Customer Service Complaint
The app or the website should tell you when you apply for a card and your approved, a card will be sent in the mail and you cannot use your card to purchase what’s in your basket at the time you request the card. I applied for a card and received no approval notification. The only way I knew I was approved was when I tried to apply again and it said I already applied. It should at least say congrats or approved or something once you finish the application. Also they have no online ordering customer service available so you get your card then you get transferred to online ordering services but no on answers and it hangs up on you. There are so many women wanting to start a law suit and contacting the better business bureau but I am just hoping they will find a better means of communicating to their thousands of loyal customers what is going on. Great clothes at reasonable price but customer service currently is horrible.
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Highly satisfied with this app and store.
I have been shopping at this store since my son was 6 months old (he is currently 3). I have never had any bad experiences, I
found out about the app a year ago and I am so happy I downloaded the app. I ALWAYS use this store when I need baby or toddler clothes. The app is very helpful there’s always a good selection to chose from, in store and online, prices are AMAZING, shipping is great as well as the deals. When I order online items are shipped fairly quickly, even during the pandemic - I have ordered a good amount during the COVID-19 pandemic , there was a notice upfront when opening the app that shipping might be longer than expected , seeing that I honestly thought it would be a long ridiculous set back, but it was not long at all but a couple days up to just one week. Overall in my opinion this is the best store for baby and toddler clothing, I think more people need to know about this store. I have recommend this store and app to many people - those who tried it out also have had good things to say.
found out about the app a year ago and I am so happy I downloaded the app. I ALWAYS use this store when I need baby or toddler clothes. The app is very helpful there’s always a good selection to chose from, in store and online, prices are AMAZING, shipping is great as well as the deals. When I order online items are shipped fairly quickly, even during the pandemic - I have ordered a good amount during the COVID-19 pandemic , there was a notice upfront when opening the app that shipping might be longer than expected , seeing that I honestly thought it would be a long ridiculous set back, but it was not long at all but a couple days up to just one week. Overall in my opinion this is the best store for baby and toddler clothing, I think more people need to know about this store. I have recommend this store and app to many people - those who tried it out also have had good things to say.
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Honest review
The app itself worked great. From time to time it would freeze up for literally only 2 seconds after I removed/edited an item that was in my cart but other than it the app was great. Real easy to use.
However, I got a $10 off a $40 order and a 20% off a whole cart min order of like $50. I had $60 in my cart and neither would work no matter what I did. I did google to try to figure it out, and apparently they send out a bunch of coupons to people THAT DONT WORK just to get you to see a bunch of clothes you like for your child/children while thinking you have a coupon and then when you enter it and it doesn’t work, you already fell in love with the clothes so the chances of buying them when your coupon doesn’t work is still high. That’s crap. I still ended up buying the clothes after trying 100s of different coupons that should of worked and wasn’t expired but didn’t work
However, I got a $10 off a $40 order and a 20% off a whole cart min order of like $50. I had $60 in my cart and neither would work no matter what I did. I did google to try to figure it out, and apparently they send out a bunch of coupons to people THAT DONT WORK just to get you to see a bunch of clothes you like for your child/children while thinking you have a coupon and then when you enter it and it doesn’t work, you already fell in love with the clothes so the chances of buying them when your coupon doesn’t work is still high. That’s crap. I still ended up buying the clothes after trying 100s of different coupons that should of worked and wasn’t expired but didn’t work
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I hate this app
I always have trouble with this app. It isn’t just one thing, it depends on the day what glitch it decides it’s going to have. I hate that I am not able to checkout because even though I have changed my CP card and hit default, it still defaults to the old card. Today certain items must be out of stock before I finally get to the end to pay and so rather than tell me which item is out of stock at time of checkout it denies my whole order and says it can’t be processed- it doesn’t tell me why, I had to figure it out on my own. I also dislike that it’s very slow. I love CP but I hate this app... at times I have completely disregarding my order because it becomes such a hassle, which makes my husband happy because I’m not spending money but my girls sad because we spent sometimes-hours picking out clothes! Please fix the glitches!
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Glitchy app
I used to shop at the Children’s place store, but I stopped going as the overwhelming clothing fixtures, and racks took up too make space in the isles. Many stores aren’t kid/ stroller friendly, so I think that also contributes to why stores aren’t getting as much traffic. I love that I can shop online and get free shipping all year long, and not have to worry about how I’m going to navigate the isles at the store. The down side to this app is that it’s very glitchy. There have been a few times I’ve just given up on making my purchase, because the app randomly terminates, or it won’t load the “view cart” screen. I’ve noticed that it also lags quite a bit, but there’s no perfect app out there. This is still a great business with great customer service.
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Constant Problems with App
The app always freezes up, more than half of the time I have issues with logging in and have to change my password then still can’t log in! I have problems when I try to change the store to pick up an item in store, it doesn’t let me apply coupons, and one minute an item is there the next gone then the next back again. It’s very frustrating. I have also had problems with the store location closest to my house not honoring the online price when having to go into the store or with items shipped to a store not being available after choosing the no rush pick up or same day pickup and instead of being offered the chance to choose to have it shipped for free or at all was just not given the item and had the money refunded to my card. This is the worst app I have ever had the opportunity to shop with.
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Annoyed And Frustrated!
Recently decided to download the app after falling in love with the deals that they offer. I quickly found out this download would be a big regret! First issue downloaded the app after making my first purchase via the regular safari/ web. After login for the first time i could not view my order it just kept saying no orders. I logged out to try again only to realize that even after I selected remember me and to use Face ID to login it would not work causing me to have to log in manually.
Second I tried making another purchase through the app because I have since gained $15 in rewards I wanted to use but the codes wouldn’t transfer over it kept telling me the codes were invalid. Tried this for about 20-30 minutes before actually getting it to work. I thought the purpose of this app was to make lives easier, I could’ve gone to the store and spent less time making this purchase than I did doing it on this app. Third after waiting for my items t come in the mail, I received an email the day they’re supposed to come saying the items never made it to the the first stop and my items were delayed another 3 days. Highly disappointed with the quality of this app and lack of concern there seems to be to fix these issues. I’ve read multiple reviews with very similar issues to mine. Get it together guys!! Your product is worth buying the experience however, will make me change my mind when it comes to shopping here!!!
Second I tried making another purchase through the app because I have since gained $15 in rewards I wanted to use but the codes wouldn’t transfer over it kept telling me the codes were invalid. Tried this for about 20-30 minutes before actually getting it to work. I thought the purpose of this app was to make lives easier, I could’ve gone to the store and spent less time making this purchase than I did doing it on this app. Third after waiting for my items t come in the mail, I received an email the day they’re supposed to come saying the items never made it to the the first stop and my items were delayed another 3 days. Highly disappointed with the quality of this app and lack of concern there seems to be to fix these issues. I’ve read multiple reviews with very similar issues to mine. Get it together guys!! Your product is worth buying the experience however, will make me change my mind when it comes to shopping here!!!
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Response from developer
Hi Chae105 – Thanks so much for taking the time to reach out and share your concerns with us. We’re reaching out because we’d love to share an exciting update with you. Since the time of your issues, our team has diligently worked on improving our mobile app experience for our customers. We would love to invite you to download the new mobile app and check it out. Thank you for your patience and your continued support.
Worst App Ever
I am extremely disappointed with children’s place app and website functionality. The app is way to slow, there’s a huge disconnect with apples Face ID to login (don’t even bother enabling it) and NO it’s not an apple issue as I login in to multiple apps with apple’s face recognition. I dislike the fact the captcha appears after you try to login instead of it showing up when you’re logging in (this requires you to reenter your login information all over again). Needless to say Children’s Place app was poorly designed and needs a major overhaul. I would suggest the design team create a separate login (not a test account) and use the app like a consumer, I guarantee you will find numerous bugs (I’ve found 10 so far).....call me if you like me to identify them. Needless to say I won’t be shopping at children’s place any time soon.
Consumers use apps for the connivence of not having to shop in a store. At this point I would rather go into a children’s place store than to use their app and I hate going into a store to shop. I guess this will be my last purchase with Children’s Place.
Consumers use apps for the connivence of not having to shop in a store. At this point I would rather go into a children’s place store than to use their app and I hate going into a store to shop. I guess this will be my last purchase with Children’s Place.
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