Rent a bike anytime, anywhere in Germany for spontaneous and flexible mobility. Access over 13,000 bikes in more than 80 cities, easily locate and rent them via the app, and manage your journeys and account.
What We Love
- π User-friendly app (Corto4096, KonzertgΓ€nger, BingoPaul, Charlotte7704)
- π Bikes in good condition (Corto4096, BingoPaul)
- π Reliable locking/unlocking (Corto4096)
- π Convenient QR code scanning (Corto4096)
- π Good value for money (BruceN1976)
- π Quick app restart (Corto4096)
- π Fast station recognition (Matthias_5681)
- π Friendly and helpful support (Matthias_5681)
- π Works well for UK numbers (bunnyrabbit03)
- π Convenient map and list views (ChampneyX)
- π Monthly billing is convenient (ChampneyX)
- π Cheaper than competition (ChampneyX)
- π Awesome service (Rasimcan, Mr. Freitag)
Room to Improve
- π Horrible first-time experience (Minstermobster)
- π Registration issues (Lmac188, Silhouettist, The Hee-Haw Darn-Tooter, Hunde_Herre, Bravo122dhd, Amorton12, dkalthoff, Chrishag1, Abbie679035, jaffass, wrldtrvlr11, dafyddp, adam_australia, John Swiss, SJR30, burkedpotabo, Kia149, ΠΠ°ΡΠ°Π½ΠΎΠ²Π° A., reno21567, The Dolphins' Last Messenger, Matt O'Conga, ShazWales, biglilystyle, Duckjock)
- π No Apple Pay or auto-credit card entry (Minstermobster)
- π Password not saved automatically (Minstermobster)
- π Verification by text issues (Minstermobster, Lmac188, The Hee-Haw Darn-Tooter, wrldtrvlr11, dafyddp, adam_australia)
- π App instability and freezing (Corto4096, schkii, Vertullo Family Account)
- π Inaccurate status display (Corto4096)
- π Scanner window freezes (Corto4096)
- π App doesn't close completely (By max 4.8.13)
- π Poorly programmed and buggy (Kingjo, bike riderr, SoYouKnow112, Patinhars, Hornitos, Vertullo Family Account, Aus der Stadt mit K, Chrishag1, Mehran61, Jana-lira, Bingcrosby the third, zyx Kob, AppleOfficialAppReviewer, _z_Kat, JshReynolds, pinkpa22, Dimitrika Aerodynamika)
- π Mismatched rental end times (Kingjo, Hornitos)
- π Unnecessary swipe to start rental (Kingjo)
- π Slow customer service (Waterthelily)
- π Bikes not locking (Waterthelily, Kia149)
- π Software developers seem incompetent (Hornitos)
- π Real-time updates are delayed (Hornitos)
- π Bikes shown as available but not rentable (Hornitos)
- π Paused rentals not ending correctly (Hornitos)
- π Cannot end paused rental via app (Hornitos)
- π Poor GPS accuracy and tracking (Hornitos, Patinhars, Aus der Stadt mit K, Bingcrosby the third, Dimitrika Aerodynamika)
- π App screen not optimized for iPhone (hdivsxgb)
- π Unclear return zone (Vertullo Family Account)
- π Unable to restart bike after pause (Bike Renter)
- π Rental ongoing even though bike is locked (Bike Renter)
- π No phone number for support (Bike Renter)
- π Extra fees due to app errors (Bike Renter, AppleOfficialAppReviewer, zyx Kob)
- π Support not reachable by phone (Aus der Stadt mit K)
- π Emails processed slowly (Aus der Stadt mit K)
- π Compensation credit never arrived (Aus der Stadt mit K)
- π Registration payment page freezes (Bravo122dhd)
- π SMS verification code never arrives (Amorton12, The Hee-Haw Darn-Tooter, wrldtrvlr11, dafyddp, adam_australia)
- π App freezes at credit card verification (Hunde_Herre, jaffass)
- π Unclear if bike is at return zone (Vertullo Family Account)
- π Unclear station locations (Suzi1971)
- π Can't end ride at station (Mehran61)
- π Payment issues and threats of action (Abbie679035)
- π No way to pay after payment failure (Abbie679035)
- π Auto-charged monthly without use (Traveling through time)
- π No customer service to fix issues (Traveling through time)
- π App requires calling a hotline that doesn't pick up (reno21567)
- π Cannot rehire the same bike after locking (justmary4)
- π App doesn't register booking (hanbananc)
- π Parking zone system is arbitrary and confusing (Jana-lira)
- π Fines for being outside zones (Jana-lira, Bingcrosby the third, AppleOfficialAppReviewer, Dimitrika Aerodynamika)
- π App doesn't warn about forbidden zones (Jana-lira)
- π Surprise annual contract (JshReynolds)
- π Unsympathetic support staff (JshReynolds)
- π Reduced operational zone without notice (Dimitrika Aerodynamika)
- π Incompetent company (Dimitrika Aerodynamika)
- π New system limits bike parking locations (mikebenda)
- π Stations are often empty or full (mikebenda)
- π Inconsistent language support (rfandsw)
- π No English version available (Hobss, ImESP, 2012UKNYC, ratnix)
- π Registration overdone and too simple (burkedpotabo)
- π Bikes don't unlock and locks are stuck (Kia149)
- π No phone calls in tariff for registration (ΠΠ°ΡΠ°Π½ΠΎΠ²Π° A.)
- π Account deleted without notice (ΠΠ°ΡΠ°Π½ΠΎΠ²Π° A.)
- π Cannot rent any bike after setup (morisms, The Dolphins' Last Messenger, biglilystyle, Duckjock)
- π Error message: "Renting not possible" (morisms, The Dolphins' Last Messenger, biglilystyle, Duckjock)
- π Foreign mobile numbers not accepted (ShazWales)
- π Account not activated (ShazWales)
- π No live chat or recognized helpline (ShazWales)
- π Overcharges (zyx Kob, AppleOfficialAppReviewer, _z_Kat, pinkpa22, Dimitrika Aerodynamika)
- π Incorrect billing (Maddin_84, _z_Kat)
- π No way to link BahnBonus customer advantage (Chrishag1)
- π No way to request another SMS code (adam_australia)
- π No way to complete payment verification after restart (wrldtrvlr11)
- π No way to get to a screen to enter verification code (wrldtrvlr11)
- π Cannot cancel contract or re-register (dafyddp)
- π No response from support (dafyddp, Abbie679035, Hornitos, Aus der Stadt mit K, John9876654, Bingcrosby the third, Dimitrika Aerodynamika)
- π No way to rehire same bike after locking (justmary4)
- π No support team to contact (hanbananc)
- π App crashes frequently (Mixora)
- π BMW bikes displayed but not rentable (Mixora)
- π Locations often incorrect (Mixora)
- π German language only for tourists (ImESP, 2012UKNYC, ratnix, rfandsw)
