My food was finished...YESTERDAY!
Another issue, my number 5 input was reading as 42F on the device screen but correctly reading on the app.
Another issue, the app would not display the temp history correctly...it kept showing an incorrect single temp or only a very limited segment of a two combined temps - I’m puzzled.
Response from developer
Hello Hawkman, We are sorry for the inconvenience. Please send an email to support@grilleye.com Our engineers will help you to fix this. The GrillEye® Team
Waste of money
Don’t waste you’re money
Wonkie
Same problems.
Unstable and alarms show on phone days after cooking is done. I have started using the app with notification turned off.
Would not purchase again.
Latest updates have vastly improved app
Successfully completed 8 hour pork shoulder slow cook yesterday with no wifi dropouts.
Very happy to improve my app ratings.
Response from developer
Hello Bt1234786, We apologize for any issue you have had but everything is fixed now! Please update your device to the latest firmware and your problem will be solved. - [x] Please go to GrillEye PRo app - Settings - Check Update - Update. - [x] Upon updating firmware, if it is not connected after 4-5 seconds to the cloud , power off / on the device. If this does not work as well, they bring your device close to GrillEye and do the following: - [x] Please go to GrillEye Pro Settings, and press the trash bin icon on the top right corner. - [x] Go to GrillEye Pro Settings - WiFi - Install your WiFi network again. - [x] Quit the app, power off your device, power it on and re open the app. If for some reason while trying to update your firmware you are getting a network error, please do the following: - [x] On your smartphone activate personal hot spot. - [x] After enabling the personal hot spot , open the GrillEye Pro app and change the wifi network using the hot spot WiFi network. - [x] Update your firmware until your reach 1.131. - [x] Then add your normal WiFI network to the GrillEye Pro settings, quit and re open the app and you should be connected. - [x] NOTE: Before any update, make sure your device is fully charged. If you keep having issues, please send an email to support@grilleye.com. If your issue is solved, please update your review. The GrillEye® Team
Graphs still buggy.
Disappointed
The device shows BT and 5 WiFi bars and my phone shows full bars, BUT once the device looses WiFi connection, and it religiously does, it can’t pick up any WiFi signals even though the phone I use the app on has full bars. I finally bought a WiFi extender which is 12 feet away from the device, and the device itself shows 4 bars, but the app still can’t find ANY WiFi signals for me to connect to.
I’ve tried deleting and reinstalling the app several times, but I am always seriously frustrated every time I use it. The only reason it even gets one star is it is the only device I found that reads 8 probes. Otherwise, I can’t wait for something better to come out.
Response from developer
Hello Dear Grilleye Client, We are sorry for the inconvenience. Please send an email to support@grilleye.com Our engineers will help you to fix this. The GrillEye® Team
Disappointing
Response from developer
Hello Dear Grilleye Client, We are sorry for the inconvenience. Please send an email to support@grilleye.com Our engineers will help you to fix this. The GrillEye® Team
Garbage app DO NOT BUY THIS GEAR
Update: I also got an email from this company offering a “free” replacement. I didn’t take them up on the offer.
I mean. Look at the other low rated reviews.
The app is at best an example of how not to make an iOS app, what with its janky UI that clearly indicates this is indeed lowest bidder shovelware.
Beyond that, it doesn’t even do its basic tasks at all. Constant disconnects, firmware updates that makes basic functionality stop working. Alarms and notifications that just spam you constantly.
And of course the company in question is nowhere to be seen. They just show up here with copypasta from their equally useless website, essentially punishing you for buying their product.
Spend the money and buy some thermoworks gear or the maverick. If you’ve just bought it, return it.
From the hardware to the app to the company, it’s junk all the way through.
Response from developer
Hello tmtrains, We truly apologise for any inconvenience caused. With cases like yours we have experienced the downside of being a pioneer that paves the way in fields that no one has dared charting before. Nevertheless, we have been working quietly all this time and made sure our latest firmware update offers the true GrillEye experience. So, we would be honoured if you accepted testing it in a new device and share your impressions with the rest of our community. We are absolutely certain that you will be more than compensated. Please reach over to us at support@grillleye.com including your purchase receipt, for typical validation purposes, and we’ll guide you further. Looking forward for your response.
Shows promise, execution fails badly.
App works well, so does the WiFi. Custom temp set points and editing is good.
Graphs don’t work, and will sometimes crash the app.
