GrillEye PRO User Reviews

G & C IMPORTS EXPORTS GENERAL COMMERCE LTD

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Needs work

Keep in mind that I have only used this for one brisket cook, so I am new to the app. First thing I noticed on my iPad was that unless the app was actually open, I did not get any of the alarm notifications. I think that I have everything set up on the iPad correctly for notifications. Also I noticed that the graph would not load, but for this cook, that didn’t really matter. Keeping hopeful that things will improve.
I believe it’s only fair to the company to let them know about issues and give them a chance to make it happen. Keep in mind they are making this device work on multiple platforms and devices.

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clhaggett71

5 years ago

Response from developer

Hello, Thanks for your valuable feedback. Kindly note that we do not have an iPad dedicated app, thus it is running in compatibility mode. Further more we have tested the app in an iPad and while the iPad is in sleep mode we are receiving a push notification approximately 10 seconds after the alarm takes place. Please update your device's firmware to version 1.131. Please go to GrillEye Pro app - Settings - Check Update - Update. Upon updating firmware, if it is not connected after 4-5 seconds to the cloud , power off / on the device. If for some reason while trying to update your firmware you are getting a network error, please do the following: - [x] On your smartphone activate personal hot spot. - [x] After enabling the personal hot spot , open the GrillEye Pro app and change the wifi network using the hot spot WiFi network. - [x] Update your firmware until your reach 1.131. - [x] Then add your normal WiFI network to the GrillEye Pro settings, quit and re open the app and you should be connected. - [x] NOTE: Before any update, make sure your device is fully charged. If you keep having issues, please send an email to support@grilleye.com. If your issue is solved, please update your review. The GrillEye Team

Terrible

I’ve used this a couple times and it worked ok. Now when I try to use it the app says no probes connected even though I have 3 probes. Poor design and I won’t be using this product.

Since there is no way to reply to the developer on here. I uninstalled the app, and reinstalled and it still didn’t work. I have thrown it out and will not be using anymore if their products.

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lwlarson

5 years ago

Great but won’t switch to WiFi when BT our of range

I love it so far compared to what I was using but I’m still not getting all the benefits - the biggest miss so far is it jot using WiFi and alerting me no matter where I’m at in the house.

I had to disable the device alert because if I lost Bluetooth connection it goes nuts. I know I setup WiFi but it doesn’t seem to switch. I have great WiFi so no excuse for bad connection - honestly I would rather being able to disable Bluetooth altogether.

Can get 4 or 5 stars when this is resolved.

Update: I contact support and afternoon a series of steps it was working properly. Thank you!

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wendland99

5 years ago

Great first impression

I have had this thing for awhile, but lost it in a move. It’s at least a year old if not two. I think the starting firmware was 1.115 and I’m on latest now, 1.124(?) or something like that.

1. I expected update issues being so old, there were none. In fact, i did multiple updates in succession to get to latest. Zero issues.
2. App looks awesome. You can even export your temp data. That’s unexpected, but really cool. I’ll definitely use that.
3. I have not cooked with it yet, but I anticipate it will be great.

Thanks!

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Sneaky Wombat

5 years ago

Great probes, terrible software

I have had this for a few months now. As long as I constantly check the app manually I can get the current temp of the meat. Graphing only works for the first few minutes of a smoke, then just loads when I try to go to the screen. Notifications don’t work most of the time, and has started sending notifications after the device is off. I grilled 2 days ago, and the notifications started coming through at 4 am this morning. I got 10 of them before I got up and disabled notifications on the device.

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Brutebigs

5 years ago

Response from developer

Hello , Please update your device to the latest firmware and your problem will be solved. - [x] Please go to GrillEye PRo app - Settings - Check Update - Update. - [x] Upon updating firmware, if it is not connected after 4-5 seconds to the cloud , power off / on the device. If this does not work as well, they bring your device close to GrillEye and do the following: - [x] Please go to GrillEye Pro Settings, and press the trash bin icon on the top right corner. - [x] Go to GrillEye Pro Settings - WiFi - Install your WiFi network again. - [x] Quit the app, power off your device, power it on and re open the app. If for some reason while trying to update your firmware you are getting a network error, please do the following: - [x] On your smartphone activate personal hot spot. - [x] After enabling the personal hot spot , open the GrillEye Pro app and change the wifi network using the hot spot WiFi network. - [x] Update your firmware until your reach 1.131. - [x] Then add your normal WiFI network to the GrillEye Pro settings, quit and re open the app and you should be connected. - [x] NOTE: Before any update, make sure your device is fully charged. Please update your review if your issue is fixed The GrillEye Support Team

Excellent

After a couple firmware updates it seems this system is really working well.

joshbach

5 years ago

They’ve really improved!

Read a lot of bad reviews about the GrillEye pro plus along with the glitchy app. Saw this on sale though and thought it was worth a shot at the lowered price. Glad I did! Still a little frustrating getting started, but now everything works and it’s magical! I monitored my last 12 hour smoke away from my house, so the new cloud update works. Product held a strong connection the entire time. Alarms with temp thresholds are great. Graphs are helpful, but could use some more upgrades. Probes were accurate. Here are a few things to note in regards to unboxing: updating the firmware gives an error unless you hotspot from your phone and then update (not sure why, but that is the workaround). Then it wouldn’t connect to the cloud right away. Reboot the unit and fully exit the app a time or two and then give it 10 minutes to connect to the cloud for the first time. After that, I never had to wait for anything again. Then, the graphs. If they fail to load or you are starting a new grill session, reset the graph data in settings and that fixes it. I hope they keep perfecting this bc it’s a great way to grill without breaking the bank for remote monitoring!

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Nichoeloe

5 years ago

Response from developer

Thank you so much for your valuable feedback. The GrillEye® Team

Great if it worked

This thing drives me nuts. When it works it’s great but that’s about 1 in 10 times .... I’ve got an iPhone xs, great WiFi, follow the instructions and it just does not work .... don’t buy this product it’ll drive you mad!

Jwrbz

5 years ago

Response from developer

Great device please don’t give up

The GrillEye is the best concept of a wireless thermometer of any. I really like the graphs and the remote cloud access. The app has some bugs to work out. If you (the developers) keep working on the bugs I will continue to promote your product. Nice work and please don’t give up.

jebbm

5 years ago

The GrillEye Pro is great.... The App - Not so much

The GrillEye Pro is fantastic - their app on the other hand needs major development.

1) Almost every time I have to use the combination I have to uninstall and reinstall the app. Not a huge deal except you lose all your presents for temps/settings and notification preferences

2) This morning the app keeps notifying me that I have a probe that is below temp, but my unit is not even on. Started at 6:00 am and goes just about every minute. I have uninstalled the app until I have heard this is fixed.

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Awesomedude54258