BroadSoft UC User Reviews

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Leave a Review BroadSoft UC
  • Needs some customization

    I use this mostly with good WiFi and it does make and receive calls. Would be excellent if I could pick my Home Screen from the available options. Kinda painful to always open to messages screen, select dial pad from the menu screen, make a call and return to the message screen upon disconnect. Every call shouldn’t need menu plus dial pad taps to initiate. Just leave me where I was or let me pick my Home Screen.
    Thanks
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  • Does its job!

    This app does what it needs to do, it makes calls easily and as long as you have decent connection you should be good to go. I use it on an iPhone 11 with mobile data and I haven’t had any issues, except for not being able to keep the call on speaker for the whole duration of the call. Other than that, it’s great and very useful when working from home!
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  • Not worth it

    We were given this service thru CSpire for our business. It does not work. Calls are missed, dropped, and it is constantly signing you out, then you face difficulties signing back in. I’m the meanwhile you loose business. This will put the little guy out of business. Many times, the solutions CApire offer do not work, either. Find someone else!
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  • Stopped working and now won’t login

    When I first installed this on my iPhone XS, it worked fine. I could check messages directly on the app and call people back from the VoIP number. I found it very useful during these work from home times. After a few months, however, it abruptly logged me out.

    Since then, I have been unable to use the app. I followed the same instructions as I did initially to re-login. Frustratingly, all I receive is an error message. Compounding my frustration is the inconsistency. The same credentials work just fine on my desktop app. Try as I might, I cannot get it to resume functionality on my iPhone. Very frustrating.
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  • Not user friendly and unstable

    Too bad my company chose to use this. The concept would be great but it only works a portion of the time. The login screen has a bright white background with pale blue font on tiny characters which makes it nearly impossible to see when you’re trying to login. They should not let novices develop apps like this
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  • Works fine

    I was worried after reading all the terrible reviews. But, the app seems to work fine for me. iPhone 13 Pro running latest iOS
  • When is this going to get sorted

    This has to be the worst app ever.
  • Not good!

    This app is terrible. The calls continuously drop and sometimes the other end user cannot hear me. It’s super annoying and embarrassing to have a call dropped in the middle of a conversation with a customer. I’m not sure why my employer chose this app for us to use because it truly is a disappointment.
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  • Can’t make calls through voip. iPhone 12 Pro

    Can’t recieve calls through the app. Cannot call out from the app.
  • ALL the bad reviews are accurate

    I have had all the bad issues referenced in the reviews and agree it is the worst app made. It certainly does not work properly and the support advises they can’t help if it’s network issues. I started strictly using LTE and it still has issues. I cannot transfer ANY calls and most drop. If our VoIP provider doesn’t have any other options, we will cancel our service and try another route. I have no idea how people are rating this app more than one or no stars.
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