Leave a Review BroadSoft UC
AWFUL App!!!
We switched VOIP providers and are now required to use this app on mobile devices. This app is AWFUL!!! Will not even let us log in half the time and is very limited in its capabilities compared to our previous providers app even when it is working. There has to be a better option than this app.Dog Doctoe
Terrible
Can’t even login on iOS 14.2joetauke
Terrible!!
This has to be one of the worst business apps ever made. It’s constantly losing functionality in that I cannot access voicemail or even the dial pad, as if those buttons don’t work. I have uninstalled it and reinstalled it several times, only to have it work one time and then lose functionality again. Often it does not ring properly and goes to voicemail almost immediately. If I pick up the call on another device it continues ringing on my phone.Show less03nbar
Not good
Rings late. Keeps ringing after someone else answers the call. Drops calls. Sometimes starts randomly playing voicemails.Jason Millard
Frustrating at best!
I have been using this app since March. 1) It doesn’t ring simultaneously to the desk phone. Typically, incoming calls ring 2x before the app starts ringing. 2) There’s a lag time between when I answer and when the caller can hear me. 3) It’s awkward to transfer calls for two reasons: it’s cumbersome to find the transferee and the caller can still hear everything you do while you are making the transfer. 4) When calls are answered on another device, they continue to ring on the phone app. This is a fairly recent, but extremely intolerable problem. Oftentimes this ends after ~4 unnecessary rings on the app, but (and I kid you not about this!) yesterday it rang a good 5 minutes on the app after a call had been answered and completed on another device. When you are working remotely you can’t tell that this is a “dead” call so it ends up being a distraction and waste of time to deal with it.Show lessSL Junky
Constant dropped calls
This app is horrible. Around 50% of my calls drop either mid transfer or within the first 15 seconds. Or they ring only once and say “missed call” I know it’s not my phone or service because I make hour long personal calls daily. Would never recommend this app.frustrating work experience
Rubbish
Put simply it doesn’t work. We had a great system and then our it provider switched us over to this three weeks ago. After many hours of it trying to fix, it still won’t ring on my iPhone and when I try to answer it on my laptop it it either cancels they call or no one can hear anyone. A one star rating is generous.Show lessJohn A F
Terrible
Do not choose this app for your business. Calls drop, it constantly is crashing.nickig13
50% great, 50% useless
Like another reviewer has mentioned, it works half of the time, but crashes or fails or has issues the rest of the time. Not reliable.18472£mavis
Awful
Call degradation, dropped calls, horrible UI, lost settings, you name it and this app will screw it up. Cisco should do better.@robsparks
