Great health option!
I never ever write reviews.... Galileos team of doctors have helped me immensely. Anytime I had an issue they were always open to referring me to a specialist or help with pain. They gave me suggestions about the best treatment plan for me. I will say that sometimes there response time can be a few hours. But sometimes they respond right away and have other patients to assist! I would choose Galileo over any medical site or doctor! I will never choose another secondary health provider. These doctors are great!
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Response from developer
Trooves, thank you for trusting us with your health and allowing us to care for you. We really appreciate your taking the time to leave a review. It means so much to hear feedback like this from patients like you. We look forward to continuing your care!
Everyone Deserves This Care!!!
Galileo is the the best system of medical care I’ve ever received. The medical professionals I need are as close as my phone, 24/7. No co-pay, and these docs work on the weekend and go with you on vacation. Every specialist they have found for me has been top-notch. If you can text and upload a photo, you will be delighted with Galileo. Try it and you’ll be converted to an accessibility to medical advice that you won’t want to lose.
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Response from developer
We love hearing feedback like this, @mdavis38! Thank you for taking the time to share your experience. It makes our team's day. We look forward to continuing to care for you!
Breaking down the old model of healthcare
This service is really fantastic. They can order any lab work you want prescribe most prescriptions and it’s so helpful having someone to ask about your medical conditions right at your fingertips. They are always very fast in responding. Conversations don’t feel rushed like at the normal doctor. You never have to worry about forgetting to ask something.
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Not like other online providers.
Very intermittent assistance, and little depth. I have used a handful of other healthcare providers and this one does not touch the surface of the same type of service. I switched jobs late last year and this service was promoted, so I figured I would try it out. Absolutely not worth it.
When you do get help, it’s very run around texts that ask you the same question in different formats no matter how thorough you are. It’s a waste of time, effort, and absolutely a waste of money.
I’ve emailed their customer support to say the same. Wish I could get my money back.
When you do get help, it’s very run around texts that ask you the same question in different formats no matter how thorough you are. It’s a waste of time, effort, and absolutely a waste of money.
I’ve emailed their customer support to say the same. Wish I could get my money back.
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The best primary care doctors
I have been a client of Galileo’s for a little over a year and they never fail to impress me with their depth of clinical knowledge and over-eagerness to seek out answers for any other questions they or I may have. It would be great if they had a team of mental health specialists, but I think that’s all coming to fruition here shortly. Galileo is timely. Accurate. Straight-forward and understandable.
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Run, far away
I you have a condition needing specialist treatment, do not choose this insurance. Over 10 doctors i have been referred to from these people and ALL of them are either not in practice anymore or no longer with the location they refer you too. They take soooo long to respond, this is the most unprofessional way of providing healthcare. United and Galileo have really let me down. Do yourself a favor and DO NOT go with united insurance through the government bought plans, avoid the endless headache you will be paying for.
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Incompetent
After trying this app for over a month it has been a grueling circle of back-and-forth between specialists and as they call them selfs “personal care provider.” Every time I think I might actually get help I am denied do to information that is needed. They don’t actually know what is needed to see any specialist. They will refer you but before that happens the specialist will need information or extra consultation. Galileo for some reason doesn’t plan ahead for that. So you as the “doctors” patient has to go back and tell them. This has caused nothing but delays and miscommunication.
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Oh how I miss my doctor
The medical professionals I’ve interacted with have taken between 12 to 24 hours to respond to your inquiry. When they respond, there’s no name attached, effectively making your medical provider anonymous. Usually, this wouldn’t be much of a problem. However, most consultations require several messages back and forth until your medication/testing/procedure is recommended, if it’s approved at all. This means routine health problems become a multi-day or week-long saga of frustration.
When I call my bank or my insurance company, I really don’t like how long they keep me on hold. This app-based medicine effectively places you on hold, for 12 hours at a time, between every message you send about the health concerns you’d very much like to resolve.
When I call my bank or my insurance company, I really don’t like how long they keep me on hold. This app-based medicine effectively places you on hold, for 12 hours at a time, between every message you send about the health concerns you’d very much like to resolve.
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Response from developer
Hi there - thank you for taking the time to share your experience and feedback. We wanted to address some of the issues you mentioned in your review that may improve your experience. Re: identifying a provider, when providers respond in the chat, you can tap the G logo to see the team behind your care. Because we use a collaborative care model, you'll most likely speak with multiple providers. Tapping on a name takes you to a provider's profile, so you can see their training, specialties, and more. Re: consultations requiring back-and-forth, your frustration about the wait time makes sense. We've noted your feedback and will use it to improve the intake process. Have you turned on notifications? Faster responses to providers usually improves the response time on the patient's end. If you have any additional feedback, or would like to speak further about these issues, please email us at support@galileo.io.
Canceling this membership
It took six hours to get anything definitive from these people. Each message took an average of 30 minutes to get an answer with an additional question asked and then ANOTHER 30 minutes for a follow up. This was easily the most frustrating chat conversation that I’ve ever had. I gave up and went to Doctor on Demand and got results in 10 minutes! Totally unacceptable that we’re expected to tolerate this under the guise of low prices. You truly get what you pay for. DON’T BELIEVE THESE POSITIVE REVIEWS!
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I seriously love these people
This app is an incredible deal. Last time I checked it was $59 for a year, no insurance required. That is a small price to pay for having 24/7 access to actual doctors who you can consult about whatever might be bothering you. As a hypochondriac who’s also been dealing with a fair amount of health issues recently, I am constantly messaging them — and they are always exceptionally kind and thoroughly professional. They take my concerns seriously and work with me to find a solution. They are more than happy to prescribe medication if possible, which is extremely convenient since I have severe anxiety over doctors offices (and getting an appointment can be difficult and stressful). I can’t recommend Galileo enough. Thank you for dealing with me always getting anxious about my body!!!
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