So much potential
This app could be amazing if it worked. I have followed instructions from the development team several times for the app to work as intended. It was a fail each time and I am now unable to use remote lock for anything, which is a huge inconvenience.
Response from developer
Thanks for your feedback. We're sorry you're having issues with the remote unlock functionality. Make sure that you have a good cell/wifi strength and if it's still not working, please email us at kr-help@kastle.com so we can help you troubleshoot.
Works 70% of the time
I have to use it for the hotel I’m in. It’s flaky. Half the time it won’t work with the front door or the elevator. I’ve gotten stranded. Get a Fob from your hotel. Don’t rely on this. I’m on a current iPhone. Same thing with my friend’s android
No visitor option
It claims there’s a visitor option but does not provide any way to access it.
Broken
App keeps resetting and is slow
once it works its alright
but wish there was an apple watch app as well
Still a Joke
How can this company let this go on for this long. The failure rate of this app is unbelievable. It’ll never work the first time you open the app, and heaven forbid you leave the app open and try to use it again without shutting it down and reopening first. I still have to “permanently dismiss” reminders every time the app is opened. This company should be embarrassed, it’s not like this is cutting edge technology that’s difficult to master. I guess they just don’t care, once they sell this junk to businesses, who cares if it’s usable.
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Response from developer
We're sorry that you're still having trouble with this app. Please email us at KR-Help@kastle.com or contact us through the in-app help menu so we can figure out why your app is not working.
Doesn't work
Still can't use the app to get into my room
Always problems with this app
Hate this app
Unable to open Door
After the update I have been unable to open my unit door. I have tried to reach out to support through the app several times and nothing. I uninstalled and installed several times and it still doesn’t work. They probably should have left it now it was if the access is limited.
Response from developer
We’re sorry you’re having trouble with the KastleResident app. Please email us directly at KR-Help@kastle.com and we can help figure out the issue.
Not good
In consistent and does not work and function well all the time.
