Leave a Review KastleResident
Update Needed for Update
After new update I’ve been unable to open my unit door. It finds my door but my door does not unlock from the message sent from the reader. I have sent a message to the help team but have not yet received a response. The hands free option also does not seem to work very well as I still have to go in the app to unlock doors even with the app running in the background.Show lessjulia1996
Developer Response
We’re sorry you’re having trouble with the app. So that we can best assist you and troubleshoot your specific situation, please contact us through the “Help” link in the app. You can find that by clicking on the “person” icon in the top right of the home screen and then going to the Help & Support link. We look forward to helping you.No Apple Watch support
Please add support for Apple Watch. The whole point of having remote access to doors is if you go to pool or gym, you don't usually take your phone.Azzatey
Developer Response
Thanks for your feedback! An Apple watch version is on our roadmap.Apple Wallet???
Sometime, the app will not detect the door or detect wrong door that I'm trying to enter. I struggled to access the door at the gargae trying to get home. but I was stuck becasue the app couldn't detect the door or detected the wrong door. I had no service to ask for help.
Also, when this will allow me to unlock the door using Apple Wallet. I need a Apple Wallet so i can open the door without requiring the app to detect the door first to open. Also, Everytime I placed my phone that card/mob/bluetooth reader, my phone will prompt to Apple Wallet thinking I'm about to pay for something and cancelled the kastle app detecting the door.
Kastle announced they will be working with Apple to add Apple Wallet on June 8th, 2021 on twitter. Are we there yet?Show lessimtried
Remote access does not work
I haven’t been unable to use my remote access to let up my guest. I’ve had this issue for two months now and no one got back to me.21kee
Developer Response
We’re sorry you’re having trouble with remote unlock. So that we can best assist you and troubleshoot your specific situation, please contact us through the “Help” link in the app. You can find that by clicking on the “person” icon in the top right of the home screen and then going to the Help & Support link. We look forward to helping you.Permanently Dismiss
One of these iOS that should be forbidden because of poor App & Coding design. Why is there a „Permanently Dismiss Reminder“ which never works!Snake16547
Really bad
So the bad designed App ask for how you wanna remind about the Location permission settings and there is a option to „Permanently Dismiss Reminders“ which never works.
So what is this? A data location gathering app?anne16547
So much potential
This app could be amazing if it worked. I have followed instructions from the development team several times for the app to work as intended. It was a fail each time and I am now unable to use remote lock for anything, which is a huge inconvenience.S_H_1981
Developer Response
Thanks for your feedback. We're sorry you're having issues with the remote unlock functionality. Make sure that you have a good cell/wifi strength and if it's still not working, please email us at kr-help@kastle.com so we can help you troubleshoot.Works 70% of the time
I have to use it for the hotel I’m in. It’s flaky. Half the time it won’t work with the front door or the elevator. I’ve gotten stranded. Get a Fob from your hotel. Don’t rely on this. I’m on a current iPhone. Same thing with my friend’s androidKCDillon
No visitor option
It claims there’s a visitor option but does not provide any way to access it.Mack B. 33
Broken
App keeps resetting and is slowwhyareweusingnicknames
