KastleResident User Reviews

Kastle Systems, LLC

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Cant paste a phone number?

Why can’t I paste the phone number to add in a new guest? Or better yet look them up in my phonebook. Apparently I have to manually type in the phone number of someone I want to add.

Annoyster user

a year ago

What a joke of an app!

Unfortunately my apartment is using this app. Apparently only the main person on the lease can use the app. If my husband wants to use it he has to use MY information (which then unregisters app from my device) then when I want to go to the gym I have to unregister the app from HIS phone. Like WHAT?!?!?

Is this for real?!?

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Pass this up!!

2 years ago

Response from developer

Thank you for your feedback. All unit occupants should be able to use the app from their own devices. Please talk to your property management office and have them add you in the system as an occupant or co-leaseholder. Once you have an account in the system, you should be able to register for the app.

Barely works

Very unstable. Doesn’t unlock doors even when standing right in front of it. Sending QR codes is also inconvenient as one needs to have first and last name. Also not possible
to cut and paste a phone number from address book/text message, you have to flip back and forth to consult number and rewrite, but flipping to a new app sometimes wipes the partially filled out field so you have to memorize the entire number.

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bilingualcanadien

2 years ago

Response from developer

Thanks for your feedback. Our development team will look into the issue that you reported. If you need help unlocking a door, please contact us directly through the help function in the app so we can troubleshoot your issue more specifically.

Reminders Will Not Tturn OFF

Every time I open the app it asked me if I want to change my settings. I slept “Not Now” and then I select “Permanently Dismiss Reminders.” Yet it keeps asking me every time I open the app AGAIN if I want to change settings. Ugh! Please fix this bug.

Drew OfDC

2 years ago

Response from developer

Thanks for letting us know about this issue. We'll have our development team look into it.

Location Setting Popup Bug

I keep my phone in low power mode in order to have it last all day, so I’m fine manually opening the app to open a door. I’ve selected the permanently dismiss reminder regarding allowing access while not using the app every time I have opened the app, and find I have to go through two rounds of notifications in order to dismiss the notifications (that I have now permanently dismissed multiple times), in order to manually open the door.

Why offer the option to only let the app use location while using if I’m going to be bombarded with notifications that I have “permanently” dismissed??? Please fix this bug!

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glamjam1234

2 years ago

Still bad. Is there even a customer service team?

The app is still unstable. Will work for a few weeks and then decide it wants to stop working. You can email help if you like, but I doubt they will respond. How can this company let this go on like this. Not sure how they sell this to clients when they know it’s unstable.

philpull

2 years ago

Response from developer

We’re sorry you’re having trouble with the app. We just released an update, which should fix some of the previous instability. Please update your app and if you need additional help, please contact us through the “Help” link in the app so we can troubleshoot your specific issue.

New install

My apartment building just got Kastle after having absolutely no security. It’s already come in handy for opening the garage gate when I forgot my opener. Any chance we will get Siri Shortcuts to open the gate by voice when driving up?

B92123

2 years ago

Response from developer

Thanks for the review--we're glad you're enjoying the app! We'll pass your suggestion on to our product team.

Can’t lock my front door

It would be nice to be able to lock my door with this …not just open it…

Boowopwop

2 years ago

Worst App EVER

Literally does NOT work and the support team doesn’t respond and then lies that they “never received your request”. This is even after forwarding the request they didn’t respond to. I wish there was an option to give ZERO stars bc one is too generous.

Review412

2 years ago

App breaks - you must take your FOB

The primary purpose of this app is to enable you to use it as a substitute for your fob. However, you must always carry your fob, because the app unexpectedly signs you out. To re-enter, there is no login, the app claims you must enter a pin sent to your email in 15 minutes, but the pin never appears, in your inbox, junk, or anywhere else. so in fact, you are left locked out of your building without a fob and without a functioning app. So, therefore, for an app that aims to replace your fob, you must always carry your fob. Utterly useless. This accounts for the overall rating of two stars. Frankly it should be one star.

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DPDELL

2 years ago

Response from developer

Thanks for your feedback. We're sorry you're having issues with the app. Please email us at kr-help@kastle.com so we can help troubleshoot your issue.