Leave a Review KastleResident
Location Setting Popup Bug
I keep my phone in low power mode in order to have it last all day, so I’m fine manually opening the app to open a door. I’ve selected the permanently dismiss reminder regarding allowing access while not using the app every time I have opened the app, and find I have to go through two rounds of notifications in order to dismiss the notifications (that I have now permanently dismissed multiple times), in order to manually open the door.
Why offer the option to only let the app use location while using if I’m going to be bombarded with notifications that I have “permanently” dismissed??? Please fix this bug!Show lessglamjam1234
Still bad. Is there even a customer service team?
The app is still unstable. Will work for a few weeks and then decide it wants to stop working. You can email help if you like, but I doubt they will respond. How can this company let this go on like this. Not sure how they sell this to clients when they know it’s unstable.philpull
Developer Response
We’re sorry you’re having trouble with the app. We just released an update, which should fix some of the previous instability. Please update your app and if you need additional help, please contact us through the “Help” link in the app so we can troubleshoot your specific issue.New install
My apartment building just got Kastle after having absolutely no security. It’s already come in handy for opening the garage gate when I forgot my opener. Any chance we will get Siri Shortcuts to open the gate by voice when driving up?B92123
Developer Response
Thanks for the review--we're glad you're enjoying the app! We'll pass your suggestion on to our product team.Can’t lock my front door
It would be nice to be able to lock my door with this …not just open it…Boowopwop
Worst App EVER
Literally does NOT work and the support team doesn’t respond and then lies that they “never received your request”. This is even after forwarding the request they didn’t respond to. I wish there was an option to give ZERO stars bc one is too generous.Review412
App breaks - you must take your FOB
The primary purpose of this app is to enable you to use it as a substitute for your fob. However, you must always carry your fob, because the app unexpectedly signs you out. To re-enter, there is no login, the app claims you must enter a pin sent to your email in 15 minutes, but the pin never appears, in your inbox, junk, or anywhere else. so in fact, you are left locked out of your building without a fob and without a functioning app. So, therefore, for an app that aims to replace your fob, you must always carry your fob. Utterly useless. This accounts for the overall rating of two stars. Frankly it should be one star.Show lessDPDELL
Developer Response
Thanks for your feedback. We're sorry you're having issues with the app. Please email us at kr-help@kastle.com so we can help troubleshoot your issue.Can’t use the app
Every time I open the app, it just flashbackMlevd
Too inconvenient
This app is one of the most inconvenient apps I’ve ever used. Firstly, the email I enrolled with for some odd reason the app didn’t allow me log in. Then I had to call to change my email, just for the pin I was meant to receive to never get sent to my email. Terrible appTafe23
Developer Response
We’re sorry you’re having trouble with the app. It sounds like you were able able to register, but if you need additional help, please contact us through the “Help” link in the app (this will allow us to troubleshoot your specific issue). You can find the help link by clicking on the “person” icon in the top right of the home screen and then going to the Help & Support section. We look forward to helping you.This App and their support is a disaster
Silver Towers in NYC just installed this vendor's product and it has been an absolute nightmare since Day1. App malfunctions, it's slow, registering process is cumbersome ... it goes on and on and on...Deep78_NYC
Unstable system
Zero star for this appNana Klava
