Good Company, bad App
This app doesn’t provide me with anything I can’t get from going straight to the website or doing a basic google search. The only things available in the app are a store locator, service guide, and coupons. I was excited to download the app hoping I would be able to link it to previous service records or at minimum being able to save service records going forward. I was hoping it would add to the overall customer experience but with its limited offerings I don’t want to waste the space on my phone.
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App Is Useless
I usually use Jiffy Lube but decided to try Valvoline. I loaded the app and it doesn’t appear that I can make a reservation. So, like Jiffy Lube, it’s first come first serve. However the nice thing is that I can see the estimated wait time before going. I see that every Valvoline dealer in the area is showing 0-10 mins. I decide to head that way which is only 10 minutes away. There is a massive line that would easily surpass one hour and maybe float into two hours. I begin to wonder how the time blew up from 0-10 mins all the way to 1+hrs within a ten minute window. I reload the app. Still shows 0-10 mins. I refresh and reload. Still shows 0-10 mins. I decide to abandon the idea of an oil change for now and the app still shows 0-10 mins for all locations.
My guess is it either 1) never changes and simply reads 0-10 mins all the time or 2) it is manually updated at the dealer level (vs automated algorithm and AI) and so it is dependent upon the dealer to count cars in line. Either way, that’s a joke.
My guess is it either 1) never changes and simply reads 0-10 mins all the time or 2) it is manually updated at the dealer level (vs automated algorithm and AI) and so it is dependent upon the dealer to count cars in line. Either way, that’s a joke.
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Beware of giving information
I try my best to keep my information secure. However, upon registering for this app — I have been met with a hoard of spam/scam emails. This is the only app I registered my email address for in the last couple of weeks. So if it walks like a duck, talks like a duck, and looks like a duck, it’s a probably a duck. I would encourage users to use throwaway email addresses when registering for this app. One additional star as the app itself is not bad. Minus three stars for blatantly selling my information to unverified third party services.
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