Leave a Review Squarespace
It is still not valid that you could do everything with the app like on the browser
This app is good but it becomes a frustrating experience when it could not do what is available via a web browser. Your iPad alone will not do, your Mac is required to properly edit or manage your site. After setting my website on a Mac, I still could not use the app to conveniently manage images, captions, properly manage posts and edit posts. I have to have my Mac. Also WHY does a carriage return creates a double carriage return? Is this something that is different for each temple? But I doubt that because I have tried other templates and they did the same thing. Please, it has been some years now, and we would REALLY, REALLY, REALLY appreciate it if you would make your app on par with the features via a web browser. This will make your claim valid when you say we can do everything on the app.
Reply to Squarespace: thank you, but Squarespace is assuming that everyone knows an Enter key is synonymous with a Return key; and since Squarespace is promoting its mobile app to manage Squarespace websites, this assumption is problematic because a keyboard on a touchscreen behaves differently than a hardware keyboard — the shift-return (shift-enter) does not generate a “soft return”. What is obvious to Squarespace is not necessarily obvious to its users.Show lessdanchow
Developer Response
We appreciate your feedback. As far as returns, when you start a new line of text by pressing "enter" on your keyboard, this renders a "hard return," which is a double-spaced line break. If you'd prefer a single-spaced line break, you can use a "soft return" by pressing the Shift + Enter keys together. This will start a new line immediately under the previous one.Glitchy and fails to update properly
While I love the Squarespace web design on the desktop or laptop, I had a terrible experience with the app. No matter how many times I updated my website through my computer and double checked that it was updated on the mobile version, the app would never take my new updates. It would only reflect updated items. It would not show me the desktop preview through the app and kept crashing or giving me an error screen whenever I tried. Many times the app would suddenly refresh itself back to my home screen home page preview in the middle of me previewing a different page. Several times the app crashed in the middle of my edits and did not save my changes. I tried logging out and logging back in several times as well as re-downloading the app and I continued to have these problems. It was really disappointing, especially after seeing so many raving reviews from other app users.Show lessAceFace925
Developer Response
We're sorry to hear of the difficulties you’ve experienced while using our app. We would like to learn more about the issue you're facing so that we can better assist you. Could you please contact us directly so that we can look into this together? You can reach us at appreviews@squarespace.com.Adequate app but so limited
I totally understand that the iPhone and iPad apps will be limited compared to the desktop versions. However this app is so limited that it’s unable to do many things. It can’t add video to page , it can’t add LINKS to a page and moving items that are currently on the page isn’t intuitive drag and drop. I don’t have iPhone 15 or iPad Pro but this feels like it was made for iPhone 6 and iPad 2 because it’s so basic. Several years ago when I had a iPhone 8 I used the Squarespace app to do more. Now even semi recent tech can do stuff I could do in the past. I understand podcasting on the go on the mobile app is a bridge too far but excluding galleries, videos and linked pages is really disappointing. The app is stable and for it does it’s fine but it was better in the past and now it’s fundamentally limited. It’s ok but it should be fantastic. The previous “blog” app was more feature rich and that was discontinued years ago.Show lessadv2k169
Developer Response
Hi there. Thanks for this review and the feedback. While the Squarespace Blogging app was discontinued, the ability to edit blogs has moved to the Squarespace App, where you can access the built-in blog editor. If you need more help, please reach out to us through our support page here: support.squarespace.comApp cannot update product images
The Squarespace team insisted I stop using the browser version on my phone to edit my site and to download the app to use it to edit my Commerce site. Yet, the app can’t do the most very basic function of switching out a featured image for my product, which is exactly what I need to do for the dozens of products I sell monthly. Why not? Why push an app to customers when it cannot do a basic editing step? What is the point of having a featured image if it cannot be changed? Why is an image still featured, even if I delete it? I asked these question of the customer service via live chat and they don’t have an answer. I’m deleting the app as it is worthless to me as a small business owner when I cannot use to merely update product photos. Save your time and don’t download it if you want to be able to do editing on your phone.Show lesssiessel4
Developer Response
Thanks for the feedback. Our team would love to hear more about this request. If you have specific details about this, our support team can help.It’s mostly fine
I’m just so very tired of the glitchiness. I’m tired of having to jump between desktop and app because neither manages to accomplish all of what it should. I’m tired of having to force close the app because it froze yet again midway through editing. I don’t understand the reviews this site gets. Constantly adding frivolous features instead of making sure the current features actually work. The search bar on my website is hit or miss. I can search for a post and have it not come up at all, refresh, and there it is. And that’s if the website doesn’t freeze for having the audacity to use the search bar. I don’t need AI generated ads and Patreon knockoffs. I need my website to actually FUNCTION so people feel like they can trust my website with their personal financial information. Genuinely don’t recommend.Show lessRandomness night
Developer Response
We're sorry to hear about the trouble you've been having. If you've already opened an email ticket and you haven't received a response yet, we apologize for the delay. We're experiencing a higher than normal volume of requests, but a member of our team will reply as soon as possible. We also offer live chat for real time support (weekdays 4AM-8PM ET) at support.squarespace.com.What happened guys?!
Whoa. I’ve used Square Space previously and decided it was the best option to use again for creating a simple webpage for a festival I’ve been helping promote. I presumed editing would be swift and seamless between my phone and laptop as it had proved to be before, and that within an hour or two I would be able to produce and launch a beautiful website.
I’m utterly shocked at not only the lack of functionality to edit templates within the app, but the apparent lack of customer support! Since June the app has received poor reviews on the App Store and the developer responds to each of these by requesting the user send an email.
Squarespace, don’t waste your time telling me to email your tech team or whomever. Whoever you are responding to these reviews, please do YOUR job, and YOU send the appropriate people the information that we’ve all clearly shared here. Not only is your app broken, unresponsive, overpromising, and underdelivering, but it has already wasted enough of your users’ time. Maybe fix what is a widespread issue, release an update, and stop giving everyone the runaround.
I thought deciding between Squarespace and Wix was going to be a tough choice… so I guess I can thank you for making that part of my website development journey easy. Get it together!Show lessDesireeDynamite
What happened?
I’ve been with SS since 2015 and have mostly loved the creation experience, even more with the new 7.1 update and the ability to save sections (although manually moving all my blog posts and pages over was a doozy!)😵 and the app it self has improved over the years…. Until now.
As a busy solopreneur and mom of 2, I NEED to be able to make edits to my website off my phone.
When using the app, why do all of my pages appear blank?! Why can’t I edit the text?? (And yes, I’ve updated the app and these glitches are with the new update).
This should be a BASIC feature on this app. There are multiple other things, like not being able to change the size of the logo on mobile view, that are really annoying because I can’t always get to a computer when I’m nap trapped with my child. Or that the mobile view of every single page now needs be to edited because there huge gaps all over the pages when moving form desktop view. SS should default to making the mobile experience BETTER NOT WORSE both for creators and customers.
Also for someone who doesn’t use the commerce feature, is there an option to replace that button on the bottom with something that I would actually use?
Praying for some app fixes and updates SOON, would be happy to update my review if these issues are addressed.Show lessAnisa
Developer Response
Thanks for the feedback and sharing your experience with the app. Our team would love to hear more and also log your requests with the appropriate team. Please open a ticket to submit any additional feedback/suggestions to our support team at: support.squarespace.comStripe + inability to edit
I have to give SS 1-star for the time being. Here are my two main reasons:
1) they only connect with PayPal and Stripe for sales. PayPal is frustrating on their own but Stripe has been amazingly good for years UNTIL this month when Stripe decided my business wasn’t suitable for them (I’m selling prints of my photos and art. Nothing profane - just simple images). Stripe listed me as a banned business and now I cannot take credit cards. I have to switch to Shopify for this reason since SS only uses Stripe for billing. Shopify has many plugins that make it seamless and easy for taking cards.
2) you can’t edit text on the mobile app. This should be a no-brainer to fix but it’s been broken for months. See a typo on your site and want to fix it? You’ll need to wait until you get to a computer.
SS: please fix these issues! I’ve been with SS for 10 years but I’ll have to leave if these basic features can’t be resolved.Show lessMichael Donovan
Developer Response
Sorry to hear you are having trouble. Please contact our Customer Support team at appreviews@squarespace.com. We'd be happy to help as best we can. Let us know how this goes in an updated review.Want to give 5 stars BUT…UPDATE
When using the application to scan my orders in and searching for customers, it’s a real pain as when I type in a search I can literally type the name in and it won’t show anything unless I hit space or back up (very painful when you are in a hurry) so that’s one glitch and the second glitch that is really painful is (and this is as of recent)when I go to search for an order to scan it as it’s completed, I cannot click into the order to scan so that I have to funnel through hundreds of orders to find the order number and unfortunately this causes an issue when I have customers that I want to put their shipment together and they’ve ordered in with a gap like order 9700 and 9750 I may not know that there’s a sister order…. Please fix
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Stupid canned response - now 1 star - I didn’t have a suggestion- your last update is broken- how ridiculousShow lessmrcdb
Developer Response
Thanks for the feedback! We can share this with our development team. While we can't guarantee implementations, we would love to hear more suggestions. Please contact our Customer Support team at appreviews@squarespace.com. Thanks again for your input.Every update is terrible please just go back to the way it was
I cannot for the lifeeeee of me understand why I have no commerce tab with the new update when THAT IS ALL I USE THIS APP FOR !!! I can’t get anything done because navigating my orders via my laptop isn’t nearly as efficient… it’s wildly infuriating… the last time they updated, I could no longer see my clients email addresses without clicking into “resend verification” or some bs… hated it but finally got used to it but this is completely unacceptable… what’s worse is every time I contact them to see why this happened they give me the dumbest list of tasks as if I’m an idiot and haven’t tried to close the app and re-download it A MILLION TIMES !!!! The letdown is unbearable …Show lessthegypsyway
