Leave a Review Squarespace
Confusing design
Squarespace used to be pinnacle of cool and classy UI design, but the latest iteration of the app is a confusing departure. Headings are *tiny* and gray making them visually subdued and super easy to overlook when they should be standing out. Iconography is super generic and has no personality. Square-corner buttons are easy to mistake for plain text boxes (especially being so large compared to other text and UI) or don't look like buttons at all (why is some button text black and some blue?), graphs are hollow and not very useful (show me more useful, actionable data—more trends over time). Revenue section takes hours to update sometimes (how hard is it to sum all orders??). Commerce section is needlessly airy and open, especially the orders list. What I need is to get to information quickly, so a dense layout would be preferred. Currently I can only see only *5* orders at a time on an iPhone 14. (Though mini product images for each order are a nice addition, so keep those!)
I realize this is a tough task. This app does a lot all in one, and a black and white brand identity makes things especially challenging when it comes to UI/UX. Clearly some emphasis has been given to the site editing experience, which I definitely appreciate... but maybe less time spent on redesigns and more time iterating/improving what you already have, plus adding more useful features would be really nice!Show lessSean J.
Developer Response
Hey there, sorry to hear you are having trouble with the app. Please reach out to our Customer Support team at appreviews@squarespace.com. We would be happy to help as best we can. Please let us know how this goes in an updated review.A buggy, miserable app.
The only reason I currently use Squarespace is that I am too lazy to move to another platform. Otherwise, there is no reason to use this platform or this app. Endless price increases with no additional functionality. A buggy and unintuitive website and a horrendously buggy and unusable mobile app. And no attempt to provide even basic features, such as the ability to update a blog using third-party software.
Just now, I gave up trying to update my photography blog because it was impossible to access options for a photo once it was uploaded, and the reason I needed to access those options is because it was seemingly impossible to ADD A CAPTION TO THE PHOTO. Unbelievable. You people ought to be ashamed of yourselves for putting this out to the public and charging for it.Show lessbrightnoah
Hate it
Compared to Shopify this thing is easily ten times as hard for someone who’s not a web designer. I have to keep switching between my phone and a computer bypassing glitches messaging support getting incorrect answers back. Bought my url name back from Shopify and it literally created a trial of my url name and another website. So everything I’ve done upon creating the original site is gone on the other one. Tried merging the help center isn’t even helping. I highly highly HIGHLY regret purchasing this app. I’ve been working on my website for a week and still stuck. I’m so upset about wasting my money and my business not having a proper site for over a week.Show lesslancepantsface1
App is okay, platform needs work
App is okay. Slow to update with analytic info, but the real problem is with Squarespace itself, and I’m starting to realize why most website designers won’t use it.
I’ve had Squarespace for years and liked it okay. It seemed clunky and not super versatile in terms of formatting, but I made it work.
After the recent update they did (with subsequent price hike), many people, myself included, had errors on their site and were unable to edit pages. Customer support was a joke and told me to ask in the forum because they don’t know. On looking in the forum, it seemed to be a widespread issue, with everyone being told by Customer Service that they couldn’t help. No one is able to fix this problem and we’re left with sites we’ve spent hundreds of hours creating, paid for, and now can’t really use. Meanwhile, Squarespace is just shrugging their shoulders and leaving their customers to fix the mistake they’ve created.
Thinking I might need to bite the bullet and move to WordPress where hopefully I’ll have fewer issues with this.Show lessCarolyn723
Not A Fan Of 2.0
I was really enjoying the previous version of this app. It was very helpful. One critical element that has been removed with the update of 2.0 this week is that it is no longer possible to access Comments in a centralized location. Now I have to go hunting for comments based on each and every blog post. Unacceptable. It is now also harder to get to my individual pages. Who designed this update? Yuck. — Update: I just removed one more star after getting the response from customer support and on the Apple store. I am not requesting a new feature. I am asking you to put back what was once there. It worked on Tuesday and stopped on Wednesday. That is not a new request. That is not in your release notes. To remove centralize Comments management from blog pages is problematic.Show lessmarcryan71
Developer Response
Sorry to hear you are having trouble with this update and appreciate your feedback. If you have any questions we could assist with feel free to contact our Customer Support team at appreviews@squarespace.com. While we wouldn't be able to restore the previous version we'd be happy to help as best we can.Poor app; poor support
I'm writing here since I received a tickler to update my review. As I said before, this version of the Squarespace app does not seem to work at all well, allowing me to to even simple things on my blog. The older version worked fine. So disappointing! Of course, Squarespace responds that I need to contact customer support, which I did. They ignored my specific questions (apparently not even reading them), and instead sent me links to tutorials that I had already watched several times and found to be useless in addressing my problems. When I wrote back to customer support that these tutorials did not cover my questions, I was told that they would refer me to someone who could help and that it may be a few days before they would get back to me. It has now been weeks and I have heard nothing. It looks like Squarespace is resting on their past reputation.Show lesspreetsdad
Has potential but in need of an update
Blocks can’t be moved on pages. They’re stuck at the bottom or top of the section/page because the editor app doesn’t seem to recognize the existing blocks if you try to move the one you’re adding. There are also entire pages that can’t be edited. You select a section, hit the Edit button and the section remains greyed out and uneditable.
It’s a useful app, very user friendly, makes editing my website an ease, when I can actually edit it. There’s a lot of potential but having to use the app, Safari on mobile and my laptop to make complete edits to my website is the opposite of accessible.Show lessNicedoglady
Good but Needs more options
I enjoy all of the website builder and editing options but when it comes to scheduling appointments and processing payments, I wish there were advanced settings to connect to a card reader. It does allow connecting to a square account but it would simplify things if it could connect directly to a Bluetooth credit card reader or phone jack swipe for each appointment check out. Even if squarespace had their own card reader options instead of manually entering card numbers, that would be even better.Show less#staymotivated
Infuriating app
While I can edit listings online, selling in person is impossible right now. It's asking to turn on microphone access, but that isn't an option in settings. Now I have to go back to this app and remove inventory, since square and Squarespace aren't linking. Which is infuriating to keep track of when it's busy. As Squarespace grows I find the app, site and customer service gets worse, yet I'm paying more than ever.
Edit: I contacted customer service on Sunday and received a message with steps on how to sell online, which I have already done successfully in the past, these steps did not resolve my issue. Two days later (while I'm not set up at a trunk show) I receive a message stating to delete and reload the app. While this worked, my initial review stays the same. Customer service two days later (while saying they are available 24/7) with an excuse of being too busy, did not resolve my issue in a timely manner. Squarespace seems to have too many issues to promptly offer help. Help we pay for.Show lessK. O'Brien
Developer Response
Thanks for the feedback, sorry to hear you are having trouble. Please note that we offer live chat support on most weekdays if you need real-time support. If you still need assistance, please contact our Customer Support team at appreviews@squarespace.com. We'd be happy to help as best we can. Let us know how this goes in an updated review.Buggy, editing non-functional
Cannot edit a webpage with this app. The best I can do is add a page. I can add a block, sometimes it even lets me pick which one, but it doesn’t even show up until I exit editing and it reloads the page. When I go back in to edit the page there is nothing I can do except add another block. There are buttons that make it appear as though I can edit the block, but they don’t do anything. When I tap a photo it gives me a menu but tapping the options don’t do anything. The only editing button that works is the one that deletes the block. I updated my king maybe that was the problem, but it changed nothing. This app does not work.Show less819223
