Clunky and weird pop up issues
It’s great that I am able to edit a website via my phone or iPad but the app just isn’t working correctly.
Also I’ve noticed frequent pop-ups when trying to load a page from something called “trust arc” which is incredibly disruptive as it interrupts editing pages.
“Pages” is almost useless now…
Response from developer
Hi there, thanks for leaving a review. We've shared your feedback with our development team on your behalf. While we can't guarantee implementation of every suggestion, customer feedback is an important part of how we continue to improve our platform, so we appreciate your input. If you need further assistance with your websites, please get in touch at appreviews@squarespace.com and we'll be happy to help as best we can.
Incredibly frustrating & clunky app
Furthermore to this, the app is missing a LOT of tools available on the main site, even simple stuff like adding a photo album to a blog post, is unavailable on the app.
I’m greatly disappointed, as one of my goals with the site was to update it regularly with blog posts & fresh pages, which the app struggles with greatly, & being mobile with my work, this is a major shortfall.
I’ve reached out to customer service, who did back to me, basically saying “that’s all we’re adding for now, good luck”. If I realised this when choosing my site provider, I wouldn’t have settled on SquareSpace.
Response from developer
Sorry to hear you're having trouble with the app. Please contact our Customer Support team at appreviews@squarespace.com and include any relevant information about the issue you're experiencing. This will help us to speed up the troubleshooting process.
It is still not valid that you could do everything with the app like on the browser
Reply to Squarespace: thank you, but Squarespace is assuming that everyone knows an Enter key is synonymous with a Return key; and since Squarespace is promoting its mobile app to manage Squarespace websites, this assumption is problematic because a keyboard on a touchscreen behaves differently than a hardware keyboard — the shift-return (shift-enter) does not generate a “soft return”. What is obvious to Squarespace is not necessarily obvious to its users.
Response from developer
We appreciate your feedback. As far as returns, when you start a new line of text by pressing "enter" on your keyboard, this renders a "hard return," which is a double-spaced line break. If you'd prefer a single-spaced line break, you can use a "soft return" by pressing the Shift + Enter keys together. This will start a new line immediately under the previous one.
Transfer from Google Domains
If you’re overtaking Google’s domain mgmt side of the business, the app should incorporate that. Period.
I get minimalist design, least clicks away UX mantra… yatayatayata. But c’mon. You’re missing out on making a great impression on users (like myself) coming from Google Domains. What I saw when I opened your app was so bland and unimpressive that I thought I must have installed a knockoff; not the real thing. An app developer on their first semester of college would have come up with something monumentally better in terms of making a first impression on a new user. And I’m certain that there are many great features hidden inside the app for users that already have a website with you guys. But I don’t. And you’re not making it any easier on me to use your services if I was planning to make a website from one of my domains that got transferred over to you.
It’s pretty basic. A Ma & Pa restaurant gets it: if you’re going to offer a new dish, put it on the efing menu!
Response from developer
Thanks for leaving a review. The Squarespace app offers feature to make edits to your website on-the-go, but it doesn't support all of Squarespace's features. To access full settings like domain management, you can log in via a computer. We're always looking for ways to improve and add on to the app, so we appreciate your feedback. If you have further inquiries or need help with your domain, please get in touch with our support team here: http://sqsp.link/XIAhHo
Glitchy and fails to update properly
Response from developer
We're sorry to hear of the difficulties you’ve experienced while using our app. We would like to learn more about the issue you're facing so that we can better assist you. Could you please contact us directly so that we can look into this together? You can reach us at appreviews@squarespace.com.
Absolute trash
Why would you take away features that were already there? Totally useless now, don’t bother downloading, you will indeed have to wait until you can make all your changes on a desktop. What a waste of potential.
Response from developer
Hi there, thanks for leaving a review. We're sorry to hear about your experience with the Squarespace app. If there's anything we can help with, or if you'd like to provide more feedback, please contact us at appreviews@squarespace.com, and we'll be happy to help.
iPad Experience
One of Squarespace's greatest strengths lies in its ability to empower beginners to create and manage their websites with ease. The intuitive design and straightforward navigation streamline the process, allowing users to focus on content creation rather than grappling with complex technicalities.
However, while Squarespace excels in many aspects, there is one significant drawback that potential users should be aware of. The functionality of the Squarespace app on iPad devices falls short of expectations. I only experience frequent crashes, prolonged loading times, and occasional failures to save edits, rendering the app impractical for efficient website management. I have a brand new IPad Pro with an M2 chip, so this can not be the issue.
Would I have known how useless it was to design the app through the IPad I would have not picked this provider from my website.
Looking forward to you guys fixing this.
Response from developer
Thank you for leaving us a review and sharing your feedback. We're sorry to hear you're having trouble with the app while customizing your website. Please contact our Customer Support team at appreviews@squarespace.com and include any relevant information about the issue you're experiencing. This will help us to speed up the troubleshooting process.
Not for use on app
Response from developer
We’re sorry to hear that our app hasn’t met your expectations. We take your feedback seriously and are constantly working to improve our platform. Our guide covering what content is supported in the Squarespace app may be helpful to review: https://sqsp.link/lrH9il. When editing content that’s not yet supported on the Squarespace app, we recommend using a desktop browser or iPadOS browser app, instead. Learn more here: https://sqsp.link/XeQIVw. If you would like to discuss your concerns in more detail, please don't hesitate to contact us directly at appreviews@squarespace.com.
Scam.
Response from developer
Sorry to hear you're having trouble with the Squarespace App. Please contact our Customer Support team at appreviews@squarespace.com and include any relevant information about the issue you're experiencing that can help us to speed up the troubleshooting process.
