Leave a Review Squarespace
App is SUPER glitchy.
You would think that an app for websites would be up to par, but its really not. Every single time i try to create my website and edit it something glitches out and either the app crashes and closes or i cant change the font because all the options have changed to one particular font and wont change back. No matter how many times to close the app the fonts wont change back and now 3 of the options for fonts are the same one. Super glitchy and extremely irritating to work with. Please fix it.Show lessClaireeeeeeeendndkdn
Can’t change templates after you choose
UPDATE: “All sites on Squarespace version 7.1 have the same capabilities and style options” should make it easier to switch layouts, not impossible. All versions of Squarespace up until this point allowed it as do competitors. I’ve already been refunded and won’t return to Squarespace until this feature is restored.
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Original post:
So, you choose a website template, start building, add some pages, change this, change that, switch a font, move this, resize that…then realize you’re horrible at website design lol (duh that’s why these type builders exist!). No worries, let’s scratch this one, choose a new template and start over. But you can’t. SS wants you to change each part manually. You can’t switch templates. You used to with every version of SS up until now (and with every other website builder from competitors), but now you can’t. I wish they’d add this feature back, then I’d come back:)Show lesszyxwvuts
Developer Response
Thanks for sharing your experience. We’ve been able to share your feedback with the appropriate team. If any further questions come up, please feel free to reach out to our Customer Support team at squarespace.com/contact.This app is garbage
I only keep this app to check my analytics, and even those don’t show correctly if they even show at all. The App glitches and freezes entirely too much and that app isn’t displaying correctly when it comes to organized or categories of products as well as some items simply mot showing at all. But when you log on to Squarespace through a mobile website it displays all items to correctly in their proper place with no items missing. However the mobile website is lacking a few tools and actions for the your site in which they redirect you to the app to be able to use certain features. THE APP IS DEFECTIVE AND RARELY WORKS CORRECTLY!!!!!!!!!Show lessPuppyRainey
Mobile app glitches (A LOT!)
Overall this app is ok to use but has so many glitches it’s annoying. I have to do things 3 times on the mobile app to get it to stick. Also when I try to scroll down to edit something it prevents me from scrolling to the bottom of the web page 🤦🏾♀️ so I have to close and reopen the app several times.
I’m hoping they get better soon but I’ve been on since 2019 and it hasn’t improved. Thinking of creating another website on a different platform to compare. Squarespace just has the best marketing for themselves but isn’t the most affordable website service and I’m sure not the best.Show lessahdueyhxkcid
The app is fine
The app is fine. Sometimes when updating the website I have to go to the square space website instead of the app to do it, which can be annoying but it’s fine. The real issues I have are with the widgets. I rely on them a lot to quickly see my analytics. The widgets constantly log me out of the app, and currently on my iPhone and iPad they are both just black boxes not working at all. It’s been like that for a week now
Update: after I got a developer response there was an update for the app and that fixed the widget issue. Just wish I didn’t have to constantly sign back in. It would be nice if there was a stay signed in button.
Thanks for the update though!!Show lesshayley1234582727
Developer Response
Hi there, thanks for your review. We're sorry to hear about the issue you're experiencing. If you contact Customer Support at support.squarespace.com, we can look into this for you. Please let us know how this goes in an updated review.Expiring Sessions
While working on the webpage on a desktop/laptop it is efficient. Most everything runs smoothly.
As for the Mobile App, when I'm on the go and want to work on my page, the "session expires" in less than five minutes. This seriously affects my productivity when something needs to be done in a timely manner. In addition, continuous lag occurs and pages are hard to edit. Particularly content. I'll tap to edit text and while I can adjust the alignment, I can't edit text. Editing/ adjusting logo in header is also difficult and sometimes lags or freezes as well. This is what I have found so far. Not sure what's going on with the app and hope no other issues arise in the meantime but this is cause for my 4 star review.
Otherwise, it's easy to develop a page on PC and has an awesome amount of integrations making it easy for any size business at any stage. I also find it affordable.Show lessatramirez
Developer Response
Hey there, thanks for your review. If you could reach out to Customer Support at support.squarespace.com, we'd be happy to help troubleshoot the issues you're experiencing with the app. Please let us know how this goes in an updated review.Super glitchy
Can’t edit pages well in app. Email creation and editing shuts down or freezes often, analytics take forever to update and often seem off. Pages takes forever to load too if they do. Sometimes app crashes entirely when trying to create emails or edit pages. All in all not impressed with the usability of this app. Plus multiple features can’t be edited in the app such as adding or editing categories or special forms on listings. Also sales stats lag behind by several hours. New updates seem to just be breaking more things because most of these things worked just fine a few months ago.Show lessStar Drifter
Like the service, completely unable to update website from phone
It’s such a good platform, and I rarely ever give crummy reviews... but it’s just so frustrating to not be able to update my website from a phone. I don’t have a computer, and it’s a big expense for me to make for just this one task. Can’t update forms, make changes, or send out email campaigns etc unless I go to a friends place to do it. I pay for the most expensive option on here without the ability to update my website which is kinda wild so I may start looking around at other website providers. Anyway, recommended for computer users, not at all for people that only have access from a phone.Show lessAdgeyyy
Developer: I am not opening a 3rd help ticket!!
I just read your response to my plea for help on fixing the Text Editor feature since it’s not missing and I cannot fully edit text under Additional Info under Inventory. I am not opening a 3rd help ticket via chat. I got absolutely nowhere with 2 people who do rudely closed my ticket out saying this is now closed. It’s never been resolved. Only dismissed. I do not have time to babysit your people. If you expect to last long in this field the best customer service solution would be to acknowledge my never ending problem & ASSURE me that the will get top priority and have it fixed within 24 hours at least!! Seriously contemplating switching back to Shopify. They’re SEO was MUCH better also. Are you able to confirm now that you will fix text editor or not? Very disappointed as I was thinking I liked your platform once I got used to a few things.Show lessReDesign30
Developer Response
We're sorry to hear about the trouble here. If you could reply to your previous ticket or open a new ticket, or start a live chat, at support.squarespace.com, our Customer Support team can continue to assist you.Takes for ever to correspond with the website.
I will get an order notification in my email and it takes near an hour or more to show up in my app.
I will get an order in the am that happened over night. I am notified my inventory is depleted in my email. I go to app to adjust inventory and it is still thinking on whether or not I have the current inventory or not. Let’s say I hade 5 of something. Someone bought all 5. It will have 5 highlighted in red. So I try to add 12 more skus. Then it asks if I want to confirm because their was an order. I say yes- then it says I have 17 in stock. It shouldn’t have an hours lag before it is updated. I need real time correspondence with the website. Their previous app that they discontinued was way better!!
Oh and their discount tab is super delayed, too.
I am super disappointed in this version update. Do better!!Show lesslaurielava
Developer Response
We'd like to take a look at this delayed behavior with you to determine what may be going on. To do that, please reach out to our Customer Support team at support.Squarespace.com so we can assist.
