Leave a Review Squarespace
Good app, needs more blocks
App haa ability to add blocks now. But we need more blocks. It's not that the iPad isn't capable, because when you add the blocks via desktop you can edit it on the app. This and the ability to resize images as well as edit them is all that is needed for images. The app currently can't add any additional information for products without first activating it on desktop and writing something on it first. And it keeps autorefreshing whenever I leave the app to do something else real quick, so I lose all my progress. Otherwise, amazing app! Just like desktop.Show lessAndy587
Disappointed
UPDATE: they have finally fixed whatever was wrong with the app. Idk what it was but after 8 months of an unusable app I can finally use every single feature. Idk if I should thank squarespace or if they should thank me for sticking around lol.
This app has never worked on my iPhone 11. It’s disappointing because I love squarespace but I have to do everything on my laptop. Update: I’ve been using squarespace for about 6 months now and the app has still NEVER worked on my phone. Definitely don’t recommend squarespace to people who work from their phone a lot.Show lesslimedime300
Always fixing what isn’t broken.
Did away with the commerce app, now we all get to deal with the repercussions. Too many issues to list here with this app now, but perhaps the most annoying two attributes:
1)When opening a transaction,half the time buttons at the bottom of the transactions page are inaccessible. You have to click the manage button, then click something like cancel order, then click no, then buttons at the bottom of the page are accessible. Certainly a bunch of nonsense I want to deal with when I am just trying to process the transaction.
2)Have promo codes on your website? Well now those are totally impossible to manage through an app, you have to do it through a desktop site… Because two steps forward and 10 steps back.Show lessCCTV Guru
Squarespace doesnt know if they want the app to do everything or nothing
When the app first came out it did the bare minimum. You really needed to use the website to get anything done. A year later the app could do everything and never needed to go to the website. The app was amazing. Now the reduced the amount of stuff you can do in the app and tell you to do it on the website. If the app can do everything, why not let it. The worst part is I only own an ipad and now I can’t do what I want on the app, which would be find but the website doesnt let me do it either.
What im specifically talking about is something as simple as dragging a block. It cant be done because the app and website registers it as an attempt to highlight.Show lessunicorns for the astute
I love the app but update has me constantly logged out
There is a glitch on the ‘menu’ content block after you save on a page and go to edit another ‘menu’ content block, it will not display any data, so logging in and out multiple times to do simple edits is taking way to much time.
I also liked the previous version that kept me logged in. It seems the latest update on this one continually logs off, whereas commerce and analytics will stay logged in (preferred to stay logged in).
Lately I login via safari on iPhone as a workaround as the editing process for a restaurants with multiple menus and x10 locations needs to happen quickly.Show lessc_bix
Developer Response
We're sorry to hear about the trouble you're having with the app. If you could reach out to Customer Support at support.squarespace.com, our team would be happy to help. Please let us know how this goes in an updated review.Spectacular
I’ve been a Squarespace member for years and I’ve been happy to keep my annual subscription going because they offered and still continue to offer incredible value. One thing I noticed as many as others is how ironic it is that this company delivers such a flawless web/mobile web experience but their app used to be T R A S H. How lucky am I that I started blogging yesterday to discover that the app is now fully functional! It is huge that I can now continue to write my articles on the go wherever I am!Show lessBig Nimz
Love Squarespace, Hate the mobile app
It’s almost impossible to edit page on my phone. Things don’t load & constantly having to close and re-open app. Honestly I give Squarespace space 6-stars for use on PC. Overall love the service. Much needed tweaks for mobile though.
Update. From 2 Starr to 4. Quick customer service although trying to edit your page on an iPhone 7 , probably isn’t the best idea for websites. Squarespace is by far the best user friendly when it comes to functionalityShow lessonecarlowes
Need a way for website owner to manage customer account.
Just need the option to delete a customer account. Your forgot password on the site is very slow or doesn’t send to the customer. It’s been a repeat problem over and over. And when the customer contacts me I am helpless to help them. If I could delete the account it would solve the problem. It would still protect the customer’s privacy but also give the site owner some options to assist them when they can’t seem to login or ask for their autoship to be turned off on our end. Right now I can’t help them with the issue of password reset or canceling their subscription. Which leaves me limited in customer service.Show lessphotoappfriend
New to web design
I am new to any website making platform, and SS makes it relatively easy to learn. However, I cannot afford to fix my macbook right now and am depending on my iPad Air to get my done... So far the website is looking awesome. BUT, the app is very laggy— it will just stop responding or I can’t click to edit so I’ll have to clear the app and restart it. Not to mention there are countless things I am unable to do with the app which is incredibly frustrating. I’ll work on a block and go back later to edit only to see it is now an “unsupported block.” For how much money this costs, it would have been nice to know I can’t even use all of its features on my device.Show lessmd717
Second review and it should be a half star
I still can’t use the app to blog from my iOS devices (iPhone, iPad). I have written a review before addressing this issue and I had a few support tickets on Squarespace directly to address the complaint. None of the support personnel seem to really listen to the problems stated by their customers. If they do, whatever is said doesn’t seem to get passed on to the developers.
The last time I went through the support line, the first support person gave me what can be found on the support page for web-based issues. After I mentioned he failed to give me an appropriate answer to my complaint, I was then given another person who tried to address the app issues. However, the problems still remain and no deleting and reinstalling the app will solve it.
All I want from this complaint and the going directly to Squarespace’s support is for this issue to be fixed. I should not be forced to use my computer if you offer this app for my devices. Before you decided to streamline the Squarespace app, you had a perfectly good blogging app.
Don’t tell me to go to support again. Please listen to this and fix your bugs. Because I am ready to cancel my account. I don’t want to do this because I do like the website I created with your tools. However, I will not want to continue using Squarespace if it is too hard to use. Especially if the tools you provide make it impossible.Show lessshindoverse
Developer Response
Please reach Customer Support at support.squarespace.com and our team would be happy to look further into this. Please let us know how this goes in an updated review.
