No store notifications
Not getting notifications since the latest version update, and can’t turn on store notifications
Response from developer
Sorry to hear you are having trouble. Please contact our Customer Support team at appreviews@squarespace.com. We'd be happy to help as best we can. Let us know how this goes in an updated review.
Confusing design
Squarespace used to be pinnacle of cool and classy UI design, but the latest iteration of the app is a confusing departure. Headings are *tiny* and gray making them visually subdued and super easy to overlook when they should be standing out. Iconography is super generic and has no personality. Square-corner buttons are easy to mistake for plain text boxes (especially being so large compared to other text and UI) or don't look like buttons at all (why is some button text black and some blue?), graphs are hollow and not very useful (show me more useful, actionable data—more trends over time). Revenue section takes hours to update sometimes (how hard is it to sum all orders??). Commerce section is needlessly airy and open, especially the orders list. What I need is to get to information quickly, so a dense layout would be preferred. Currently I can only see only *5* orders at a time on an iPhone 14. (Though mini product images for each order are a nice addition, so keep those!)
I realize this is a tough task. This app does a lot all in one, and a black and white brand identity makes things especially challenging when it comes to UI/UX. Clearly some emphasis has been given to the site editing experience, which I definitely appreciate... but maybe less time spent on redesigns and more time iterating/improving what you already have, plus adding more useful features would be really nice!
I realize this is a tough task. This app does a lot all in one, and a black and white brand identity makes things especially challenging when it comes to UI/UX. Clearly some emphasis has been given to the site editing experience, which I definitely appreciate... but maybe less time spent on redesigns and more time iterating/improving what you already have, plus adding more useful features would be really nice!
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Response from developer
Hey there, sorry to hear you are having trouble with the app. Please reach out to our Customer Support team at appreviews@squarespace.com. We would be happy to help as best we can. Please let us know how this goes in an updated review.
The app used to be promising, it is now totally useless
I have been editing on Squarespace for 5 years now and must say this may be the end of my Squarespace experience. The editing plateforme works “ok” on a desktop ( it all depend if you are PC or Mac). It used to be easier a couple of years ago, though. If you are blogging or editing on the road with an IPad Pro, be prepared to encounter a lot of frustration. Why an App if that app is not working or at best letting you do real editing ( inserting photo txt, deleting, changing layout….)
This is highly disappointing and frustrating with the feeling that the last 4 years have been more a downgrade than an upgrade.
This is highly disappointing and frustrating with the feeling that the last 4 years have been more a downgrade than an upgrade.
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Response from developer
Thanks for taking the time to write a review. Sorry to hear you are having trouble. Please contact our Customer Support team at appreviews@squarespace.com. We'd be happy to help as best we can. Let us know how this goes in an updated review.
A buggy, miserable app.
The only reason I currently use Squarespace is that I am too lazy to move to another platform. Otherwise, there is no reason to use this platform or this app. Endless price increases with no additional functionality. A buggy and unintuitive website and a horrendously buggy and unusable mobile app. And no attempt to provide even basic features, such as the ability to update a blog using third-party software.
Just now, I gave up trying to update my photography blog because it was impossible to access options for a photo once it was uploaded, and the reason I needed to access those options is because it was seemingly impossible to ADD A CAPTION TO THE PHOTO. Unbelievable. You people ought to be ashamed of yourselves for putting this out to the public and charging for it.
Just now, I gave up trying to update my photography blog because it was impossible to access options for a photo once it was uploaded, and the reason I needed to access those options is because it was seemingly impossible to ADD A CAPTION TO THE PHOTO. Unbelievable. You people ought to be ashamed of yourselves for putting this out to the public and charging for it.
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Hate it
Compared to Shopify this thing is easily ten times as hard for someone who’s not a web designer. I have to keep switching between my phone and a computer bypassing glitches messaging support getting incorrect answers back. Bought my url name back from Shopify and it literally created a trial of my url name and another website. So everything I’ve done upon creating the original site is gone on the other one. Tried merging the help center isn’t even helping. I highly highly HIGHLY regret purchasing this app. I’ve been working on my website for a week and still stuck. I’m so upset about wasting my money and my business not having a proper site for over a week.
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App is okay, platform needs work
App is okay. Slow to update with analytic info, but the real problem is with Squarespace itself, and I’m starting to realize why most website designers won’t use it.
I’ve had Squarespace for years and liked it okay. It seemed clunky and not super versatile in terms of formatting, but I made it work.
After the recent update they did (with subsequent price hike), many people, myself included, had errors on their site and were unable to edit pages. Customer support was a joke and told me to ask in the forum because they don’t know. On looking in the forum, it seemed to be a widespread issue, with everyone being told by Customer Service that they couldn’t help. No one is able to fix this problem and we’re left with sites we’ve spent hundreds of hours creating, paid for, and now can’t really use. Meanwhile, Squarespace is just shrugging their shoulders and leaving their customers to fix the mistake they’ve created.
Thinking I might need to bite the bullet and move to WordPress where hopefully I’ll have fewer issues with this.
I’ve had Squarespace for years and liked it okay. It seemed clunky and not super versatile in terms of formatting, but I made it work.
After the recent update they did (with subsequent price hike), many people, myself included, had errors on their site and were unable to edit pages. Customer support was a joke and told me to ask in the forum because they don’t know. On looking in the forum, it seemed to be a widespread issue, with everyone being told by Customer Service that they couldn’t help. No one is able to fix this problem and we’re left with sites we’ve spent hundreds of hours creating, paid for, and now can’t really use. Meanwhile, Squarespace is just shrugging their shoulders and leaving their customers to fix the mistake they’ve created.
Thinking I might need to bite the bullet and move to WordPress where hopefully I’ll have fewer issues with this.
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New update isn’t great
The app used to be super easy to make changes to your website on the go - but the new layout isn’t the most intuitive (having to go to the ‘more’ tab to use the most fundamental feature (for me) to edit pages on the fly). But also not being able to change the content on your pages, from crashing to freezing or just being unresponsive.
It’s such a useful app, but please revert to the old format.
It’s such a useful app, but please revert to the old format.
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Response from developer
Thanks for the review and feedback. We’ve reverted the app to an earlier version. If you experienced any issues editing site content, this should now be restored.If you’re running into issues, please reach out to our Customer Support team at support.squarespace.com.
Not performant
This app is incredibly slow on my iPhone 13 Pro for editing simple pages. Once you select “Edit” so many interactions simple do not work - scrolling through the list of page section templates, blocks appearing after you add them and more.
Response from developer
Hey there, thanks for leaving a review. We're sorry to hear that you're running into issues with the app. If you could reach out to our support team at appreviews@squarespace.com, we'd be happy to help. Please let us know how this goes in an updated review.
The new update has broken app.
The app has recently updated to look more like the desktop however it is now unusable.
There were a few glitches in the past but I could mostly use my phone to easily add and edit event listings on our music venue website. Now thanks to the new app I can not add images, link buttons or anything else without the app asking immediately if I’d like to publish the post. I’m totally stuck.
I also can not add an end time to events any longer. Please help. Being able to use this app to update the website on the go was one of the selling points.
There were a few glitches in the past but I could mostly use my phone to easily add and edit event listings on our music venue website. Now thanks to the new app I can not add images, link buttons or anything else without the app asking immediately if I’d like to publish the post. I’m totally stuck.
I also can not add an end time to events any longer. Please help. Being able to use this app to update the website on the go was one of the selling points.
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Response from developer
Sorry to hear you are having trouble. Please contact our Customer Support team at appreviews@squarespace.com (mailto:appreviews@squarespace.com). We'd be happy to help as best we can. Let us know how this goes in an updated review.
Not A Fan Of 2.0
I was really enjoying the previous version of this app. It was very helpful. One critical element that has been removed with the update of 2.0 this week is that it is no longer possible to access Comments in a centralized location. Now I have to go hunting for comments based on each and every blog post. Unacceptable. It is now also harder to get to my individual pages. Who designed this update? Yuck. — Update: I just removed one more star after getting the response from customer support and on the Apple store. I am not requesting a new feature. I am asking you to put back what was once there. It worked on Tuesday and stopped on Wednesday. That is not a new request. That is not in your release notes. To remove centralize Comments management from blog pages is problematic.
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Response from developer
Sorry to hear you are having trouble with this update and appreciate your feedback. If you have any questions we could assist with feel free to contact our Customer Support team at appreviews@squarespace.com. While we wouldn't be able to restore the previous version we'd be happy to help as best we can.
