Coinless Mobile User Reviews

Coinless Mobile

Coinless, LLC

Business

Productivity

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Save time

Love the app!!!

Fun G'ma

5 years ago

Needs clearer instructions

The app is a great concept but doesn’t make it clear that you need to wait for the wash bay to be clear of the vehicle ahead before purchasing your wash. This lack of clarity resulted in a very frustrating first time use experience.

dm_green8

5 years ago

Response from developer

Hi! I'm sorry you had a poor first experience. Because of feedback like yours, we've put a notice on the final confirmation screen notifying users of this potential issue. Thank you for notifying us. Additionally, we'd like to make things right. Please reach out to us directly and we will be happy to settle any lost funds. Thank you!

Convenient but confusing

The first time I used the app it wasn’t clear at which point I had to actually complete the purchase and I ended up paying twice.

SG Jaycurl

5 years ago

Customer Service for the WIN

Decided to download the app because I’m a mom and we like to save, Merry Christmas to me. I must have been rushing because the process didn’t make sense to me. I didn’t know that once I pay, the garage will immediately be ready for me to go in for a car wash.

I was being pretty slow in my head and it was easy to find information to contact the support team. But didn’t have high hopes because it was 6pm on a Friday night but I still called. Braden answered and was patient and helpful! It’s actually a really cool concept! I’m old fashioned and actually always carry quarters with me and enjoy paying that way BUT I like the idea that if something goes wrong. Or if I do something wrong, like I did, there’s someone to call and get help immediately.

Customer service will ALWAYS win me over. 4 stars just because I needed clearer instructions.

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k vasa

5 years ago

Response from developer

We're glad you were able to get ahold of Braden. You were definitely in good hands with him. Thank you very much for taking the time to submit a review. It means a lot to us. Oh, and Braden says 👋 . Happy washing!

Great app.

This app works great, so much easier than fumbling with quarters. I wash my car more now than before the app, it’s just so easy.

Hoop2125

5 years ago

Response from developer

Thanks for taking the time to leave a review. We're glad you're enjoying the app.

Locks on update

I like the app, but when I’m at the wash and almost start the service it locks the app and forces a update. It would be ok at home, but at the wash cell signal is weak and I can’t download the update. So I can’t use it.

Let’s not make the update required like that please.

szymonmachajewski

5 years ago

App Cheats

Used this app for the first time and last!! It doesn’t always sync with the car wash systems therefore, the car wash system shuts down even though the app says you have time. And this car wash won’t restart with the app so you basically have to start all over again by paying the minimum of $2.00 just to get it started again. I’ve been to this car wash many times and it’s costed me less when I use the regular card swipe. I even gave the experience a 2 star review at the end of the wash and it gives you options to call or message the manager and guess what? Messaged them and never heard anything back. Be cautious, this app will cost you more and also it’s very inconvenient that you basically need to have your hands on your phone to keep adding time when you are trying to wash the car. Useless app!!!

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Gabex247

5 years ago

Response from developer

Hi Gavex247! I'm sorry you had a bad first experience. I'm also sorry you never heard back from the car wash owner. When you reach out to the car wash owner as you did, Coinless doesn't see that. Only the car wash owner does. But we can definitely help you resolve both these issues if you wouldn't mind reaching out to us directly at support(at)coinlessmobile.com. Again, we're very sorry and we'd love to make this right. We look forward to hearing from you soon.

No wallet, no cash, no problem

I live 15 minutes from town. Forgot my wallet, cash and couldn’t dig up enough coins from my seat cushions. No problem, Coinless saved the day! Very smooth, give it a try!

Wasatch guy

5 years ago

Response from developer

I'm so glad we were able to save the day! Thanks for taking the time to post a review.

No more rushing against the clock

This app makes it was to use my local car wash. It’s easy to pay and keep track of my receipts. I especially like being able to turn on the vacuums and not worrying about constantly feeling the machine quarters.

jmrslx

6 years ago

Response from developer

We really appreciate you taking the time to post a review. Thank you!

Great App

Love this app. It makes going to car washes a breeze.

I no longer have to fiddle with cash or credit card swipes that don’t work.

And I have even more control as a customer.

mrjonbradshaw