Need update
Love everything that I buy from Fashion Nova! I wanna buy more but my favourites just wont load, and it’s been doing it for ages now!
Unbearable Glitches!!
Okay so I love love love Fashion Nova, my wardrobe consists of 99.9% of Fashion Nova and then that .1% is BooHoo. My issue is the app. At first it was love at first sight. After hearting items (save for later) and adding things to my cart and purchasing them, the app custom made selections in the suggestions of what I might like and to my surprise it was extremely accurate. However one day my “save for later” disappeared. I forced closed and opened it again and they popped back up. I was like okay no problem and continued shopping and adding items to my save for later when I realized the hearted items would disappear as I would continue to scroll meaning for the last hour everything I saved for later didn’t even get saved. I went to my save for later and everything was gone. Once again I said no problem and would just text myself the outfits I wanted to buy as my save for later. However, just yesterday I went to my cart to purchase my items 50% of my cart was empty. Not because it was out of stock because it lets me know when I go to check out what’s out of stock. My items just glitched out of my cart. It made me mad because I spent days picking and choosing outfits to put together just for them to get disappear again. I had enough and deleted the app. I then went onto the website and started over completely with a whole new set of items. Please fix the app I honestly prefer maneuvering on that than going online because the app is more simple.
Show less
Read this carefully....Fashion Nova
Okay, so where do I even start? Fashion Nova has never disappointed me before. I ordered all these outfits to have my bf and I matching for my birthday, which passed on July 22nd..... I didn’t get another part of my order. I’m missing one item, so I wrote FN and I was told that I was supposed to say something 2 days after. Okay if you send me an update saying that you are still preparing to send my last item out, why tf would you tell me there’s nothing you can do? There is something you can do! I’ll tell you right now since y’all don’t have good customer service skills: Give me my money back, and there will be no complaints! If I call, I bet you will communicate better. Okay I’m done snapping. Fashion Nova please get it together, because I really like your clothes and I don’t want your company to go anywhere. All I want is my money back if you’re not going to send my last item. That’s it.
Show less
SCAMMERS
DO NOT BUY FROM FASHION NOVA IF YOU'RE NOT FROM THE US!! I absolutely loved the clothes they had to offer so very willingly spent a lot of money on my first order a couple of weeks ago. 5 days after shipping which I’d already paid €8.99 for, I got an email from a company called global freight systems who said if I didn't pay £20 tax and processing to them I wouldn’t receive my package. Naturally I was rather annoyed because I was not told there would be additional fees so told the company to return the package to sender as I would not pay. I got in contact with FashionNova explaining the situation and asked for a refund. Long story short, 2 weeks down the line they’re refusing to issue my money back, won’t give me a UK phone number so speak to customer services on and the only response I’m getting are generic most likely automated computer responses by email!! I’m appalled that this is the way they treat customers and even after reaching out on Twitter I’ve received no proper help or explanation! Can not urge people enough to stay away from them!
Show less
It needs sorting...
I really like this brand because there are some nice clothes that I can’t get from anywhere else that also fit my figure however, very recently, I have not been able to view my saved items. I have tested this by clicking the red heart on random pieces of clothing to only find when I go back on it that the heart has been unhighlighted. This app and this brand has always been good to me and all I would like to do is view my saved items.
Show less
App for what?!
Came to complain and noticed that many are having the same problem. At this point I feel like FN is beyond customer service! Who cares about the little people that made this company now?! 1st., The app is a complete waste of space and time! Biggest complaint is that I can’t save favorites! What an inconvenience to go to spend your money and have to search through 100,000 items and you either can’t find it or now that you have it’s sold out! Or how about actually ordering an item or 4 in my case only to find out through email that not only do they not have what you were able to put in your cart and pay for but now your stuck with a store credit! That’s ludicrous!! Why let me check out with items if you know it’s out of stock?! I’ve learned to read the reviews more bc sometimes people say in the review section “this items out of stock, don’t purchase!” Smh I’ve erased and downloaded the multiple times to the point of erasing and just saving the actual website page to my home screen! It’s basically a hit or miss with FN! You either have really good luck or it’s terrible!
Show less
First and Last time shopping with Fashion Nova!!!
I had ordered two items for my graduation, unfortunately there was a problem with the building number at which I ordered the items to. I called to change the address and I was informed it would be resent. Once again there was a problem for the delivery. I called again and they had never even changed the address to resend the item even though they said they would. They said they would send me a gift card to reimburse for my items because they don’t do refunds. I asked if they would cover the shipping costs as well at least 5 times to make sure and the agent said yes every time. I got my gift cards without the covering of the shipping costs. I called again today and another agent said they don’t cover shipping. This is the first and last time I order from this stupid website. One of my worst experiences with online shopping. This has been a month process full of disappointments!! I literally have to pay $30 bucks just to get the exact same outfit I bought in the first place (including the e-gift cards).
Show less
WARNING
Really annoying that the prices are in US dollars only and I have to look up what each item would be in Australians dollars, even though a lot of Australians models promote it. I would shop more if you could set your location and it converted the dollars over. Ordered cloths before I knew this and messaged the page and didn’t get my money back.
Show less
Very buggy - app freezes and shuts down every 5 mins
The app crashes every 5 minutes and doesn’t let you reopen the app unless you turn your phone on and off again. Very frustrating!!! It took me 2 hours to find what I wanted because it kept freezing halfway through my shop!!!! Great clothes though and good prices. Shipping a little bit expensive.
Average
Had to try about six times to buy what I wanted, wasn’t taking my address, was so sensitive. But I got there in the end lol
