Slight problems
This app really needs a way to clear your favourites, like every other clothing app does, because minds change. Also the “refine” should include clothing sizes, because it’s just disappointing finding something you like, then clicking it and seeing that it isn’t in your size... Other than that, the app is great.
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GREAT CLOTHES, ABYSMAL CUSTOMER SERVICE
The clothes are AWESOME. You can tell that whoever sews for them knows exactly how to accentuate a woman’s figure. Some of the things are cheaply made so be careful of things that may look flimsy; they WILL be flimsy. If you’re not one for your chest hanging out, just take a little time and keep browsing through the site, you will find decent and beautiful things. The clothes deserve 5 stars!!
However, their customer service is ZERO, ZIP, NADA. You better hope and pray to God that you never encounter any customer service issues with them or you will shed tears of blood. They let you purchase items that are sold out, then they mail you what they have available and try to issue a store credit for what they don’t have. How dare you?!! Store credit! I had to fight to get my actual funds back. I had to initiate a disputed with my bank because they didn’t want to give me my refund. They got salty and refused to issue a prior pending store credit for an item that was returned months before. They finally refunded my money after almost 8 months and then issued the prior pending credit ONE YEAR LATER!! I kid you not. Nobody answers the phones, email is not helpful. Their customer practices border on fraudulent, especially for a company in California.
GREAT CLOTHES though.
However, their customer service is ZERO, ZIP, NADA. You better hope and pray to God that you never encounter any customer service issues with them or you will shed tears of blood. They let you purchase items that are sold out, then they mail you what they have available and try to issue a store credit for what they don’t have. How dare you?!! Store credit! I had to fight to get my actual funds back. I had to initiate a disputed with my bank because they didn’t want to give me my refund. They got salty and refused to issue a prior pending store credit for an item that was returned months before. They finally refunded my money after almost 8 months and then issued the prior pending credit ONE YEAR LATER!! I kid you not. Nobody answers the phones, email is not helpful. Their customer practices border on fraudulent, especially for a company in California.
GREAT CLOTHES though.
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App problems.
~I’ve been shopping from fashionnova regularly, adding items to my favorites made shopping easier because l wouldn’t have to look for the item all over again, apparently every time l add something to my favorites and go back to find it, it’s not there anymore, my favorite list is always the same and it doesn’t add up the new items that I’ve liked and it is really annoying to that point that l don’t even wanna shop anymore. I like adding things to my favorites so when l decide to buy stuff l just look through my favorites. I don’t know if I’m the only one having this problem but hopefully y’all fix this issue because l will no longer shop here as much as l like it cuz it’s just so irritating. Online websites are supposed to make shopping easier not more complicated.
~Another problem l had was paying for an item l didn’t even receive because it was out of stock, first off why let me buy it if it’s out of stock?
~ l suggest calling them for anything rather than just emailing them, it takes forever for them to respond, sometimes they don’t even respond at all.
~ l don’t see why do l have to pay for shipping when l return them, technically l don’t even get the full refund of the item just because l had to pay shipping to return it.
~Another problem l had was paying for an item l didn’t even receive because it was out of stock, first off why let me buy it if it’s out of stock?
~ l suggest calling them for anything rather than just emailing them, it takes forever for them to respond, sometimes they don’t even respond at all.
~ l don’t see why do l have to pay for shipping when l return them, technically l don’t even get the full refund of the item just because l had to pay shipping to return it.
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Expectations not meant
I order my clothes on Black Friday and inly revived them on December the 30th, which is ridiculous because it said it takes 5-10 business days for international shipping. The clothing are decent. In fact regretting getting them cause I could of got them in stores and not have to pay around 20$ for shipping.
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Package missing?
Order in November didn’t get the tracking number until beginning of December. It’s been a month and haven’t received my clothing; ordered before and it came fast but usually it doesn’t take over a month to ship to Canada?
Great app
This app is really easy to use, I usually shop on the computer, so this app was a bit of a change for me. Personally, I found the app really easy to get the hang of! I love the clothes, they compliment my body perfectly! I would recommend this to anyone with any body shape, I promise you you’ll find something attractive that shows off all the best parts of you! 10/10
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Be aware!!
This app fails to tell you that everything is in USD until you pay and receive the confirmation email. So when I thought I was spending $242AUD, I checked my bank account and was actually charged $347AUD. Pretty tricky on them and no option on the app to show and pick what currency you want to view the products in. Not happy and also much poorer this pay cycle.
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Disappointed
I’m having the same shipping problem as pretty much everyone else here. Too bad I didn’t look at the reviews before ordering. It has taken 8 days just for them to RECOGNIZE that I bought something. I emailed them a couple days ago because the option I chose said “two-day shipping.”
This was their bs response: please allow the current processing time of 7-10 business days before a tracking number is issued. In-transit time is typically 2-3 business days after the order has been shipped. In addition, it may take up to 48-72 business hours for your tracking information to show up on the carrier website.
I just want to know why the hell they would advertise “two-day shipping” when it is very far from that. Literally no other business has done this. They say what they mean and do what they say. Overall, just really disappointed as that is the most ridiculous email I’ve ever received. Kudos, though. They responded to my email within a day.
This was their bs response: please allow the current processing time of 7-10 business days before a tracking number is issued. In-transit time is typically 2-3 business days after the order has been shipped. In addition, it may take up to 48-72 business hours for your tracking information to show up on the carrier website.
I just want to know why the hell they would advertise “two-day shipping” when it is very far from that. Literally no other business has done this. They say what they mean and do what they say. Overall, just really disappointed as that is the most ridiculous email I’ve ever received. Kudos, though. They responded to my email within a day.
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Fashion nova review and feedback
I’ve ordered from fashion nova many times and I’m in love with everything on there especially the jeans. I just love the styles and different rips on each one and they have such a comfortable material. The tops I’ve orderd have been a less high quality material and have broken on a few occasions but you definitely get your money’s worth, especially on how cheap it is coming all the way to England! I’ve also recommended it to friends and they have love it too!😍
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Terrible customer service!! And shipping
So I ordered 6 items 3 days before the Black Friday sale. In the “shipping and processing” sections it states that it’ll take 3-7 days for your items to be processed then put into transit and 3-7 days for your items to be shipped to u it took a total of 10 days ( Black Friday, cyber monday, and cardi b collection ) had all happened AFTER I PLACED MY ORDER!! and they blamed tht they were flooded with orders from those sales as to why my clothes were out of stock and my order had to be refunded not because they wanted to by the way but because I wanted to cancel my order. So I gave them benefit of the doubt because i really like fashion nova and this was the first time this had happened to me as I’ve order from them previously and it went great I got my clothes in less than 5 days. So I ordered 8 more items Dec 1 and here it is dec 8 and I STILL HAVENT GOTTEN ANYTHING BUT THE SAME EMAIL I GOT THE FIRST ABOUT HOLIDAY CARE!! So this will surely be my absolute LAST TIME ORDERING ANYTHING FROM FASHION NOVA! I feel they should not taking ANY OF YOUR MONEY UNTIL YOUR ORDER HAS BEEN PROCESSED!!!
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