I love the brand of fashion nova but I am disappointed
I love the brand but I ordered the first item I receive it the second item and third items I didn’t see them yet so I’ve been more than a week and then they didn’t send me a refund and they didn’t tell me anything or emails or anything and there is so many customers they all they talk about they take the money and they didn’t give them their items even you can’t talk with the customer service I tried to reach them five times they put you in the answer machine so you have to leave a message nobody call you of course I think that’s they let you make purchase the first purchase and then they sent you the first item until you get the big purchase and after that they will take the money and that they will not send you any items so I am not going to use this app anymore.. ما انصح بالشراء منهم لان يبعثولك فقط اول قطعه الى ان تشتري كثير قطع ومايبعثوها الك بياخذو لفلوس فقط ومايبعثو القطعه الدافع فلوسها وكنما خدعه يخلوك تثق فيهم في اول اودر والبقيه بياخذو لفلوس وماتقدر توصل للخدمة العملاء كلها حاطين المتحدث الالي وماتوصل لنتيجه معاهم انا حبيت اوضع تجربتي معاهم علشان الناس ما تتورط زي
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Good but not that good
Fashion nova charges u 2 day shipping no matter what. There is no option for u not to pay 2 day shipping but what really pisses me off is that they make u pay 2 day shipping and then they take forever to deliver EVEN IF U PAID. So where I’m getting at is no matter if u get something under I guess $75 then u most likely gonna pay 2 day shipping even if ur items don’t come in 2 days. Another downside is that the clothes will always look good on those models, might not look the same on u cuz the different body types. Not everyone is slim thick. BUTTTTTTTT the only reason why I will continue buying for fashion nova is cuz there clothes are cute and the prices is cheap but most of there Quality is good. The only thing is the jewelry. Mine turn greenish and had that medal smell after a couple months but never really had a problem with there clothes
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Fashionova
Love itttt
Was in love but now I feel very disappointed
I really love fashion nova, but this last purchase experience has been a nightmare. I’ve been going back and forth with customer service trying to find out why only half of my items were sent and no refund or any notification email or explanation has been sent to me as to why I only received half of my order. Additionally, the customer care rep keeps referring to another order # that isn’t the one I’m talking about and she keeps responding with “copy and paste” customer care responses and not actually helping me find out why I’m not receiving my refund.
Like I said, I’ve got a closet full of FN but this whole experience has really put a sour taste in my mouth. I don’t know if I’ll continue to shop with you guys if you can’t get your “system” under control. The whole “our system is unable to recognize when things are over-purchased and go out of stock” crap is complete bogus and looks really bad on your part. we shouldn’t even be able to add things let alone purchase them to our cart if it is out of stock. “overselling” an item is not a way to keep business either. I hope this issue gets resolved but I am very weary and honestly unmotivated to buy anything else right now. I missed out on all the Black Friday/ Cyber Monday deals because of this mess.
Like I said, I’ve got a closet full of FN but this whole experience has really put a sour taste in my mouth. I don’t know if I’ll continue to shop with you guys if you can’t get your “system” under control. The whole “our system is unable to recognize when things are over-purchased and go out of stock” crap is complete bogus and looks really bad on your part. we shouldn’t even be able to add things let alone purchase them to our cart if it is out of stock. “overselling” an item is not a way to keep business either. I hope this issue gets resolved but I am very weary and honestly unmotivated to buy anything else right now. I missed out on all the Black Friday/ Cyber Monday deals because of this mess.
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Yikes
I really likes fashion nova to begin with but its just too much inconvenience at this point. Some items are basically a hit or miss. Then at one point they refused to let me return my item since I guess they count the 30 days from when I ordered it & not when I received it. Then I had to pay shipping even though they advertised free shipping. When I asked if I could get a refund because I basically paid for shipping for no reason, they said I couldn't because its already been done even though I was supposed to get free shipping. Then 2 day shipping is at least a week in which I also complained about in an email because again, I paid for faster shipping which I skill didn't get. Another inconvenient time was when i order two by mistake and i could not cancel or return the item. Then most recently, my two day shipping came 10 days after the "two day shipping" with missing items & when i reached out to them, no one answers their emails or phone. I was on hold for over 20 minutes and finally a little after it hit 5, they said they were closed and couldn't help even though i called before 5. After this last order, i can no longer go through this struggle again. I think I’ll stick with somewhere more reliable.
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User Friendly
My first ever Fashionnova purchase and I was pleased with the functionality of the app. I started off with the link from Instagram, within that link, it prompted me to download the app...best decision. Sifting thru the pages and going back and forth was a breeze AND QUICK. Maybe the best shopping app I’ve experienced. However, everything I liked, I added to my bag. I didn’t need to save anything so I don’t know how that works. I love when you can easily add and delete from your favs/saved list. Checkout was also pretty simple and most of all creating your login. Usually sites make you go thru so much. I’m hoping this won’t result in a security concern later on. I heard about the long delivery times, I’m hoping that won’t be the case for me. Overall, I’m happy with my experience thus far...will update once received packages.
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Glitching app & 20 days
It’s my first time shopping with fashion nova but my order hasn’t even been shipped it is still in the processed . It’s been 16 days and it’s is STILL PROCESSING . I understand that they were moving locations but honestly my order confirmation said it would take 7-10 days to process my order . It’s ridicules. Not only that but the app keeps freezing while I’m trying to use it and just takes me out of it . I’m just very disappointed . I was so hyped up when I found out about Cardi B collection but the fact that I still have yet to receive my first order really turned me off from taking part of that experience. I was so ready to buy many of her items. Between the app glitching and my order not even being fulfilled , let alone packaged or sent, I’m having a terrible experience. This is my first review , that’s how upset I am .
Edit: my sister just ordered from them and they processed her order before mine and I’ve been waiting almost a month . What’s going on ? This is crazy .
Edit: my sister just ordered from them and they processed her order before mine and I’ve been waiting almost a month . What’s going on ? This is crazy .
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Love, love, love.
I’m from Australia and sometimes I can’t find my size in store that cater to my figure but Fashion Nova comes through with the goods. With the app it’s that made ordering my clothes that much easier. I’ve Never had a problem with the store of the App. It’s fast and reliable.
What the heck is going on with your shipping
I have been so excited to try Fashion Nova, I finally got together a shopping cart of 7 items and purchased them
AFTER I purchased the items I got a notice at the bottom of my confirmation saying that “because of your transition to a new warehouse there may be 8-10 day delays in shipping your order.”
My order has gone ELEVEN days with no change. No shipment, no processing.
And today I got an email disclaiming that if I’d like to cancel Fashion Nova would happily give me a refund because they had “no idea when my items would ship.”
I LIKED the items in my bag, and many of them have sold out now. How is this a way to treat your customers, especially new ones like myself. I am disappointed that you spend so much money and time on social media advertising, and you make your company seem so impressive and catering to women and when people actually ORDER you almost try to get them to refund so you don’t have to worry about their order. New warehouse or not, you should be able to process and ship orders correctly during your transition or you should not operate at all.
AFTER I purchased the items I got a notice at the bottom of my confirmation saying that “because of your transition to a new warehouse there may be 8-10 day delays in shipping your order.”
My order has gone ELEVEN days with no change. No shipment, no processing.
And today I got an email disclaiming that if I’d like to cancel Fashion Nova would happily give me a refund because they had “no idea when my items would ship.”
I LIKED the items in my bag, and many of them have sold out now. How is this a way to treat your customers, especially new ones like myself. I am disappointed that you spend so much money and time on social media advertising, and you make your company seem so impressive and catering to women and when people actually ORDER you almost try to get them to refund so you don’t have to worry about their order. New warehouse or not, you should be able to process and ship orders correctly during your transition or you should not operate at all.
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App Failure
I love the App and I love Fashion Nova. The app is easy to use and user friendly, however the app closes down and crashes whenever I try to save an item by clicking the heart. This is frustrating because I cannot save the item for future buyings. I have to screenshot and keep in my photos which is slightly annoying. Other than this, I am very happy Fashion Nova finally released an App it has been long awaited. ❤️
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