Total scam
I had the new costumer deal set for 3 months, $12 per month. The only condition was to auto renew every month. First off, activating the SIM took HOURS. LITERALLY 4 HOURS! The service still sucked on my phone when I did have it. And low and behold, after one month they canceled the deal for $12 a month because they couldn’t auto renew it. I was on the phone for about 3 hrs a day for 4 days and they told me that the auto renewal was an issue on their end but I was still no longer eligible. So I decided to switch providers. They made me buy a $15 plan because they said they couldn’t give me the info of transferring without me having a plan, and once I transferred, I requested a refund since I only used the plan for 20 MINUTES. Their site says their team will respond via Email in 48hrs. It’s been 2 weeks, and 4 Emails later and I am still to receive my refund. If I don’t get my refund by the end of next week I’m seriously reporting this company to the Federal communications agency because the stuff their doing is definitely illegal
Show less
Response from developer
Hi, We regret your experience and want to resolve this swiftly. Please email appsupport@lycamobile.com with your details, and our support team will investigate your concerns promptly. Thank you for bringing this to our attention.
