Driver can cancel last minute and your day is screwed
Today was my first time using Scoop. I had 8:30am meeting so I scheduled pickup as late as 730am. Then my driver casually texts me at 715am, asking if we can go at 8am. I replied him back I cant, and called him but he doesnt answer. I had to cancel the ride and get on bus last minute. If I had known he couldnt make it, I should have left by 7am to make 830am meeting.
There is no system that makes drivers more reliable yet. If the rider doesnt show up, driver can just leave. But if the driver doesnt show up, riders are dependent on them and changing last minute in the morning and ghosting is not acceptable. Especially when the app is targeted to workers that have meetings they need to make.
They should have a review system and driver/rider should be able to choose based on that too.
There is no system that makes drivers more reliable yet. If the rider doesnt show up, driver can just leave. But if the driver doesnt show up, riders are dependent on them and changing last minute in the morning and ghosting is not acceptable. Especially when the app is targeted to workers that have meetings they need to make.
They should have a review system and driver/rider should be able to choose based on that too.
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Buttons don’t work!
I’m an app developer myself, and while this app is super useful to me - the developers need to seriously do a basic regression and fix the buttons! Legit cannot load a single thing, the + button to “schedule” ride never works! Also the button for “view carpool shortlist” is impossible to tap!
Fix your UI, the buttons!! I have never given a negative app review in my life before but had to come here to generate some noise. I’d love to update/delete this if you can fix the basic buttons to actually book a ride because that’s literally what the app is for!
Fix your UI, the buttons!! I have never given a negative app review in my life before but had to come here to generate some noise. I’d love to update/delete this if you can fix the basic buttons to actually book a ride because that’s literally what the app is for!
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App is good but customer obsession in zero
Good thing about scoop is that I get matched almost all times.
Worst thing is their customer obsession. My divers never come on time. Also mostly I’m asked to come to a different location which is far from my location. I’ve raised complaints with scoop a lot of times. But their response is always “as per our terms and conditions, they shouldn’t ask you to come to a different location. We’ll ask the drivers to follow this strictly”. But nothing changes. When I hear the same response again and again, it’s irritating. I’m not able digest your sweet words. I understand that scoop can’t force strict rules as they’re just starting up and can lose drivers. They should also think about retaining riders.
Worst thing is their customer obsession. My divers never come on time. Also mostly I’m asked to come to a different location which is far from my location. I’ve raised complaints with scoop a lot of times. But their response is always “as per our terms and conditions, they shouldn’t ask you to come to a different location. We’ll ask the drivers to follow this strictly”. But nothing changes. When I hear the same response again and again, it’s irritating. I’m not able digest your sweet words. I understand that scoop can’t force strict rules as they’re just starting up and can lose drivers. They should also think about retaining riders.
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