Lyca Mobile US User Reviews

Lyca Digital Private Limited

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Payment geteway error, no network coverage, call disconnection

I got an offer and changed to the lyca mobile, unfortunately the service was dissatisfying and disappointing because the service is worse, i called the customer service and the customer service agent said the supervisor who speak english is not available today can call back later.. what a mess service.
Instead of rectifying the issue and find a solution they are saying sorry.
It’s unacceptable!

Please do not join to lycamobile…

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Jio Joe

12 days ago

Response from developer

Hello, We regret the inconvenience caused. Please send us your concern to appsupport@lycamobile.com. We will get back to you at the earliest. Regards, Team Lyca

Horrible customer service

It’s been a week since I got there sim and it doesn’t work and I have had to call them 5 times a day for the last week because I haven’t been able to make calls with my sim and they still haven’t solved me issue

Yeah172.

21 days ago

Response from developer

Hello, We are sorry you didn’t have a good experience using our service. To help us route your complaint, we'd be grateful if you can provide us with additional details regarding your issue. Kindly provide your phone number and the issue at appsupport@lycamobile.com. Regards, Team Lyca

HOW TO CANCEL AUTO RENEWAL

I used lyca mobile for 1 year, the connection is really bad and never had 5. The customer service are really bad. They don’t want to help you.

To port out you need to call the customer service and ask for your account number and transfer pin. They will ask you 2 number you call frequently and your personal information also last data plan u paid and last 4 digit card you used.

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BHL.ID

2 months ago

Response from developer

Dear User, We are sad to know that your experience with the CS team was not satisfactory. Please share your issue with us at appsupport@lycamobile.com and we will look into it at the earliest. Regards, Team Lyca

Useless service ever

Ordered a physical sim which never delivered. Kept on calling Customer care again, and again they kept on asking the same details repeatedly but with no results. Above all, no refunds for my plan and they even cut monthly plan prices for second month as well for the sim that was never delivered to me. Horrible

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rajput Hassan

3 months ago

Response from developer

Hello, we are sorry that you faced an issue. Could you please share your contact details with us on appsupport@lycamobile.com so that we can get in touch with you and resolve the issue? Regards, Team Lyca

DO NOT GET LYCA

It might seem tempting because of the price but you get lines from other companies for the same price. Optimum currently has $15/month offering. LYCA mobile is outdated, does not have a smooth eSIM transfer process, and will also try to take as much as they can from you while leading you on. Furthermore, their human agents are pretty useless.

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Gnomes505

3 months ago

Response from developer

Dear User, Thank you for the rating. Kindly let us know what updates or changes you would like to see in our app, in order to give us a 5 Star rating. You could write to us appsupport@lycamobile.com. Regards, Team Lyca

Ultimate Worst

They are a joke. Bought sim card on July 9th and never worked until today due to technical issue. Every time I check in the status of the ticket it's always in progress. Their Customer Service people are horriblly incompetent to inform me what's wrong or to give me timeline for completion. I'm switching to other company.

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wbumi

4 months ago

Horrible

Do not use this app. I have my debit card on autopay. I wants to cancel it but now I don’t even get into the app. When I try to log in, it’s just shows blank screen. This is so annoying now I don’t know what to do anymore

dgrkekenenenjfnrnr

5 months ago

DONT PURCHASE LYCA

This is the worst service ever. First they don't give 5g if you don't call them, but you pay for that. Then the auto renewal system is broken, incorrect messages all the time, incorrect charges all the time, but they never assume or give money back. Costumer support is a joke, quality of call is zero stars you can’t understand nothing what they say, besides they don't resolve nothing. Email support is useless…
Don't use Lyca!!

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Zeca_afonso

5 months ago

This is broken

I haven’t been able to access the app for months now, it just shows a blank screen and I tried the website and I still can’t get access to my information. I was hoping an update would fix the problem but still same issue. Please hire better people to fix the app. I really hope y’all would listen to these bad reviews. STOP IGNORING OUR FEEDBACK!!!!

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😉😌😝😒😏

5 months ago

Response from developer

Hello, It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Kindly connect us at Appsteam@lycadigital.com with concern and the screenshot. Thanks, Apps Team

After the last update my app has a blank screen.

I tried deleting and reinstalling but nothing works

Dislikingit

6 months ago

Response from developer

Hello, We regret to learn that your experience with our app fell short of your expectations. Your feedback is valuable to us as we strive to improve our services. Please don't hesitate to share the details of your issue with us via email at appsupport@lycamobile.com. Our team is committed to addressing your concerns promptly and ensuring a better experience for you. Thank you for bringing this matter to our attention. Best regards, Team Lyca