Insufferable Management
This is an honest review of my personal experience with Livekick as a company, and the way it is managed; it has absolutely nothing to do with the trainers & professionals who share their knowledge and experience with the users.
I signed up through my company for a monthly plan with 2 weekly sessions. Naturally, it was charged ahead of time and renewed automatically for the following month. In order to cancel the subscription, I had to email the company twice until it finally happened. At that point I had only completed 15, of the 20 sessions that I had already paid upfront but because I canceled, the system deleted everything on my dashboard and the 5 sessions were just “lost”.
I emailed the company to ask for a refund of the unused portion of the classes and received a reply, of course, offering the possibility to schedule those classes. When I refused and insisted on the refund, their customer service replied and mentioned the article in the agreement related to no refunds on unused portions of the program. In my personal opinion, this practice is not only disrespectful but also dishonest to say the least, and a company who has this kind of one-sided agreement with the users, deserves no business and it will certainly never have mine again.
Beware of corporations who have no respect for the client. Had I not written about the unused portion of my program, I would have been charged double for each class taken, and LiveKick would NOT have done anything about it. Just kept the money and stayed quiet.
What does that say about management in your opinion?
I signed up through my company for a monthly plan with 2 weekly sessions. Naturally, it was charged ahead of time and renewed automatically for the following month. In order to cancel the subscription, I had to email the company twice until it finally happened. At that point I had only completed 15, of the 20 sessions that I had already paid upfront but because I canceled, the system deleted everything on my dashboard and the 5 sessions were just “lost”.
I emailed the company to ask for a refund of the unused portion of the classes and received a reply, of course, offering the possibility to schedule those classes. When I refused and insisted on the refund, their customer service replied and mentioned the article in the agreement related to no refunds on unused portions of the program. In my personal opinion, this practice is not only disrespectful but also dishonest to say the least, and a company who has this kind of one-sided agreement with the users, deserves no business and it will certainly never have mine again.
Beware of corporations who have no respect for the client. Had I not written about the unused portion of my program, I would have been charged double for each class taken, and LiveKick would NOT have done anything about it. Just kept the money and stayed quiet.
What does that say about management in your opinion?
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