Horrible at late hours.
The app will not update and whenever I try to do a transaction at a late time, it will deny everything.
I’ve had this happen so many times. It is embarrassing that I have to keep on refreshing the app until I am able to try and pay again.
I’ve had this happen so many times. It is embarrassing that I have to keep on refreshing the app until I am able to try and pay again.
Think Online Banking is convenient.
I appreciate how easy and convenient Think Online Banking is. And when I have a question, representatives are very helpful.
Mobile Deposit
Makes life so easy. Love not having to go to bank.
Tu Vo Fa L’ Americano
Mobile deposit is such a huge timesaver. So glad Think has this feature.
Used to be good. Painful now
I mostly use the app for moving money (pay bills, transfer between accounts, deposit checks) - seems like the typical use cases. Every time you navigate away from the app and come back (even for a second) you have to sign back in. And every time you sign back in, the app painfully slowly refreshes everything. It would be fine if it signed me off after some configurable time, but immediately?? This becomes very difficult to use when paying bills because I switch between this app and email & other financial apps then come back to put in the information from the other sources. By the time this app goes through its paces when I come back to it, I’ve just about forgotten the details of what I had to navigate away for. Frustrating! I can use the browser and avoid this, but I really prefer an app - just not like this. Oh, and of course, there is no place in the app for feedback , so hopefully they’ll see it here.
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Comprehensive
The Think Bank app is very comprehensive. So much so that there’s really no need to visit the website for anything. It’s all here, which is great! It’s very user friendly, and I love that it’s customizable so that I see what’s important to me!
Love Think, Their App’s Great Too
Any staff interaction I’ve had has been great. And the app has all the same capabilities as the online interface plus remote check deposit.
Awesomeness
Awesomeness app and if you have any difficulties call think they’ll walk you through with ease
Too many bugs
Ever since the last update, nothing in the app works. An error will show up when loading my account balances, an error will appear when mobile depositing a check, and error will appear when trying to send a report… it’s all errors. I’ve spent more time on customer service and them telling me they can do nothing besides if I come in but that defeats the whole purpose of online mobile banking.
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User friendly
Think Bank app is very user friendly and easy to navigate.
