False advertisement. Money trap.
When you first arrive you are greeted by paid parking which isn’t indicated on the website. And the employee that greeted us clearly didn’t belongg at this resort, as he told us and assured he wrote 11 but ended up writing 77 (other side of resort). I mean seriously, how stupid do you have to be to not scene be able to read your own handwriting! Upon ordering a pizza, you see the really nice pizza on the website. Even the in room ads show the same pizza. But when it arrives it has extremely tiny pepperonis, and day old sitting out cheese. Not only do they have terrible pizza, but their cheapskate owner has obviously cut costs anywhere he can, especially with the room. There is terrible lighting and half the room is dark most of the time, and to make matters worse there are paper thin blankets and an extremely cold resort. Not to mention the fact half the magi quest stations are unworking. Not worth the money. DO NOT GO! No
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Fun but… (Fitchburg, MA)
I really enjoyed this trip. I got a gift certificate from a friend so didn’t have to worry much about room, waterpark, food costs. I did like that when spending the night you can go out and get food and bring leftovers and enjoy food from the outside. The showers were nice and the beds were comfortable.
Downsides:
I do have some downsides though, the hot tub had a really rough interior which if your not extremely careful, you’ll cut your leg/foot just like I did. And yes, I do expect a waterpark will be slippery but I fell multiple times by the hot tub and exit of the blue slides. I have also fallen in the locker room area and hit the floor the hardest in the arcade. The arcade gets super slippery when lots of people walk in with wet bathing suits. While in the hot tub, lots of younger kids were splashing around. And yes, the Hot tub is for everyone, it makes it hard to relax when kids splash around. That lazy river is super fun, the two downsides to it are that it doesn’t move you like a normal lazy river, and once you go around you’ll float back out to the entrance of the river itself and now around to do another lap.
Downsides:
I do have some downsides though, the hot tub had a really rough interior which if your not extremely careful, you’ll cut your leg/foot just like I did. And yes, I do expect a waterpark will be slippery but I fell multiple times by the hot tub and exit of the blue slides. I have also fallen in the locker room area and hit the floor the hardest in the arcade. The arcade gets super slippery when lots of people walk in with wet bathing suits. While in the hot tub, lots of younger kids were splashing around. And yes, the Hot tub is for everyone, it makes it hard to relax when kids splash around. That lazy river is super fun, the two downsides to it are that it doesn’t move you like a normal lazy river, and once you go around you’ll float back out to the entrance of the river itself and now around to do another lap.
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Excellent
The rooms were very clean. In fact I always saw the hospitality staff working hard to keep things clean for guests. Loved the bunk beds for our daughter. Very very cute and fun. Very comfortable beds. Shower had excellent pressure. I found the lodge easy to navigate. Everything is so well organized.
The waterpark was very clean as well! It is not huge- but it has plenty to offer. There is also an outdoor pool- not huge- but very nice. Lots of staff watching over things and offering help whenever needed.
We were especially impressed with the manager at the campfire kitchen and a new waiter there. Super kind- even took a picture for me of me my daughter. The waiter was fabulous.
We also had a fantastic waiter at the barnyard restaurant. We were there after hours and he was so kind to us. I never felt rushed. The food was exceptional there. The lodge itself boasts many activities- including bowling, arcades, different food options, story time for kids, a ropes course, build a bear (bring your wallet and be prepared to spend a good chunk if you do this- but it was worth it for our little girl)….. and many many other activities.
I would most certainly return and recommend to friends. We, in fact, want to return and invite friends to come with us! Worth the price for sure! My daughter was thrilled 🥰a big thank you to the staff there for being so wonderful. What a great experience!
The waterpark was very clean as well! It is not huge- but it has plenty to offer. There is also an outdoor pool- not huge- but very nice. Lots of staff watching over things and offering help whenever needed.
We were especially impressed with the manager at the campfire kitchen and a new waiter there. Super kind- even took a picture for me of me my daughter. The waiter was fabulous.
We also had a fantastic waiter at the barnyard restaurant. We were there after hours and he was so kind to us. I never felt rushed. The food was exceptional there. The lodge itself boasts many activities- including bowling, arcades, different food options, story time for kids, a ropes course, build a bear (bring your wallet and be prepared to spend a good chunk if you do this- but it was worth it for our little girl)….. and many many other activities.
I would most certainly return and recommend to friends. We, in fact, want to return and invite friends to come with us! Worth the price for sure! My daughter was thrilled 🥰a big thank you to the staff there for being so wonderful. What a great experience!
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Poor customer service
Here I am buying all the most expensive passes, there’s no Internet so I can’t get all the frees stuff/ rewards the app is talking about. I was supposed to get breakfast tickets never got them needless to say breakfast was awkward when the waitress was being a B charged us then had to go set the front desk straight came back and rubbed it in the rude waitresses face that I did in fact have the tickets…. Her excuse oh yea this happens all the time… what’s next.. Vending machines not working. One of the showers in men’s locker room doesn’t work. Let’s see the soda machine is timed so my kids being kids didn’t get to fully fill their cup OH and one of the flavor dispensers didn’t work also… I’m sure there will be. A lot more. They have a use it or lose it policy but can’t check status of your stuff because the app is down …
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Amazing
Did a one day weekday stay. The price was so affordable. We got the Grizzly. The room was extremely large and clean. It was also comfortable. There are 3 tvs in this 2 bedroom suite. The water park was outstanding and your access is included in the room. My 3 yr old and almost 1 yr old grandsons had a ball and so did the adults. Every single staff member was nice and helpful. I also had a virtual assistant that sent reminders of activities and even had extra blankets and towels brought to my room upon request. They had activities for the kids going on throughout the day. The pizza at Hungry As A Wolf( inside the resort) was delicious! The game room was so much fun and my grandson was in love with the house inside the Build A Bear store. Check in was so easy and even though check- in was not until 4, we were able to access our room when we arrived at 12:30. I GIVE THEM A 10+/10!!!!! We will be back!!!!
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Overload
***Too many people and not enough staff. Major issues that don’t get taken care of. ****We traveled with family and called several times for rooms next to each other but they put us on different floors.
***Hidden charges!!! They refuse to fix, blaming central call center. We were set on a nightly rate, paid etc but the rate went up and we had to pay more.
***birthday package was given on the wrong day. That package isn’t cheap!!!
******broken couch bed. Noone repaired. Noone responded. We needed it to work as we had booked the room for the number of beds. So, we had a difficult night sleep.
****we spent a lot of time in line waiting and trying to take care of the situation at guest services. So few people. There were shifts where a manager wasn’t even on property. Times where there was NO ONE at the desk. What a waste of time without our children. 😡
***Hidden charges!!! They refuse to fix, blaming central call center. We were set on a nightly rate, paid etc but the rate went up and we had to pay more.
***birthday package was given on the wrong day. That package isn’t cheap!!!
******broken couch bed. Noone repaired. Noone responded. We needed it to work as we had booked the room for the number of beds. So, we had a difficult night sleep.
****we spent a lot of time in line waiting and trying to take care of the situation at guest services. So few people. There were shifts where a manager wasn’t even on property. Times where there was NO ONE at the desk. What a waste of time without our children. 😡
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Accommodations are rough
The AC unit keeps us up most of the night. The machine would squill from nowhere or sound like an awful windstorm throughout the night.
Then, when we checked in, we were notified that the building was under repairs. So, with an awful night's sleep and then being woken up with drilling right in the morning, it's a good thing that we only stayed three nights.
Then, when we checked in, we were notified that the building was under repairs. So, with an awful night's sleep and then being woken up with drilling right in the morning, it's a good thing that we only stayed three nights.
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Very frustrated
This is our third week long stay at this location and never had a problem up til today. We go to check in and the kiosk isn’t working. My reservation shows that the add ons I paid for aren’t there and now I’m told I have to purchase a food package to be able to use my refillable cup! I understand the price increases on food/drink and the limit of one vehicle per room unless you pay for extra parking. But I paid almost $20 for a refillable cup that I can only refill once every half hour, also understandable, and now I can’t use it without paying for ANOTHER package.
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No more web check-in now
Do not allow online check-in now a days.Unable to do web check-in.
Great wolf is amazing 🤩
Best place on earth to stay with kids food is absolutely amazing great staff can’t say enough worth every penny 🙌❤️🫶🏼👌
