Awesome pool
Months later and the early check in is still sketchy at best. There could be an interactive hotel map which would be cool and a mobile check out ability but there’s not. You’d think with all the money they rake in (I got double billed for Wolf Passes) they’d be able to hire professionals to design a decent app.
Show less
Meh...
I used the precheck in option which was nice. This allowed me to use a different line to get my keys once I arrived. I did not use any of the food ordering options in this app so I cannot comment on that feature. However, I did use the feature where it showed me the next grand lobby activity and that was nice. That feature allowed me to not use the website to see what the next activities were. I really disliked using the map because every time I zoomed in or out, the map would reload. I wished it would’ve zoomed in and out like a picture on your phone. One last thing, I tried using the chat option to reach customer service at the lodge and they have been unresponsive to this feature. I haven’t received any responses in 2 days but I ended up getting the answer from a staff member in the hallway. Does that feature not work?
Show less
Response from developer
Thank you for your valuable feedback. We apologize for the inconvenience during your stay; this feature has been fixed.
Chat doesn’t work; events are incorrect
After we arrived, I sent a message using the chat feature that no one ever responded to. I then sent another message, several hours later, along the lines of “is anyone out there?” and again received no response for the duration of our stay. Apparently no one is actually checking the messages there. Additionally, the schedule on the app is out of date, as we showed up for an event that wasn’t actually happening - the desk staff gave us a paper schedule and said to follow it instead. We have other issues with GWL that are not app specific, which will go in a review of the facility itself. All that said, the staff that you can interact with in person are all nice and the water parks and events are lots of fun for kids. We’d go back, but we would not waste our time on the app.
Show less
Response from developer
Thank you for your valuable feedback. We apologize for the inconvenience during your stay; this feature has been fixed.
This app is a miss
Let me start out by saying that I love great wolf lodge. But this app is horrible. It won't let you check in even though it notifies you to do so. Actually there whole internet presence stinks. You can't pre check in for the pre check in email that they sent me. This stay is getting off to a bad start. When I booked they double charged me. Then I called to resolve it and was the 44th person waiting in line to talk with someone and it still didn't get fixed on that call. So this app stinking is just icing on the cake for this trip.
Show less
Pointless.
Did not do mobile check in from the app so I can not speak intelligently on that matter. The app did alert us of evens going on I. The area. The coupons were very specific so we did not use those. The map took forever to load. The biggest thing I wanted to use was to order food on the go. It only offered 3 restaurants. Buckets, which was usually turned off and you could not order. The pizza place and it did not have a menu to look at. And the ice cream place. Now you can take a picture with Wiley and that was a fun feature. All of this being said the app was pretty useless to us.
Show less
Great app.
I’m going to the lodge in April and i am very excited, the coupons are a great idea and i will definitely use them, even if you can’t zoom in on the map you can still see what is where and i love the schedule for the next activity. ❤️🐺🐺🐺🐺🐺❤️
Early development?
So downloaded as it was advertised in an email for an upcoming stay. Pretty wimpy app. No menu listing, activities disappeared after opening on my 2nd look. Reviews say check in is not working and the reviews are over many months. The one thing a business should strive for is to make it EASY for a customer to spend money, this app will not do that at all. Also, remove the options if they are not working, rather than frustrate your high tech guests. Hoping my stay will be a better experience that what this app does.
Show less
Great place - useless app
Someone else commented that it would not let them use mobile check in because they booked with a 3rd party - but we booked direct and apparently were still not part of the “randomly chosen”(?) group of people who could use it, at least according to the employees and some of the also somewhat conflicting things they told us after we arrived (2 also said it was my fault for supposedly having “missed my mobile check in window” and 1 tried to tell me that check in doesn’t actually mean check in). Incredibly frustrating.
Show less
Terrible App
Didn’t allow us to use the check-in feature because we booked through a 3rd party, which I guess I can understand (although it seems like having a reservation number should do the trick). Once we were checked in, we asked the front desk if the app would work for ordering meals. Front desk didn’t know of it would work since it’s a new app. Can confirm that even though we were checked in, the app still did not allow us to use any of its features, including mobile ordering.
Show less
Excellent app, would be Ben better with an iPad version!
As a Brit, I plan to visit one of the Lodges in the near future, specifically the Anaheim/Southern CA or Niagara Falls locations. This app provides everything I will need to research and book my trip (minus the flights to get me stateside and back home again, of course 💁♂️)! It would be great if an iPad version/compatibility was released, as I use an iPad sixth generation to use this app and the app doesn’t have functionality for the larger screen size. Other than that, top marks, and I can’t wait to book my trip!!
Show less
