The best hotel ever!!!!!
Well let me first start of with.... it’s the best hotel ever!!!!!!! Me and my family had so much fun! When we first walked in we were impressed how well the check in people treated us really welcoming! We lived all the decorations, for example they had a big tree with wolf stuff, and it was a tree house! They had another tree with lots of animals and stuff on it! They had a clock tower with all the characters on it!! They were also moving and singing! The gift shop was awesome to! They put great prices on all the stuff! We got on the elevators, and they worked fast and good! We walked into the room and we were amazed! We bought the kids cabin and it had a Cabin with a vaunt bed and a regular bed!! It has great wolf lodge characters painted on the wood! The other side looked so good to! We got a balcony and we had a awesome view! And oh the water park it’s really good! It has a family slide so all your family can go on the slide! And the buffet was good!
Your awesome great wolf lodge!
Your awesome great wolf lodge!
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Useless
This app didn’t work at all. Specifically got it to mobile order food which the hotel has signs posted everywhere encouraging you to use. But there is an area message stating “not accepting mobile orders at this time.” I called the front desk and the response was “oh yeah the mobile app is working right now.” … then don’t advertise it everywhere.
The app also kept stating “check in not available until 24 hours before your reservation” when it was obviously day of.
Don’t waste your time, totally useless.
The app also kept stating “check in not available until 24 hours before your reservation” when it was obviously day of.
Don’t waste your time, totally useless.
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convenient, but not great
The app is convenient for checking open/close times for attractions, messaging the front desk, etc. Best part is the online dining ordering from the food venues since it lets you skip the lines and just pick up your food when ready. EXCEPT check out day, then it won’t work for that at all - says you have to be checked in to your room to do mobile dining ordering. So even though you can stay at the park till 8pm on check out day, and still charge with your wristband, you cannot do mobile ordering with the app. I’ve questioned this issue several times (different visits, different lodges), and the response is always the same - “the app is down at the moment and you’ll have to order at the food venue”. This is of course the most diplomatic way for them to say the app doesn’t work that way and they don’t plan to let it work that way.
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Can’t log in
I made an account with Great Wolf when I stayed there last month. I wanted to book another stay using the app but every time I try to log in there is a message that states my email or password is wrong. I can log into the website just fine but not the app. I’ve tried about everything to log in even hitting the forget my password on the app then resetting using the sent email. No luck. Gave one star because if I can’t login Then the app has no benefit.
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Somewhat Useful
The app has its uses, but very limited to say the least.
Pros:
+ Online food ordering works to deliver to your room or just to see the menu if you’re curious whats available pool-side
+ Schedule reminders for upcoming activities
Cons:
- Map is useless. Its just a non-interactive photo that gets blurry if you zoom in.
- Chat feature didnt work. The hotel actually sets up a phone text message which is much more responsive
- Schedule is not accurate compared to the local schedule. I ended up taking a photo of the local schedule on a dry erase board as a reference.
- No other features; can’t check room balance, add other activities, or add late checkout. Heck, you can’t even check out. Remote check out is done by text messaging.
Overall, I expected a lot more from the app. At the very least, an interactive map that I can click on icons to know when they open/close, etc. Its an “ok” reference point, but you’re better off just taking photos and talking to the staff at the local location. This was a review for the Charlotte, NC location.
Pros:
+ Online food ordering works to deliver to your room or just to see the menu if you’re curious whats available pool-side
+ Schedule reminders for upcoming activities
Cons:
- Map is useless. Its just a non-interactive photo that gets blurry if you zoom in.
- Chat feature didnt work. The hotel actually sets up a phone text message which is much more responsive
- Schedule is not accurate compared to the local schedule. I ended up taking a photo of the local schedule on a dry erase board as a reference.
- No other features; can’t check room balance, add other activities, or add late checkout. Heck, you can’t even check out. Remote check out is done by text messaging.
Overall, I expected a lot more from the app. At the very least, an interactive map that I can click on icons to know when they open/close, etc. Its an “ok” reference point, but you’re better off just taking photos and talking to the staff at the local location. This was a review for the Charlotte, NC location.
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Perfect Addition to our stay
I have no idea what everyone’s complaining about. We stayed one night and used the messaging for all our communication with the front desk. Someone named “Willow” even messaged me on our way in to say hello! We asked for pillows and towels and they were delivered on seconds to our room. All the times for shows were accurate too!
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Please Read!
Well you know how everyone is saying that it’s like a three star ⭐️ only, well, I personally think 🤔 that it’s awesome!!!!!!!! I used it to book 📚 my vacation, and also used the texting thing to text the staff for stuff like towels, and others! I also got to know about show times, activities for the kids, and I also used the map when I just arrived! Well sorta off topic, but the water 💧 parks were AWESOME 😎 and AMAZING 😉!!!!! I hope 🤞 ( crosses fingers) that you’ll use this app for the same reason and rate it too! GET THAT AWESOME App Now! Thanks 🙏 for reading 📖 this! If you get this app and rate it too, your AWESOME 😎 TOOOO! Now finally, bye! J.K, and if your a developer, thanks for the app! Now BYE 👋!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks 🙏 for reading 📖, LITTLEGIRLROSE#PUPPPYLOVER!!!!!!!!
Thanks 🙏 for reading 📖, LITTLEGIRLROSE#PUPPPYLOVER!!!!!!!!
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It’d be nice if it did everything as advertised
It’s great in theory, sadly the app just doesn’t deliver. The mobile checkin doesn’t allow for gift cards to be applied, and you can’t complete the pre-checkin process without submitting payment. The lodge will send messages to let you know important details like your room being ready, the water park opening and early, etc. however even with notifications on, you won’t actually get notified outside the app. The schedule duplicates items(ten-paw bowling was listed twice every day of our stay). The menu only worked for one of the restaurants during our stay.
The best thing about the app was taking pictures with Wiley, and even that was difficult. It wouldn’t allow you to easily reposition him without going back to the main page.
The best thing about the app was taking pictures with Wiley, and even that was difficult. It wouldn’t allow you to easily reposition him without going back to the main page.
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Won’t work!
I downloaded the app thinking it’d be quick and easy to do everything we wanted to do. But once I’m logged in, that’s it. That’s the end of what I can do- doesn’t matter how I login, I’ve tried via email address, got a white screen once logged in. Deleted, downloaded again and tried logging in by reservation number, got the same white screen after login. Deleted and downloaded yet again. Logged in via Google- nope. Same white screen after login. Deleting and not downloading again. Customer service’s wise advice was to use another supported device to try it out. Not worth the time and effort!
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Could be better
I am very happy to say that this app is better than most reviews state if you are just trying to understand what is going on around the hotel. A nice feature to have might be a check out feature or maybe even a spot where you can have Digital paw/wolf/cub pass. There should also show thrill rating or age/height recommended for each activity. Overall there could be improvements.
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