Overcharged
I booked a room and had the option to reserve a suite for 35$ extra… when I arrived and checked in they charge me 79$ instead of the 35$…. We have been long time customers and have visited several locations throughout the United States. They overcharged us for a couple of things and I left my room to grab a blanket from my car at 12 am they locked us out of our room while my children were sleeping in the room. I’m just saying…..you wanna spend some money and have a great vacation do not stay here
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Best vacations ever!
Our second trip to GWL in Manteca, and it’s always fabulous. I appreciate how clean and functional everything is. All you could ever want is in one place, which makes for very happy parents and kids. This time we booked a cabana, and it was totally worth it.
The MagiQuest game and rope course are also must dos here. If you can, I recommend staying for two days at least. It’s hard to squeeze everything into just one day.
My only suggestion is training the front desk better. Both stays we have encountered misinformation and mistakes at checkin. Last time the clerk forgot to give us half of the package we bought. This time we were told that you can pick your cabana early the day of, but that turned out to not be true. And again they didn’t give us our breakfast tickets that we had bought, so back down to the front desk we went. All in all this place is very close to perfection!
The MagiQuest game and rope course are also must dos here. If you can, I recommend staying for two days at least. It’s hard to squeeze everything into just one day.
My only suggestion is training the front desk better. Both stays we have encountered misinformation and mistakes at checkin. Last time the clerk forgot to give us half of the package we bought. This time we were told that you can pick your cabana early the day of, but that turned out to not be true. And again they didn’t give us our breakfast tickets that we had bought, so back down to the front desk we went. All in all this place is very close to perfection!
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Best Memories with my Granddaughter
We have been two times so far and that is our little special place to go. I would highly recommend the great Wolf Lodge in Colorado Springs. The story time at night with the story time Reader made a dramatic impression on my granddaughter that we now have story time in our house every single night before going to sleep. I don’t remember her name but my as my granddaughter says the story time teller had rainbow wolf ears.
From my Granddaughter her comments:
I love her story time thing already and I love when the characters come out every day like in them in the night I love Violet so much too because she has a beautiful beautiful dress and bow. I love her, love her and I love her story time thing. The end
What great memories!
From my Granddaughter her comments:
I love her story time thing already and I love when the characters come out every day like in them in the night I love Violet so much too because she has a beautiful beautiful dress and bow. I love her, love her and I love her story time thing. The end
What great memories!
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Memorial weekend stay
Great kids place great place for family lots of fun waterpark at centennial great Wolf Lodge is not as good as the one we have been to in Grapevine Texas also you could tell that the staffing was limited because the place was not very clean the cleanest bathrooms are behind the loose moose restaurant our balcony to our room was filthy the chairs were dirty we had to call to get it cleaned and it was cleaned fairly quickly however I don’t think they should’ve rented it in that condition.
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Family Birthday Trip
The Wolf lodge in Lagrange was great, the check in was a great experience, the staff was smiling, happy and so very helpful. Sorry to say that most of the other staff was not! The Duncan Dounuts staff looked like they were depressed and did not even ask can I help you. The staff at the Ben and Jerry was chatting together and not even concerned about the line of parents waiting to get ice cream with their kids. The pizza place girls were talking about the size of their boobs and actually comparing while we waited for our pizza. The pool should definitely be open by May, it is so beautiful and so many children and families wanting to use it
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Moderately Useful
Map of the resort is helpful. Messaging the front desk for needed items was great. Times for activities were wrong. Menus are incomplete and don’t offer any place to specify allergies for in app ordering.
Overall the resort does not have great signage so this is the only real option for some level of help besides trying to track down an employee who may or may not know what you’re asking about anyway, especially concerning events.
Overall the resort does not have great signage so this is the only real option for some level of help besides trying to track down an employee who may or may not know what you’re asking about anyway, especially concerning events.
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Glitchiest slowest app ever
This app is ridiculous, it couldn’t find my reservation with confirmation number unless I signed in. When I go into certain tabs it freezes and I’d have to swipe away and reopen app which means resigning in. It doesn’t even navigate easily not user friendly. Who did they hire to maintain this? Cheaply made for a big name company. So disappointed, it’s almost easier to just use the web browser on phone than the actual app. Please fix!
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Great!
Hi, my name is Ava and I’m 13 years old. I downloaded this app on my phone to help the check-in process easier to manage. Although you do still have to get in line to get access to your suite it’s still a cool app to have. My family and I went to Great Wolf Lodge in July and I am going back in December for the holidays ! We were able to order food, check the menus, talk to customer service, and have all the information for different activities. Where they would take place, time, and such. I go to the one in Boston/Fitchburg, MA. The employees are so welcoming and friendly. I highly recommend Great Wolf Lodge and this app!
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No where near the tire of service from a few years back
Our keys did not work for the room when we got up to the floor into the room that we had. Then our dining experience was subpar because we were told that it will be ready to certain time so when we went back they said they were test just to let us know when so far has been 45 minutes later and no text. I can’t imagine that all of these people are vaccinated but they were so many people not wearing mask. I did what I was supposed to do but I can’t see any kind of enforcement for anybody else. The people that are here or super rude. The families cut in in front of my family we was waiting on the elevator downstairs with a stroller and a small child and this other group of people just walked on the other way to right in front of us. The boiler is down. The water park is overcrowded. Everything is overcrowded. Our room is not the room that we were supposed to have that we thought we were getting. When we got here they said that there was a mistake but they couldn’t fix it until tomorrow because there were no more rooms available. Like I said we probably will not be coming back unless our kids are teenagers and they can do stuff on their own. Not a good idea to bring a young family here.
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Helpful for schedules and ordering food
I like that you can see the daily list of kids activities and the water park hours. You can also order food for pick up which is nice because the lines can get pretty long
