Leave a Review Equip
Login issues
This app is fine when it works, my issue is logging in. You enter all relevant details, enter PIN codes, set up Face ID so you don’t need to remember all the login details. This works fine for a short period of time. Then one day your asked to do it all again. Wears thin when you feel like this happens weekly. I’ve never had issues like this with other apps.Show lessEdd12329
Developer Response
Thank you for your feedback. Sorry to hear you’re having issues with the Equip app. For us to try to resolve this, we’ll need some more information. Please call our Helpline on 1800 682 626 or contact us via https://www.equipsuper.com.au/contact-us. Alternatively, please try re-installing the app. Apologies for any inconvenience.Absolutely Useless App.
This app. is rubbish. You cannot login no matter how long you wait. I have tried deleting the app. and reinstalling to no avail, it still doesn’t work. Speaking to the “helpdesk”, really is a waste of time as they haven’t a clue as to what the issues with the app. are. What do I have to do to have someone call me to assist?Show lessNewNothing1
Developer Response
Thank you for your feedback. Sorry to hear you’re having issues with the Equip app. For us to try to resolve this, we’ll need some more information. Please call our Helpline on 1800 682 626 or contact us via https://www.equipsuper.com.au/contact-us. Alternatively, please try re-installing the app. Apologies for any inconvenience.Needs investment
Equip, please invest a little more money in your app. Like everyone else, I’m also experiencing the continual rotating circle on login. After one login the app needs to be deleted and reinstalled….once it it works. This has been the case since I started using the app nearly 5 years ago but it’s getting worse. Surely this in not difficult to fix and given the fees we pay, surely some funds can be prioritised to fix customer experience through the app..Show lessSszyl01
Developer Response
Thank you for your feedback. Sorry to hear you’re having issues with the Equip app. For us to try to resolve this, we’ll need some more information. Please call our Helpline on 1800 682 626 or contact us via https://www.equipsuper.com.au/contact-us. Alternatively, please try re-installing the app. Apologies for any inconvenience.