Equip User Reviews

Togethr Trustees Pty Ltd

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Terrible

Have to log in/verify every time I open app. If you try to open app a second time, 5 minutes after logging in and verifying, it says the site is currently unavailable. Used the ‘contact us’ feature and said I had latest phone with latest iOS with latest app version. Got a copy and paste answer saying I needed latest version of browser. Shall take my millions elsewhere

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PJ 640

24 days ago

Response from developer

Thank you for your feedback. Sorry to hear you’re having issues with the Equip app. For us to try to resolve this, we’ll need some more information. Please call our Helpline on 1800 682 626 or contact us via https://www.equipsuper.com.au/contact-us Alternatively, please try re-installing the app. Apologies for any inconvenience.

Works for one day

Not being able to build an app that still lets users login the following day is one thing. The standard error message and developer response are simply infuriating. It has been an issue for years. It’s just an insult now and shows a total lack of respect for your customers. Apple should ban the app.

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GeoffWhatever

a month ago

Response from developer

Believe the reviews - watch the grey spinning circle!

This is ridiculous! For all the money that goes into super fees for a huge fund like this -
And the app doesn’t work properly and hasn’t done so for years if you believe the other reviews! What a disgrace. My advice to Equip: delete the app offering if you can’t get it to work properly! It makes me wonder if my large super account is being managed as well as this?!?! If so, perhaps I need to move my funds elsewhere.

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ImFarFromHome

a month ago

Response from developer

App keeps on not working

Guys pls fix the app. Once you download the app it works few times than afterwards you can’t login. Just loading sign comes. Then you have to delete the app and install again. Then it works few times and then again have to reinstall it. Please fix the app.

Makk.A

a month ago

Response from developer

Login issues

This app is fine when it works, my issue is logging in. You enter all relevant details, enter PIN codes, set up Face ID so you don’t need to remember all the login details. This works fine for a short period of time. Then one day your asked to do it all again. Wears thin when you feel like this happens weekly. I’ve never had issues like this with other apps.

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Edd12329

a year ago

Response from developer

Thank you for your feedback. Sorry to hear you’re having issues with the Equip app. For us to try to resolve this, we’ll need some more information. Please call our Helpline on 1800 682 626 or contact us via https://www.equipsuper.com.au/contact-us. Alternatively, please try re-installing the app. Apologies for any inconvenience.

Absolutely Useless App.

This app. is rubbish. You cannot login no matter how long you wait. I have tried deleting the app. and reinstalling to no avail, it still doesn’t work. Speaking to the “helpdesk”, really is a waste of time as they haven’t a clue as to what the issues with the app. are. What do I have to do to have someone call me to assist?

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NewNothing1

2 years ago

Response from developer

Thank you for your feedback. Sorry to hear you’re having issues with the Equip app. For us to try to resolve this, we’ll need some more information. Please call our Helpline on 1800 682 626 or contact us via https://www.equipsuper.com.au/contact-us. Alternatively, please try re-installing the app. Apologies for any inconvenience.

Needs investment

Equip, please invest a little more money in your app. Like everyone else, I’m also experiencing the continual rotating circle on login. After one login the app needs to be deleted and reinstalled….once it it works. This has been the case since I started using the app nearly 5 years ago but it’s getting worse. Surely this in not difficult to fix and given the fees we pay, surely some funds can be prioritised to fix customer experience through the app..

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Sszyl01

2 years ago

Response from developer

Thank you for your feedback. Sorry to hear you’re having issues with the Equip app. For us to try to resolve this, we’ll need some more information. Please call our Helpline on 1800 682 626 or contact us via https://www.equipsuper.com.au/contact-us. Alternatively, please try re-installing the app. Apologies for any inconvenience.

Big Bugs

You need to constantly reinstall the app for it to work. If you get stuck on an endless loading screen when trying to login it means you need to reinstall it. I would be extremely surprised and disappointed if the system admins aren’t aware of this issue already.

Really annoying bug that has been around for ages and we aren’t getting any fixes for it, app doesn’t seem to be well supported. Great idea but really poorly executed.

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LewBrews

2 years ago

Response from developer

Thank you for your feedback. Sorry to hear you’re having issues with the Equip app. For us to try to resolve this, we’ll need some more information. Please call our Helpline on 1800 682 626 or contact us via https://www.equipsuper.com.au/contact-us. Alternatively, please try re-installing the app. Apologies for any inconvenience.

The Worst Ap!

Instead of using the generic response of requesting the reviewer to contact your customer service centre and pretending that you don’t know that your app is rubbish, actually read your reviews and act on them. There are genuine reasons that your app scores overall 1 Star! In particular the constant “spinning cogs of death” and continually having to delete and reload your ap. Equip can do better, so how about you do it?

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iwritereviewshehehaha

2 years ago

Response from developer

Thank you for your feedback. Sorry to hear you're having issues with the Equip app. For us to try to resolve this, we'll need some more information. Please call our Helpline on 1800 682 626 or contact us via https://www.equipsuper.com.au/contact-us. Alternatively, please try re-installing the app. Apologies for any inconvenience.

Very good when it works

The app is great when functioning and the quick balance is a great feature. The issue is that after a while, say every couple of months, the app fails to retrieve data and ‘spins’. The only solution is to delete the app and reinstall after which it works instantly. Fix this bug up and the app will be terrific.

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Emmjay15