Leave a Review Smart911
Great service
Would definitely recommend people to sign up for this and have it be ready and updated for when an emergency strikes and fingers crossed that never happens.christophtrappe
Awful
This App doesn’t work. I can’t even confirm my phone number. Can’t enter my carrier as requested because the drop down menu is blank. So not much good. I hope this wasn’t government funded. Looking in to that. Feels like another ArriveCan scam.Boo$&#*
I seem to love this
I downloaded this app almost a year ago. Haven’t used it yet for an emergency, but I like it. I hope it help me when I need it and I love it anyway thank you for being there for me. I hope this will help me when I need it.unique nice guy
NO ALERTS for years/Sluggish & Glitchy/Deleting
I have never received an alert. The app is sluggish and glitchy. Can add a 2nd address, however cannot add alerts for it. This app appears to be a great idea in theory! I have read so many reviews to learn issues others are experiencing which are the same and even more! I received a notification to update my info. which is why I even opened the app, however, I am deleting as other users have, as the app is useless. Wish it actually worked…Show lessxmclee
Developer Response
Hello, sorry to hear about the difficulty. Please let us know what glitches you're seeing and we can attempt to resolve them. We can also help you figure out the difficulty you're having signing up for available alerts in your area support@ravemobilesafety.comRead if you live in Jefferson County, CO
Overall, this app is ok; however, if you live in Jefferson County, Colorado or any jurisdictions serviced by JeffCom (law enforcement dispatch) don’t bother with this app for safety notifications. They hardly ever put out notifications and God knows this County isn’t crime free. They used to put out frequent notifications for Lakewood residents, but ALL JeffCom safety notifications for ALL areas have stopped. With geo tracking and 10 miles radius turned on, the only notifies I’ve received in the last year are for weather.Show lessJfytgbkkcfhubcdhn
Developer Response
That doesn't sound right. Feel free to contact our support team for more help: support@ravemobilesafety.com Thanks for the feedback!The bad reviews convinced me to delete
Before doing anything with this app, read a few of the reviews. One person said the registration process was long, another indicated that he was unable to register, was kicked out twice, while setting up two separate accounts. With current IOS and Alexa, this app is redundant. So before spending time setting it up, just going to delete.Show lessCathyBkind
Developer Response
Apologies for your issues with registration. We are aware of the hiccups and are working to correct them as quickly as we can. In the meantime, feel free to contact our support team to help: techsupport@ravemobilesafety.comI wish I’d still get text notifications
I don’t know if it’s due to an update or what but I no longer get text notifications about road closures or severe weather even though I have those selected. I now have to have the app use my location always instead of while using like I had it previously set. I don’t like it like this. I don’t check the app to find road closures I like receiving the texts.Show lesssad in In
Developer Response
Sorry you ran into issues with your notifications! Please feel free to contact our tech support team: techsupport@ravemobilesafety.comCan’t log on
Well I created an account online for my Father in Florida, I’m in Maryland. After checking the box someone is assisting me, and completing everything though create user I’d and password I was kicked out. Then couldn’t log in to put his address and particulars.
Then I created account online for myself to see what next steps. made it through in case of emergency screen and was kicked out. Attempted to log in. Error. Downloaded the app verified my phone via txt. Couldn’t log in. Went to smart911 welcome email used link to go to account. Can’t log in.
On app select forgot user name and password. Entered email for a reset. Used email link. Entered info was rewarded with error too many log on attempts. I give up. This app is not helpful. No instructions, help chatbot, or phone number to call for assistance. Same with the website no instructions, help chatbot or phone number.
I thought this would be good thing to do for my aging parents but apparently if you do not have access to the parents email, if they have one, forget it. Since we had to replace their smart phones with flip phones because they no longer can use the technology can’t go there. And as I mentioned I’m in another state. 87 year old deaf parent that just had heart surgery will probably not open email to access a link to verify email especially if there is a time limit. If in fact that is next step. Don’t know what happens - no instructions. Smart911 is not very smart. Zero stars but had to select 1Show lessmynameiskimm
Developer Response
I'm sorry you had a hard time registering your father. Please reach out to techsupport@ravemobilesafety.com and we'll do what we can to help you resolve this issue.For summer home owners
I wish the app had a way to select the map area that you need to be warned about. Summer homes on remote lakes are not lived in year round, so those folks live in another place/state. The app uses location services on cellphone settings to warn homeowners, but that isn’t good if the home is in a burning forested area and the homeowner lives somewhere else. Please add the ability to select on a map the place you want warnings about.Show lessFlutetoots
Developer Response
Hi! Thanks for the feature improvement idea. I'll be sure to share it with the product team :-)Can’t change city for notifications
I have not lived in Indiana for 5 years yet it will not let me change my emergency notifications from that city and change it to my new city (or even new state). It will only allow me to turn off the notifications from the old city I lived in while in Indiana.Sky Panda Amanda
Developer Response
I'm sorry you had that experience. Please reach out to techsupport@ravemobilesafety.com and we'll do what we can to help you resolve this issue.
