Leave a Review myBuick
Remote start button disappeared on APP
Bought my car two weeks ago. Salesman showed me how to use it and especially how it can start my car using the app. Everything was fine until I got the car and the next day I went to start my car using my phone and the button was gone. Took car back to salesman and we sat in my car unloading and reloading it three times and the start button never came back. Called on-star and they didn’t have an answer for this. I want to give this a 5 star only if my remote button shows back wand stays thereShow lessDeveloper Response
So sorry to learn of these issues with the remote start command within the app. Our ultimate goal is to provide a worry-free and user-friendly app experience for all our valued Members. Understanding any frustration, we would like to hear from you in an email sent to socialmedia@gm.com. Please headline this email with "Attn: myBuick App/Lovetexas2012" in the subject line for reference. We do hope to hear from you soon there, to give us the opportunity to correct this. ~JacobWhat Happened??
I used to love this app. Particularly being able to send address to my GPS so it is all ready to go when I get in my car. Until about 6 months ago had no problem with app. Recently I have had it malfunction on numerous occasions, had to delete app and reload 3x to get it to work (on 3 separate occasions), I go to use app and it won’t open. What is going on? Don’t fix what is not broken! This app worked great a few updates ago. It has now become unreliable.
Received response from Buick. However, they buried. y bad review so had to look through all the bad reviews to find it. Then they ask me to send more info to a given address. I already gave you all the info in my review…..WHY do I have to repeat it. Same response I got to a previous problem. Send us more info to this address when already told yoy the $100 update I bought from you. ade my GPS worse and is not an update be ause it doesn’t even have roads that were put in two years ago. So I feel conned on that purchase. So now my app doesn’t work for GPS AND car GPSwas screwed up by your $100 GPS update I was dumb enough to buy. Really a shame because I really love my loaded Envision and had planned to buy another one. However, now I amhaving second thoughts now due toa corporation who can not back up their cars and plan to look around at other carsShow lessDeveloper Response
We appreciate your feedback. Please know that we ask that you email us so that we may work with you through your concern. Throughout the troubleshooting process, we may require account details from you and we would like to protect your privacy. Kindly email us at socialmedia@gm.com with "ATTN: myBuick App/Churlgurl" in the subject line so that we may assist you with your navigation concerns. We hope to hear from you soon. ~KyjaThe worst app
Insane process to get the app downloaded and create an account to where it is usable. Are you people seriously this far behind on technology??? You don’t have a database of all vehicles manufactured, really? The app asked to create an account. Ok, understandable. Then it asked me to press the on-star button in my car. Really, I don’t subscribe to that crap and this app requires it for me to view/edit features my car provides. Nuts! To make matters worse after I get the VIN entered the app now wants me to enter the freakin year, make and model… insane. Ok, so I fell for this too. Guess what.. please press the on-star button it asked AGAIN! I’m done with the app and probably done with car. A car that used to be American made now made in Korea. Thank your government officials.Show lessDeveloper Response
This is certainly not the experience we want you to have with the app. When you can, please send us an email with more details to socialmedia@gm.com and “ATTN: myBuick app/Big-G1962” in the subject line. We would like to look into things further with you. ~Bella