Leave a Review myBuick
Remote start button disappeared on APP
Bought my car two weeks ago. Salesman showed me how to use it and especially how it can start my car using the app. Everything was fine until I got the car and the next day I went to start my car using my phone and the button was gone. Took car back to salesman and we sat in my car unloading and reloading it three times and the start button never came back. Called on-star and they didn’t have an answer for this. I want to give this a 5 star only if my remote button shows back wand stays thereShow lessLovetexas2012
Developer Response
So sorry to learn of these issues with the remote start command within the app. Our ultimate goal is to provide a worry-free and user-friendly app experience for all our valued Members. Understanding any frustration, we would like to hear from you in an email sent to socialmedia@gm.com. Please headline this email with "Attn: myBuick App/Lovetexas2012" in the subject line for reference. We do hope to hear from you soon there, to give us the opportunity to correct this. ~JacobWhat Happened??
I used to love this app. Particularly being able to send address to my GPS so it is all ready to go when I get in my car. Until about 6 months ago had no problem with app. Recently I have had it malfunction on numerous occasions, had to delete app and reload 3x to get it to work (on 3 separate occasions), I go to use app and it won’t open. What is going on? Don’t fix what is not broken! This app worked great a few updates ago. It has now become unreliable.
Received response from Buick. However, they buried. y bad review so had to look through all the bad reviews to find it. Then they ask me to send more info to a given address. I already gave you all the info in my review…..WHY do I have to repeat it. Same response I got to a previous problem. Send us more info to this address when already told yoy the $100 update I bought from you. ade my GPS worse and is not an update be ause it doesn’t even have roads that were put in two years ago. So I feel conned on that purchase. So now my app doesn’t work for GPS AND car GPSwas screwed up by your $100 GPS update I was dumb enough to buy. Really a shame because I really love my loaded Envision and had planned to buy another one. However, now I amhaving second thoughts now due toa corporation who can not back up their cars and plan to look around at other carsShow lessChurlgurl
Developer Response
We appreciate your feedback. Please know that we ask that you email us so that we may work with you through your concern. Throughout the troubleshooting process, we may require account details from you and we would like to protect your privacy. Kindly email us at socialmedia@gm.com with "ATTN: myBuick App/Churlgurl" in the subject line so that we may assist you with your navigation concerns. We hope to hear from you soon. ~KyjaThe worst app
Insane process to get the app downloaded and create an account to where it is usable. Are you people seriously this far behind on technology??? You don’t have a database of all vehicles manufactured, really? The app asked to create an account. Ok, understandable. Then it asked me to press the on-star button in my car. Really, I don’t subscribe to that crap and this app requires it for me to view/edit features my car provides. Nuts! To make matters worse after I get the VIN entered the app now wants me to enter the freakin year, make and model… insane. Ok, so I fell for this too. Guess what.. please press the on-star button it asked AGAIN! I’m done with the app and probably done with car. A car that used to be American made now made in Korea. Thank your government officials.Show lessBig-G1962
Developer Response
This is certainly not the experience we want you to have with the app. When you can, please send us an email with more details to socialmedia@gm.com and “ATTN: myBuick app/Big-G1962” in the subject line. We would like to look into things further with you. ~BellaGlitchy and won’t connect to the car
When this app works it works well, when it gets glitchy it won’t allow you to login. It’ll have errors with the two authentication system.
It has since changed to not being able to navigate with turn by turn directions. For theist 3 months every time I want to use turn by turn directions the only option it gives me is walking directions. Walking directions are not helpful when driving a car. I had a hardware update nearly 2 weeks ago and now navigation is worse than before. It will not connect at all. It then sends me through to OnStart, which is also no help. Tech help is mildly helpful at best. For the past 3 months I’ve paid for this app and the OnStar surface and have received 25% of its service. No one knows how to fix it, everyone has the same answer which ultimately doesn’t fix the problem.Show lessLyaw25
Developer Response
We want you to have the most seamless app experience possible. Our team would be happy to learn more about your concerns and help however we can. Please send us an email to socialmedia@gm.com with "ATTN: myBuick/Lyaw25" in the subject line so we can best assist. ~ErinLightning fast!
The only issue this app ever had was how long it took to load. Not anymore! Even after a cold start, it’s ready to use within ~2 seconds!
Beyond that, it’s very easy to use. Has a clean interface, and offers all the features I’ve ever wanted.
I can’t tell you how many times I’ve unlocked the doors when I left the key somewhere in the house and I don’t want to run back in and search for it, or started the engine on a blisteringly hot day to cool the cabin down. Traditional “fob-based” remote start is great, but the ability to start the car from literally any distance is a total game changer.Show lessfugeesnfunions
Developer Response
Thank you for your 5 star review! We’re glad to hear that the remote features in our myBuick app have come in handy for you and hope you continue to enjoy all it has to offer. ~LondonI’ve experienced better
This app functions to keep you at the dealer and upsell you on products you already have. On multiple occasions I’ve reported app readings to my dealer, to always be told they are wrong, inaccurate or unseen on their diagnostic machine. Tire pressure and gas levels significantly differ from the car to the app, and the auto start often fails. It also reads my key fob being in the car when it’s not. Ultimately, even being a proactive, tech savvy person, who performs updates and can troubleshoot effectively, this app malfunctions constantly. I only gave it two stars because the lock and unlock functionality usually works.
In competitor apps, like my ford, I can schedule times for my car to autostart, I can see weekly reports, maintenance is easy to schedule with my preferred dealer, the mileage tracking is impeccable and any maintenance notices are accurate and verifiable.
Unfortunately, for me, this app needs work. I’d suggest testing with patrons to make a more user friendly and customizable experience.Show lessSexyShay632
Developer Response
This certainly isn't the type of seamless app experience we hope to provide. We do appreciate you bringing your concerns to our attention, and our team would be happy to look into this further for you. Could you please send us an email to socialmedia@gm.com with "ATTN: myBuick/SexyShay632" in the subject line so we can best assist? ~ErinApp is awful
If I could give this app zero stars, I would. Every time I try to start my car a second time from the app, the app glitches and gets “stuck” as to where the “start” button cannot be pressed. I’ve trying closing the app, not using it for several days but it still stays stuck and the start button cannot be pressed. The only solution is to uninstall and reinstall the app. What a pain to do this many times a week. I see in other reviews that people are being advised to uninstall & reinstall the app. Is this seriously the best and most efficient solution? How about fix the problem!Show lessFrustrated wirh app
Would love Siri Shortcut actions.
Overall, this app is fantastic and does everything that I expect it to do. The Apple Watch integration specifically is amazing. No complaints on that front. The one thing that can make this app beyond outstanding is a secure implementation of Siri Shortcuts so we could have the option of starting the car with our voice or a home screen shortcut. I realize that they are always security concerns at play, but wanted to offer the feedback.Show lessMulasien
Early Warning!
Was at a lunch meeting when I received a text from My Buick app telling me my right front tire was low (24 lbs). I went out and checked the tire and it was low and leaking air (nail). I have always carried a Fix-a-Flat in the car, but never used one. It worked! Got the pressure up to 31 lbs where I drove it to service station and had it fixed.
Wherever you are at (work, church, bar, etc.) you would not want to come out to a flat tire!
Thanks !
TerryShow lessThankful TA
Buick vehicles
I was 400+ miles from home and the service light came on. Good thing Stoops Buick-GMC was immediately on my right. Pulled back to service bays, and Mr Anderson came to help. Long story short.. I left my 2015 and after a few (long) weeks later I drove off in a new Buick Encore.
This dealership went out of their way to have me go from screeching to smiling. They will work hard to make you happy.
Other dealers won’t even come out on the lot. Bad day for THAT dealership, excellent day for Stoops!Show lessTechWizard911
