Leave a Review myBuick
Terrible app after last update…
Charged monthly for connectivity, but it NEVER connects! Are we going to get it for 1/2 price, since only parts of the app works?Nicknamews
Good App
Usually runs smoothly but now crashes every time i try to open it nowTaleeshaDaGreat
Not working…
Why is my app not working? Tells me this version is unsupported and I need to update. But the app doesn’t need a update. Just says open. But I can’t open the app anymore.Jeni girl
Seriously
Every time I need to start my car with my app, I can’t because I have to login, or the system is updating. SERIOUSLY!!!!!
I pay $ every month and can’t use this app when I need it??$&5858392
Doesn’t work.
OnStar can’t figure out why the app isn’t working. I’ve spoken to at least a half a dozen people who have helped me “troubleshoot” the possible reasons it’s not working. Sign out of the app, uninstall the app, turn off the phone for 2 min before reinstalling, etc. nothing works. Very frustrating.Musiclovin'mom
Connection issues
Have had connection issues with this app after the last update. Hit the refresh button countless times and won’t update the status of my car. Tried My Cadillac app and had the same problem there as well.Oldsharkson
No info on app
For the past 3 weeks I have not been able to successfully use the app to get any vehicle information. Keeps telling me to refresh and see help.Pureguardian
They’ve made the app worse
It was a 4-5 star app but one of my fave features was being able to see my mpg per trip and compare it to previous trips. That seems to have been completely removed for reasons I can’t fathom. Not I can only see my lifetime average mpg which is virtually useless. They’ve also moved the trip stats into an Onstar section. You have to agree to their terms to see the data — presumably so they can sell it as grouped data or otherwise to third parties. Terrible move and a much worse app.Show lessVernonOR
The worst app
Insane process to get the app downloaded and create an account to where it is usable. Are you people seriously this far behind on technology??? You don’t have a database of all vehicles manufactured, really? The app asked to create an account. Ok, understandable. Then it asked me to press the on-star button in my car. Really, I don’t subscribe to that crap and this app requires it for me to view/edit features my car provides. Nuts! To make matters worse after I get the VIN entered the app now wants me to enter the freakin year, make and model… insane. Ok, so I fell for this too. Guess what.. please press the on-star button it asked AGAIN! I’m done with the app and probably done with car. A car that used to be American made now made in Korea. Thank your government officials.Show lessBig-G1962
Developer Response
This is certainly not the experience we want you to have with the app. When you can, please send us an email with more details to socialmedia@gm.com and “ATTN: myBuick app/Big-G1962” in the subject line. We would like to look into things further with you. ~BellaGlitchy and won’t connect to the car
When this app works it works well, when it gets glitchy it won’t allow you to login. It’ll have errors with the two authentication system.
It has since changed to not being able to navigate with turn by turn directions. For theist 3 months every time I want to use turn by turn directions the only option it gives me is walking directions. Walking directions are not helpful when driving a car. I had a hardware update nearly 2 weeks ago and now navigation is worse than before. It will not connect at all. It then sends me through to OnStart, which is also no help. Tech help is mildly helpful at best. For the past 3 months I’ve paid for this app and the OnStar surface and have received 25% of its service. No one knows how to fix it, everyone has the same answer which ultimately doesn’t fix the problem.Show lessLyaw25
Developer Response
We want you to have the most seamless app experience possible. Our team would be happy to learn more about your concerns and help however we can. Please send us an email to socialmedia@gm.com with "ATTN: myBuick/Lyaw25" in the subject line so we can best assist. ~Erin
