Leave a Review myBuick
Update is terrible
Remote start no longer works with update. Even when you hold the button, it doesn’t work and holding the button is so inconvenient. Change it back! Will likely just cancel my onstar since this is all I use it for. Uninstalled and reinstalled multiple times. Still doesn’t work.
Update: I’ve opened a case with onstar technical team. It’s been a week so far and all they’ve told me is to sign out and sign back in, yes I’ve already tried that. They are acting like I’m the only one with this problem but clearly not since the most recent reviews say the same. Think I’m just going to go ahead and cancel.Show lessrnlolo310
Awful!!
I have a 2018 Buick Encore and loved the MyBuick app…everything I needed was right at my fingertips. After the latest update of the app, it’s worked for me maybe twice. Most of the time it doesn’t load. When it does, noting is available but the buttons that are available on my key fob. I’ve read many of the latest reviews and have even tried the ‘fixes’ that many have suggested: including deleting and reinstalling. The app then worked for exactly one use. The next time…it was back to nothing but the buttons. Deleted and reinstalled this morning and now it won’t even access my account details when I try to log in. Frustrating…. Give us back the app that actually WORKED!!!Show lessnaesr68
New Update Looks Great but You Lose Valuable Handy Features
Finally, we have received a New Update for our My Buick App but it comes at a Great Disappointment. We have a 2016 Buick Enclave and the old My Buick App allowed us to Locate the Vehicle, Run Vehicle Diagnostics, and even open up Navigation to send the address to the vehicle.
The New Updated App just lets us Unlock, Lock, Sound Alarm, No Alarm, Flash or No Lights, and Start Engine. The New Updated App has No Navigation and No Vehicle Diagnostics Available. This stinks and is quite awful for the GM design team to push this update out to everyone.
I highly recommend someone fixing this and helping us out. Thank you.Show lessPC Doctor 1234
Latest update ruins app for IPhone 6 users
No stars is what this app should get after the latest update requires an iOS 13 for iPhones.
You’ve arbitrarily decided that the iPhone 6 can no longer access your app because Apple doesn’t allow an update to iOS 13 for that phone. How many people with older phones now have GM vehicles that the technology’s functionality is gone?
My husband and I have been brand loyal to GM for almost a decade, buying more expensive vehicles. But, time after time, GM seems determined to make us look at other brands when shopping for new vehicles.
This is another example. We no longer have access to all the advertised technology (which we used!) unless we upgrade our phones?!? Really?
Thanks for absolutely nothing, GM.Show lessNooseflower
Watch won’t work
Updated 2/8/21. Whatever you did with the last update has made this app worse. Apple Watch no longer works at all. I have to log into the app every time I use it on my iPhone. Every time after logging in I have to agree to the terms of service. Not sure what’s going on but if it wasn’t -25 degrees F here I wouldn’t even bother with this app.
I’ve had this app for years along with my Apple Watch. In the last few months I’ve noticed I can no longer use the app on my watch to start my car, unlock, etc. very disappointed. Now when I try to use watch I have to open my phone and put my pin in. Then use my watch. This makes no sense. I’ve checked all my setting and even marked the allow pin on I watch setting. Still doesn’t work.Show lessXpetch
Developer Response
We apologize for this. At this time, we kindly ask you uninstall/reinstall your mobile app. This will ensure that you have the latest most up-to-date version of the app. If this does not solve your concerns, please send us an email to socialmedia@gm.com. We would be happy to look further into this on our end. ~SamFrequent resets hurt functionality
The theoretical usefulness of the remote key fob is great, even better as a watch app. That’s the only reason I pay for OnStar.
Unfortunately the app needs to be hard reset (sometimes even the phone) often. The watch app even more so, requesting the user to login on the phone first, eliminating any usefulness of a watch app.
The app gives both the phone and watch the option to remain logged in, but that doesn’t seem to work.
First world problems, I know, but if this app had the full support of one of the biggest automobile manufacturers in the world it would be perfect.Show lessajweslcam
No longer allows me to do the one thing I need
The one feature I used in this app was the virtual fob. I would remote start my car while I was in the house getting ready for work. Or maybe I would lock the doors from my living room if I thought I’d forgotten to do so when I got out of the car. This remote fob was the only thing I used. Well, now that we have cold weather, I wanted to warm up my car. I go to the app and ...that feature is no longer available. I’ve had the car five years. I guess now that I’ve paid off the car loan, they’ve booted me from the feature. Real good way to turn me off coming back to Buick.Show lessWesboo222
No keys no problem
I had to run into an office for 2 minutes. I couldn’t locate my key. There I am parked under the scorching AZ sun looking for the darned thing . So Then like magic I remembered the Buick app!
I jumped out of my parked car and pressed on the door lock option. (Had to show my face or insert a pin to unlock and access the functions) Hot Dang! It actually delivered what the salesgirl at the Buick said it would do. Would you believe they locked!!!! I giggled all the way to that office and ran back to my car in less than 2 minutes.
Yes my physical key was still in the car which I’m sure is not recommended by the folks at Buick or PD but sometimes you gotta do what you gotta do.
So there I am in front of my door again. Open the app again and pressed unlock! Hot Dang! Worked again! So here I am still parked but with AC full blast writing this review. I don’t often sit in my parked car in this heat BUT because this app saved me from a stressful situation here I am sharing.
If your kids are tiny, ill behaved or playing tricks you’ll never be locked out of your car.
I grew up hearing my dad tell me tales about all his Buick’s over the years and how it’s the only car he will ever drive blah blah. You don’t listen to me he’d say....
You would’ve thought I graduated grad school, Dad was so proud when I showed up in a brand new Buick Enclave. Guess I was listening after all!Show lessBabborama
Developer Response
This is music to our ears. We are pleased to hear the myBuick app was there for you, when you needed it the most. Thanks for being a part of the Buick family, we are happy to have you! ~NicoleUpdate: working again
Update: the system must have been down for a couple of days but I was finally able to get past the create pin screen. Will check around more but so far so good. Very helpful when it comes to setting up service/maintenance appts.
This app used to be great. Now as soon as I try to log in it requires me to set up a pin which I don’t need but even when I do try to set it up, an error screen pops up and it keeps pushing me back to sign in.
Don’t require a PIN. It worked fine without it.Show lessggrtist
Legal Requirements Unreadable
This review is about the signup process & not the app functionality. The required terms & conditions are provided in a 1 pt font that is impossible to read on my phone screen. I tried three different times to email the terms to myself. Either this app doesn’t handle that correctly or Apple security controls prevent it. Regardless, I can’t find a way to read what they legally want us to agree to and I can’t agree to it if I can’t read it.
I despise these forced contracts, and even more so when companies assume we don’t need to read them and will just agree to anything. Shame on Buick for such devious tactics!Show lessBobjtx
