Leave a Review myBuick
The previous app was better
The previous app was way better. I have to hit turn the car off even when the car is already off in order to start my remote start for the second cycle. The lock and unlock buttons barely work most of the time. The only thing I like about this new app is the look, other than that it’s really not worth the headache. I have uninstalled and reinstalled the app more than would have liked and that still doesn’t solve the issue. Also having to keep signing in is annoying as well. Not really worth the headache. I will probably cancel my subscription since this isn’t working how it used to.Show lessSCC4900
We asked, now take action
First line in your description says “You asked and we took action” But that is false. No one asked to have the “Keep Me Signed In” option to be removed, yet you did and everyone here is asking for you to bring it back, and your responses are all in disregard just saying to uninstall and reinstall, which does not bring back that option. Will you take action and bring it back? Can you imagine having to login everytime you checked your email on your phone? Nobody wants that, at least let us choose to stay logged in or not on this MyBuick app.Show lessT452024
Beauty is superficial
This app is pretty, I love the UX. The functionality on the other hand disappoints. Each time I launch the app I am asked if I want to enable biometrics. I say yes every time and they work but it still asks next time…
If I can want to start my car the following happens…
1. I hold the button down forever (20+ seconds until I know it is never coming back from the dimmed screen)
2. I force quit and relaunch the app
3. All controls are dimmed so I tap the top of the screen where the “select your car” UI is and select my car.
4. All controls “un-gray” and I can hold the button the normal 3-5 seconds to start it.
This must be based on some timing. If I repeatedly start and stop my car within a few minutes all works great. If I go a few days - pretty normal at this time of year - I ALWAYS have the above problem. Bad cache? Stale auth data? No idea but would be a great app if this was fixed.Show lesssiriusbates
App works great!
No issues with the app that I’ve run across yet. I think it works great and is very useful. The only thing I’d recommend adding on the next upgrade is the ability to schedule the remote start so it does it automatically when I’m getting ready for work in the morning. It would also be great if I’m at a function where I can’t pull my phone out to start warming up the car.Show lessSam2498
Fails on Apple Watch
I absolutely love the functionality of the old version of this app. Back then I was able to use my Apple Watch to access my car whenever someone borrowed my keys to go do something else. The problem that we’re having now is that with the new app you can set it up to work on the Apple Watch but after a while when you try to use it the watch tells you that you have to connect it back to the app again. It’s constantly dropping your authorization making it actually useless. That new app runs fine on my phone however it takes longer to load and from time to time you have to jump through hoops to login. I’ve tried uninstalling and reinstalling the app and it did fix some of the earlier problems however the problems listed above still remain no matter how many times I reinstall the app.Show lessMedina254
Annoyed sometimes furious
Mybuick app used to be amazing. But ever since this UI update, I've have nothing but problems. It's very annoying to have to hold the button icon down so long in order to send a signal. It's weird. I didn't have to before. The thing that I hate.... Absolutely hate!... It's the UI screen lock and unlock buttons. They tend to be faded out. I can't lock or unlock my vehicle. Today my hands were full and couldn't get to my key fob. I figured I'd lock it with the app when I get inside. As of right now... The unlock is faded. Can't touch it. The lock button is bright but it says locked. But my door is unlocked. There is no way to lock it. I push it and nothing happens. At either time one or the other will be faded and unable to be pressed. This is common. I'll have to go to my car in order to lock the door. Major inconvenience because I'm in an apartment. It's a long walk to my car and I'm undressed. I pay a monthly full for this app I'm furious. But this has happened ever since the user interface update. It looks good but doesn't work good. I keep having to delete and reinstall the app just for it to happen again!Show lessBo-Nice the Great
Safety & Security? None.
My elderly parents have a Buick LaCrosse that WAS in great condition, until the VIN was somehow RELEASED to several USERS in our area. We have had people REMOVING items from our vehicle when securely parked, the Intelilink computer, literally taken over by passerby’s, allowing them to “Listen in” to ALL conversations in the vehicle, pirate the Radio Am/Fm AND XM. Also the transmission has been “messed” with, I’m assuming the vehicle speed sensor, RPMS literally JUMP while we are driving down the road! This intrusion has cost my parents and myself a good amount of money, replacing stolen, destroyed, AND the damage done to the transmission is inevitably going to add to this accumulation of OUR money spent. How are these people able to obtain this info? Diagnostics as well. Shutting down the power steering, then after purchasing power steering fluid, we get back to the vehicle and it is no longer displaying the “power steering fluid” dummy light and works fine. Who should we turn to for reimbursement? And why on God’s green earth is there no way to LOCK others out of this vehicle? Highly unsafe, especially for my 82 year old mother. EXTREMELY disappointed. Looking forward to hearing from your company.Show lessConcerned0000
Developer Response
Thanks for bringing this to our attention. This is certainly not the experience we want for our users. Our team would be happy to help and look into these concerns you're having further. So we may do so, please send an email to socialmedia@gm.com with "ATTN: myBuick/Concerned0000" in the subject line. ~MakaylaUpdate
After deleting then reinstalling app, it is now working fine.Pat Trickulous
Not happy with recent changes
On the replaced MyBuick app I was able to check the location of the car when it was being used by my children unable to perform that function on this app. Also I was able to remotely see the tire pressure, fuel level and percent of oil life remaining functions that no longer exist; just a message stating “No issues. Good to go”, Not happy with new app.....
After reinstalling the app it woks terrific, no functions were comprised by the updated version. Very happy.Show less2380079
Lock and start
I had to unlock car about 20 miles away and it worked.
When others have to go out door to start car with fob, mine app works from any distance and any spot
Update. Since you updated this app, I am lucky if car starts even after several tries. It says hold down to start but I hold for long time and still doesn’t start and continues to say hold down to startShow lessdisgusted222222222
