My Blue Ridge User Reviews

Pencor Services, Inc.

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@BRCable -Subpar at best, Ask Customers

BLUE RIDGE CABLE has an archaic e-mail platform w/difficult user experience whether a simple 👁view at ur daily email or categorizing ur daily email, it’s archaic & difficult to use the offered email platform. Expect yearly price increase & yes BRC, the cost of broadcast channels-it’s definitely taught-to the customer. The local BRC (Pencor) Office is not with a daily stream of customers, tho expect to wait &/or view last wks “digital line-up” in the Ephrata lobby. My cable line is 100 feet from “the alley” so that has been “a BRC excuse” for most any cable disruption. Blue Ridge -has been ripe for a buy-out by “big city cable” for a minimal 15-20 yrs… “personal experience”.

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Fossil5400

3 years ago

Most cable vendors

Allows you to watch tv on their devices. Why doesn’t Blueridge.

blackjack47

3 years ago

Response from developer

Thank you for your feedback. We're always looking for ways to improve our app. In the meantime, you can use your My Blue Ridge login information to stream content on channel apps and websites! For more information, chat with us at brctv.com or give us a call at 1-800-222-5377.

Identity theft and fraud

Does nothing about c/o identity theft and fraud. Complained for 2 years that my account was hacked with no help from their IT department or their upper level security department. There is a fake business using my using my identity. They have granted internet access to a business account attached to me by the person who has stolen my identity and is using everything that I have.
I feel that there are sketchy people who work for this business who has aided in the theft and fraud that has been happening because I had a few conversations with supposed tech support people who were not really from blue ridge. My account has MDM restrictions and my calls are relayed to the fake business account that were created sing my identity?
Pretty wild accusation however I do have documentation that show’s shady dealings and the information is going to the authorities ASAP!

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peko bank

4 years ago

Response from developer

This is concerning. We want to look into this to see what we can do. Please send us an email at csr@brctv.com with your account information and this issue and we will be glad to help.

Good service but

Good service but like most cable providers, a little expensive

JDR.

4 years ago

Response from developer

Thank you for your review! If you'd like to share further or have any suggestions send us a note at csr@brctv.com

Poor internet speed

Various apps used to stream movies like Netflix, Pluto and peacock constantly buffer and viewing is choppy. Has been happening daily for past couple months. Trouble shot everything before making this complaint and everything points to my internet service. I have had Comcast for years prior to blue ridge and never had these problems.

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William in Ephrata

4 years ago

Response from developer

That's not the experience we want our customers to be having. We would be glad to look into this further. You can reach us in chat at brctv.com or give us a call at 1-800-222-5377 and we can take a look at your account to see what's going on.

So far nothing but issues signing in

Needs work

The puzzle keeper

4 years ago

Response from developer

Thank you for your review. We're always looking to better help customers. If you have any suggestions you can send a note to csr@brctv.com.

Thief’s

What you charge per month is outrageous and as soon as another provider is available To my location my business will be taken elsewhere.

TheGoat292

4 years ago

Response from developer

Hi there, we would be happy to discuss your bill. Chat with us or give us a call and we can go over that. If you have any concerns about our app's functionality, please feel free to review that here.

Terrible app

This app doesn’t work. I can’t add a payment method or even view my bill.

chris6582

5 years ago

Response from developer

That's not what we want to hear. We want to take a closer look at this for you. Please send a note to csr@brctv.com so we can connect.

Assumed data useage would be available was wrong

Works ok, but I can pay on the website just as easily, I was hoping for quick access to my data useage but this seems more for trying to get people to upgrade their current services than use what they have.

Toneloke2

5 years ago

Response from developer

Thank you for your feedback. Customers are now able to view data usage through the app. Once logged in click the Menu icon in the top left then tap Internet Service. Then View Data Usage. If there is anything else we can do to improve your experience, don't hesitate to let us know.

Data Usage?

Seems like a great place to keep info sorted for you internet services. But the glaring omission is the monthly data usage. Would love to monitor that from the app.

Amjoco

5 years ago

Response from developer

We appreciate your feedback. Customers are now able to view data usage through the app. Once logged in click the Menu icon in the top left then tap Internet Service. Then View Data Usage. If there is anything else we can do to improve your experience, don't hesitate to let us know.