Trip wouldn’t end
When I went to end my 10 minute trip it did not show an active ride, after 10 minutes of idle activity it charged me for for 20 minutes.
Response from developer
Hi there, thanks for your review. We are sorry to hear about this and would like to provide assistance in any way we can. Would you kindly reach out to us via https://www.ridebeam.com/help so our Customer Service team could assist further?
Scooter ride
Good but no helmet ( had to use my own)
Soooo eeeaaassyyyy!!!
Super easy to use via the app……scooters are everywhere so never hard to find.
Very glitchy app DONT INSTALL
DO NOT INSTALL Had encountered a software glitch where I could not end my ride and therefore am left with a $60 bill which I am not paying. I have contacted support but support is slow to respond also I could not hit the “call us” button as it does nothing tapping it. This app is also very glitchy I can’t even delete my account. Absolutely terrible service DO NOT INSTALL
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Response from developer
Hi there, thanks for your review. We are sorry to hear about this and would like to provide assistance in any way we can. Would you kindly reach out to us via https://www.ridebeam.com/help so our Customer Service team could assist further?
Couldn’t end the trip for over 10 minutes
Couldn’t lock the scooter for over 10 minutes and the trip timer went up to over 15 minutes. Tried the help option in the app but that didn’t help. Called on the 0800 number for NZ and while I was on hold for the operator the scooter randomly locked up, ended the ride and asked for the parking photo.
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Response from developer
Hi there, thanks for your review. We are sorry to hear about this and would like to provide assistance in any way we can. Would you kindly reach out to us via https://www.ridebeam.com/help so our Customer Service team could assist further?
Disappointed
Looking to book scooter, but the app would not except our UK phone number and we tried to contact support, that did not respond. We tried to call the help number but that button did not connect.
Beam stole my money!
After I signed up with Beam and purchased a membership, they allowed me to use the membership for approximately two weeks. After this, and after they noticed that I had saved more money than the membership was worth, they removed my access to my account. Customer service then told me to sign up for a new account and that they would not be transferring my old membership to the new account. This is quite literally stealing my money.
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Nice but
They are worth it but just don’t expect to go as fast as the should be. Also some times after I stop and go again I have to peddle for longer than I should for it to kick into gear
Needs work, more expensive than a taxi, app crashes.
Using Beam started off well enough, though I almost immediately realized it was more expensive than a taxi I would take to some areas of Kuala Lumpur. Sometimes Beam was cheaper but not always.
My biggest issue with the service happened yesterday.
I got to my destination and the app crashed. Thought nothing of it, and tried to reopen it. It just kept crashing. Having seen this with other apps before I deleted the app and reinstalled it. However, because I was not on WiFi while outside and I didn’t have a local sim or number, the app was super slow to download.
During this time I could not end my ride and was paying for periods when the scooter was idle and parked. I also had to awkwardly monitor the scooter while running my errands because the scooter would be left on.
As a Lead UX Researcher/Designer, the scooter and app suffer from core design challenges and lack of understanding as it pertains to heuristics and system design. The scooter itself should have an easy way to end the ride should a customer run into an issue, and there are several that might involve one’s phone.
I couldn’t find a number on the scooter to call live support, or report an emergency.
To end the ride I had to park in my hotel entrance, ask a security guard to watch the scooter, while I ran upstairs and let the app properly download on WiFi. It opened immediately and wasn’t crashing. I then went back downstairs, took it to a parking spot and was able to finally end the ride.
In yet another incident but less problematic than what I shared above, the scooter started to slow down and was throttling my speed on a sidewalk, when I had just used the same sidewalk but in the opposite direction.
I had done this many times without an issue on previous rides but for whatever reason it was an issue in the particular area I was in that day.
I’m conflicted as to whether I would use a Beam again here. Motorbikes and taxis are more cost effective, (day rates can be as cheap as a single Beam ride) or cheaper by destination for a one way taxi ride.
My biggest issue with the service happened yesterday.
I got to my destination and the app crashed. Thought nothing of it, and tried to reopen it. It just kept crashing. Having seen this with other apps before I deleted the app and reinstalled it. However, because I was not on WiFi while outside and I didn’t have a local sim or number, the app was super slow to download.
During this time I could not end my ride and was paying for periods when the scooter was idle and parked. I also had to awkwardly monitor the scooter while running my errands because the scooter would be left on.
As a Lead UX Researcher/Designer, the scooter and app suffer from core design challenges and lack of understanding as it pertains to heuristics and system design. The scooter itself should have an easy way to end the ride should a customer run into an issue, and there are several that might involve one’s phone.
I couldn’t find a number on the scooter to call live support, or report an emergency.
To end the ride I had to park in my hotel entrance, ask a security guard to watch the scooter, while I ran upstairs and let the app properly download on WiFi. It opened immediately and wasn’t crashing. I then went back downstairs, took it to a parking spot and was able to finally end the ride.
In yet another incident but less problematic than what I shared above, the scooter started to slow down and was throttling my speed on a sidewalk, when I had just used the same sidewalk but in the opposite direction.
I had done this many times without an issue on previous rides but for whatever reason it was an issue in the particular area I was in that day.
I’m conflicted as to whether I would use a Beam again here. Motorbikes and taxis are more cost effective, (day rates can be as cheap as a single Beam ride) or cheaper by destination for a one way taxi ride.
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App hard to see in bright sunshine
App hard to see in bright sunshine
