Horrible App & Tech Support Experience
I downloaded the app, and set up my account but never received an email confirmation so called the help desk. I was on the phone with the help desk for 2+ hours and they finally emailed a link that worked and I was able to get into my account. Fast forward 2 weeks, I go to login and it says account not recognized, but it had been working all along, so I called yhe help desk several times and used the help link in the app. I went through all the steps instructed by the tech support, another 2+ hours of my time wasted with no success. I have since opted to Not use the app, wayyy more hassle than its worth.
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Needs improvement
Great app theoretically but in practice there are quite a few improvements that would be beneficial from the seller’s point of view. My house is listed on this app so this review is from a selling perspective. Multiple people have requested a showing and have not shown up, or have shown up hours later. I’m not aware as to whether or not it’s possible from the realtor side, but there needs to be an option to either cancel the request or to send a message to the seller that they will be late or need to reschedule. It’s inconvenient for people who are still living at the house they are trying to sell.
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Best App
Fabulous App Convenient No missed calls! Very efficient !
Easy to use and great support
I’ve found the app extremely easy to use. We even accidentally canceled a showing and I was able to call the app support and had someone on the phone quickly to move the showing out of the cancel state and see if the showing agent was interested in reconfirming.
App good; Realtors need to support it
As a seller, this app idea is very good. Problem though is realtors need to support it better. Out of 11 showings, only one realtor responded with a showing finished update. And the realtor reviews after the showing are sparse and generally delayed a few days. In fact, I believe my listing agent is providing the reviews after doing a phone call followup with the showing agent. Realtors should realize this is s good tool for the sellers and learn to make an app like this a part of their selling processes. All would benefit.
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